
LTSE Online Teaching Tools Known Issues
LearnJCU Known Issues
- Courses
- Future Students
- Current Students
- Research and Teaching
- Partners and Community
- About JCU
- Celebrating 50 Years
- Anton Breinl Research Centre
- Agriculture Technology and Adoption Centre
- Living on Campus
- Advanced Prawn Breeding Research Hub
- Advanced Analytical Centre
- Applying to JCU
- Alumni
- AMHHEC
- Australian/NZ Students
- Australian Lions Stinger Research
- Boating and Diving
- Australian Tropical Herbarium
- ATSIP
- Careers at JCU
- Association of Australian University Secretaries
- Careers and Employability
- Australian Quantum & Classical Transport Physics Group
- CITBA
- Centre for Tropical Bioinformatics and Molecular Biology
- Chancellery
- CMT
- CASE
- College of Business, Law and Governance
- College of Healthcare Sciences
- College of Medicine and Dentistry
- College of Science and Engineering
- CPHMVS
- COVID-19 Advice
- CSTFA
- Cyclone Testing Station
- Daintree Rainforest Observatory
- Diploma of Higher Education
- Discover Nature at JCU
- Division of Research and Innovation
- Division of Tropical Environments and Societies
- Division of Tropical Health and Medicine
- Staff Intranet
- Economic Geology Research Centre
- Elite Athletes
- Estate
- Fletcherview
- Foundation for Australian Literary Studies
- Gender Equity Action and Research
- GetReady4Uni
- Give to JCU
- Governance
- Information for JCU Cairns Graduates
- Graduate Research School
- Graduation
- JCU Ideas Lab
- Indigenous Education and Research Centre
- Indigenous Legal Needs Project
- IT Services
- Information for Agents
- International Students
- JCU College
- JCU Contact Information
- JCU Eduquarium
- JCU Global Experience
- JCU Marketing
- JCU Motorsports
- JCU Prizes
- JCU Sport
- Language and Culture Research Centre
-
LTSE
- Teaching@JCU
-
Online Teaching Tools
- Standards for Blended and Online Subject Design
- Tips for Teaching Online
- Induction to LearnJCU
- LearnJCU
- Subject Site Setup
- Accessibility in LearnJCU
- H5P in LearnJCU
- Online Communication
- Collaborate Subject Rooms
- Online Computations
- Capturing Media
-
Mediasite Recorded Lectures
- Auto-captured lectures
- Recording with mobile devices
- Recording with the Mediasite Desktop Recorder (MDR)
- Upload existing media
- Create Vodcasts and Podcasts
- Edit with the Mediasite Web-Editor
- My Mediasite Dashboard
- Make your recording 'Viewable'
- Edit titles, descriptions and tags
- Adjust recording permissions
- Access the Web-Editor
- Manage your storage space
- Mediasite Analytics
- Publish recording to LearnJCU
- A catalogue for your auto-captured lectures
- Mediasite myths
- Using Mediasite for Assessment
- Mediasite FAQs
- DIY Auto-Captioning
- Online Group Work
- Online Tools for Assessment
- Grade Centre Setup
- Respondus Secure Online Exams
- PebblePad ePortfolios
- Online Learning Resources
- Activity Data
- Mobile Learning Apps
- Known Issues
- Support - Ask LearnJCU
- Subscribe to the Learn Lowdown
- Assessment@JCU
-
Learning Data@JCU
- Subject Site Setup for Data
- Pre Semester Discovery Report
- Student Activity Data
- Item Classification
- Written Guides
-
Video Guides
- 1. An Academic's User Guide
- 2. An introduction to Learning Analytics at JCU
- 3. How to run a Level 1 report in LearnJCU
- 4. How to access and run level 2 reports
- 5. An introduction to Learning Analytics reports and how to read the data
- 6. Overview of the Report - Subject at a Glance
- 7. Overview of the Report - Activity and Grade Scatter Plot
- 8. Overview of the Report - Activity Matrix
- 9. Overview of the Report - Subject Submission Summary
- Staff Information
- Student Information
- FAQs
- Glossary
- About LTSE
- Student Success
- Transitions & Retention
- Evaluation & Feedback
- Professional Development & Recognition
-
Policies & Frameworks
- Subject Outline
-
Inherent Requirements
- Diploma of Health (Nursing Pathway)
- Bachelor of Health Science (Physician Assistant)
- Postgraduate Biomedical Sciences
- Postgraduate Medicine and Dentistry
- Postgraduate Midwifery
- Postgraduate Nursing Science
- Postgraduate Psychology
- Postgraduate Public Health and Tropical Medicine
- Postgraduate Veterinary Science
- Bachelor of Clinical Sciences (Honours)
- Graduate Certificate of Aeromedical Retrieval
- Postgraduate Rehabilitation
