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Safety and Security
We take safety and security seriously at the Halls, and we expect that residents will adopt the same attitude towards their personal safety and the security of all property within the Halls. Residents are expected to take responsibility for their own safety and should not behave in a way that would compromise their own safety or that of others. While we have established security measures in place, the Halls cannot accept any responsibility for the theft, loss or damage of residents’ personal effects. Our grounds are reasonably lit, although they are extensive and not fenced. JCU Security patrol the grounds at various times.
To help ensure the safety of all residents and the security of your belongings we ask that you please:
- An electronic locking system is provided in your Hall for your safety, keep your key (FOB) with you
- Report any loss of key fob immediately to administration or your RA
- Always lock your door when leaving your room
- Secure all windows and doors when leaving the room and when Air-conditioning is turned on
- All contractors will have identification on them. you will be informed if a trades person is servicing items in your room especially if you have entered a maintenance request. Check the ID of any unexpected/unknown visitor or trades person
- When socializing, travel in pairs and always look out for each other
- If studying in and around campus, JCU Security (4781 6000 or ext 16000) are able to provide an escort to you to your college.
- If you feel unsafe around campus, JCU Security have a Safe Zone in the reception area at their office in the student mall.
- Immediately report any suspicious activities/visitors, vehicles or strangers to an RA, JCU Security (4781 5555 or ext 15555) or if necessary, to the Police (000, 112 from mobile, 0000 from in-room phone).
- Immediately report instances where the security of any student is compromised.
Keys and Access
Every resident is provided with an individual room key (FOB) on arrival, which will include access to their unit/floor/building and common areas eg JCR, TV rooms, laundries, theatres and college computer labs. This key is for resident use only and is not to be given to any other person, including personal guests. Residents are responsible for the safety and security of their own room, unit, floor and common areas by ensuring doors are secured at all times, and never propped open. If rooms are left insecure or found to be propped open, disciplinary action will be taken.
Please keep your room key safe. Do not give or lend any JCU Halls of Residence key to a non-resident under any circumstances, doing so is a breach of the Residential Contract. If you lose your key, the lock will be changed as soon as possible and you will be charged a fee for replacement. You will also be charged for the replacement of bent or damaged keys (if hard keys) and lost FOBs.
Keep your room key with you at all times, even if only going to the bathroom. As a mandatory safety measure, housekeeping and maintenance personnel will lock your room after their services are carried out. If you are locked out of your room for any reason, you may ask the cleaners to open your door if they are nearby. Alternatively, go to your administration office and they will provide you with an interim key, which must be returned immediately after use. Outside office hours, please contact the Duty RA to assist you. Be aware that regular lockouts (3 or more) or lockouts between midnight and 8am will incur a fee. Staff and RAs will not open another residents’ room for you, only your room.
All rooms have proximity locks installed with FOB keys. Room locks are powered by batteries which last approximately one year depending on usage. When the FOB is swiped, a green light will appear and allow you access to the room. If you see a red light as well as a green light, the key will allow you access but the red light indicates that the batteries are running low. Please report this immediately so we can replace the batteries for you. If you see a red light only, then the lock has failed or you are not permitted access to that room. Report to the office or your RA immediately.
Loss or Theft
Theft can only be avoided if everyone is vigilant about locking their door, even when absent only for a few minutes. In the interest of security, you must keep personal belongings within the confines of your own room, and not in shared areas. At Rotary International House, a portion of fridge, freezer and cupboard space in the communal kitchen is allocated to each resident. Your RA will explain this during orientation. Please respect the property of others, and keep your foodstuff confined to your own spaces.
Any theft of residents’ personal property, including bicycles, food and kitchen items, will be treated as a criminal act. Thefts should be reported immediately to your RA and the Police. Make sure you ask for a Crime Incident Report Number from the Police for future reference. The office should also be notified so that other residents can be appropriately warned of any risk.*
It is also wise to ensure valuable items are secured in a lockable cupboard in your room or lodged with your Halls office to have them stored in the safe. A description and photo can be saved electronically on our database. Send photos and information to your Admin Officer who can assist you. All bicycles have a unique number on the pedal crank system. Quote this number.
