Troubleshooting access to your subject site

The names and LearnJCU site codes for subjects you are enrolled in are listed on your LearnJCU welcome tab.

If any subject in which you’re enrolled in is not listed there, follow these three steps:

Step one

First visit eStudent to check your enrolment detail.

Login to eStudent > choose the Enrol Online link in the left hand menu > click on Current Enrolment.

If you require assistance with your enrolment, email enrolmenthelp@jcu.edu.au

If you are enrolled and your subject availability is listed but you still cannot access LearnJCU or you can access but there is no content …go on to step two.

Step two

Contact your subject lecturer to clarify whether the subject has an online component in LearnJCU.

Subject sites may be empty because they are not in use or in some cases because the lecturer has made them 'temporarily unavailable' while they are still being prepared with materials. This is the most common cause of a subject not listing.

Step three

If your central enrolment record is correct according to eStudent, and your lecturer says the subject site is available, send a support request.

We will need:

  • your full name
  • student ID
  • and the full site code of the subject (e.g. 17-AG1000-Cns-Int-23).