Frequently Asked Questions

How often is the Learning Data@JCU updated?

The data in Learning Data@JCU updates nightly.

The information you see in reports shows up to the previous day.

Why are my reports not working?

Learning analytics relies on Grade Centre use. Ensure that your Grade Centre is set up for capturing the data by following the Grade Centre Setup guide.

If your report does not load, let us know! Send an email with the LearnJCU Subject site code (e.g. 15-ED1401_TSV_EXT_SP1), the name/s of the report/s you were trying to load, and the time of day/night when you tried to load the report(s) to the Learning Data Analyst.

The Content, Tools and Assessment counts are very high, is this right?

There are a range of reasons that your counts may be higher than you expected. For example, subject sites in LearnJCU contain a number of items that are either hidden from view or available, perhaps there are some items that are hidden from view. Below are some of the reasons why counts may be high.


  • Content was copied over from a previous year’s site
  • Content that may not be available until a specific time
  • Content that is only made available for a specified period, e.g. an online test
  • Publisher’s resources can sometimes contain many smaller content items


  • Assessment includes practice tests and manually created columns in the GradeCentre
  • If the class has many group submission points, then these are counted individually


  • A high number of announcements will increase the Tool count
  • Blogs, journal and wikis all raise the Tool count due to the nature of their use

Monitoring excess or redundant Content, Assessment and Tools will assist more accurate data to be displayed in Blackboard Analytics, and enable more accurate comparisons to be made. The LearnJCU Guides provide assistance and information on how to manage your LearnJCU site.

Can the report fields be altered?

No, not at this time. The Level 1 Subject Reports provide basic, subject-level content. Future rollout of reports will provide more detailed information.

How do I download a report?

At the top of every report is a small ‘save’ icon. You can click this to nominate the format in which you want to download the report (PDF, CSV, Excel, etc). Staff are expected to treat the reports from Blackboard Analytics with confidentiality, as outlined in the JCU Code of Conduct.