Security cameras have been installed in entry points and some public areas of the Halls, such as car parks and walkways, for your safety. Security cameras operate 24 hours a day and only record video, not audio. Video footage will be reviewed when an incident is reported and will be given to JCU Security and/or the Police as required, to assist with their investigations. Storage provision for video footage is limited and recordings are over-written regularly. Therefore if you witness an incident or if your property is damaged or stolen, please report it to your RA, the Duty RA or Office immediately.*
We recommend that you make your own arrangements to insure personal property against theft or breakage. Many insurance providers allow you the option to extend your House and Contents cover (or that of your Parents/Guardians) to protect your valuable personal effects for accidental loss or damage anywhere in Australia. Be aware that if you leave your room unlocked, most insurance companies will decline a claim for stolen property.
First Aid kits are held by each Hall Office and with the Residential Assistant on Duty. The Residential Assistants are trained in both Emergency First Aid and Cardiopulmonary Resuscitation (CPR). Any personal injuries or illnesses should be reported to the Duty RA, and appropriate paperwork completed, to enable the Halls to fulfill their duty of care. Staff and/or Res Life Team will call an ambulance if your welfare is deemed at risk.
Regulations require smoke and thermal detectors be fitted throughout the Halls. Residents are not permitted to light naked flames which include candles, aromatherapy burners, oil burners and incense. Cooking or preheating food in bedrooms is strictly prohibited (i.e. no toasters, sandwich makers, rice cookers, microwaves, kettles, cooktops etc). If any such items are found in your room they will be confiscated. Facilities are provided in designated kitchens or common areas. The heat and smoke generated from cooking is likely to set off the Halls fire alarm, causing the needless arrival of the fire brigade.
In the event of an alarm, residents will be charged the full cost of the Fire Brigade call out fee and any other associated costs, if they have been found responsible for causing the alarm, whether accidental or otherwise.
It is recommended residents take due care whilst cooking, and remain in the kitchen. In case of smoke, take immediate action to increase ventilation and isolate the smoke (i.e. close bedroom doors). Whilst thermal fire detectors are provided in the kitchens, the bedrooms are fitted with smoke detectors. Avoid excessive use of aerosols (such as deodorants, hairsprays and spray tans) or heat sources (such as hairdryers), which can also set-off the alarms.
Any tampering with any fire safety equipment, which includes misuse of fire extinguishers, hose reels and alarms, or covering up of smoke detectors, is not only dangerous, but is considered a prosecutable offence and a serious breach of the Resident Code of Conduct. Offenders will be penalised a minimum of $250 for tampering with any fire safety equipment, including room emergency evacuation plans located on back of entry doors.
In accordance with Queensland Government regulations, smoking is not permitted in our Halls:
- Inside any room
- In any of our buildings
- On balconies or in stairwells
Each Hall provides ashtrays in designated outdoor smoking areas. Please dispose of your cigarette butts considerately. Do not drop them in any outside area of the grounds, throw them out your window or allow any guests to do so. Remember that fires are fuelled by the gusty winds and tinder dry grass, which are typical of our surrounding bushland. Fines will result from any lighting of fires or littering the grounds with cigarette butts or other rubbish.
All fire safety equipment and procedures will be explained during induction. Fire evacuation drills for residents will be conducted each semester. You will find a copy of the fire evacuation procedures on the back of every door. Please make sure you have read and understood the Fire evacuation route for your building within 24 hours of your arrival. In the event of an evacuation please follow these procedures and directions of the RA’s. It is important to remember that during an evacuation each room is closed as a fire compartment and must not be opened. RA’s are trained to use the fire extinguishers if required for small fires and if safe to do so.
Residents are responsible for ensuring any personal electrical appliances are certified by Australian Standards. We strongly recommend you buy electrical items locally. Please take care not to overload the power circuit by using too many appliances at once. For safety reasons double adapters are not permitted in the Halls. A power board with a safety switch may be used instead. Use only one power board per socket - never “piggy back” power boards. Travel International Power Adapters are not permitted within the Halls of Residence. For efficiency, we recommend you purchase a power board with individual on/off switches per plug, and always turn off electrical appliances when not in use.
Residents must not tamper with electrical fittings in the Halls under any circumstances. This is illegal and disciplinary action will apply.
Tampering with or inappropriate use of any Halls equipment or property is a serious breach of the Resident Code of Conduct and penalites will apply. Any maintenance issues should be reported via the JCU Halls Portal, or if immediate action is required, report directly to your Hall office or duty Residential Assistant.
*Information provided to any Halls staff member will be treated with the utmost confidentiality, however such information may be shared with Residential Assistants, other Halls or JCU staff, JCU Security, and the Police to assist with the investigation of an incident, or as required by law.