- Bachelor of Psychology (Honours)
- Graduate Diploma of Rural Generalist Practice
- Master of Clinical Exercise Physiology
- Special Consideration
- Subject Lifecycle
- Register for Workshops & Events
- LearnJCU
- Library
- MARF
- Marine Geophysics Laboratory
- New Students
- Off-Campus Students
- Office of the Provost
- Office of the Vice Chancellor and President
- Open Day
- Orpheus
- Outstanding Alumni Awards
- Parents and Partners
- Pathways to University
- Planning and Performance
- Planning for your future
- Placements
- Policy
- PAHL
- Publications
- Professional Experience Placement
- Queensland Research Centre for Peripheral Vascular Disease
- Rapid Assessment Unit
- Researcher Development Portal
- JCU Connect
- Safety and Wellbeing
- Scholarships @ JCU
- SICEM
- Staff
- Strategic Procure to Pay
- Student Equity and Wellbeing
- SWIRLnet
- TESS
- TREAD
- TropEco
- TQ Maths Hub
- TUDLab
- Unicare Centre and Unicampus Kids
- UAV
- VAVS Home
- Work Health and Safety
- WHOCC for Vector-borne & NTDs
- Media
- Copyright and Terms of Use
- Australian Institute of Tropical Health & Medicine
Issues that are detected within our virtual learning environments are listed here and include workarounds.
Affected: | Lecturers |
Description: | Mac OS 10.15 Catalina has changed a security preference allowing applications to record your screen. In order to share your screen or other content in Collaborate Ultra, you will need to change a security setting on your computer. |
Workaround: | Select the Apple menu on the top left corner of your screen. This will open a menu. From the menu select System Preferences. This will open your system preferences. Select Security and Privacy. This will open your Security & Privacy settings. Click on the Privacy tab and scroll down to Screen Recording. Check the box next to your preferred browser(s) in order to allow the browser to share and record your screen. Restart your browser. |
Affected: | Students using the Equation Editor in Ultra tests |
Description: | LearnJCU is not inserting the correct route of the image of the equation. Whenever a student submits an attempt, the picture of the equation results in an error and only the alternate text is rendered in the picture. |
Workaround: | Screenshot the image of the equation and add it as an attachment to the test. |
Affected: | Students and Instructors |
Description: | When displaying uploaded assessment submissions in the Annotate tool (Inline-grading tool) some documents have their formatting is displayed incorrectly. Commonly extra spaces are added. |
Workaround: |
Download the original document by clicking the three dots in the grey bar above the in-line document and click 'Download File'. This document will retain the correct formatting. |
Affected: | Lecturers of Ultra subjects |
Description: | When viewing the student activity report it does not display an indication for all draft saves made by the student. It only shows the first two. |
Affected: | Lecturers and Students |
Description: | The Class Notebook tool via the Content Market does not permit students to view or access content. It can be used as a staff resource, as staff members in the subject can still access it. Technology Solutions are working on fixing this problem. |
Affected: | Lecturers |
Description: | Subject exports result in an notification email which states that the export has failed. This is generally a false negative. |
Workaround: | Ignore the email and import the package into the destination LearnJCU subject site. |
Affected: | Lecturers and students in Ultra subjects |
Description: | If a grade is overridden from the Group List page students are unable to view feedback when the grades are posted. Note: Students receive a message which states that "Your instructor will reveal the correct answers after all students have submitted" |
Workaround: |
Instructors can undo the override from the groups page, re-apply it and re-post the grades.
|
Affected: | Lecturers |
Description: | Attempting to make a subjects unavailable will result in a message saying it isn't possible while the term is active. |
Workaround: | In Ultra subjects Lecturers should use the Batch Edit feature to change visibility of content items. In Original subjects lecturers should hide menu items by clicking on the chevron next to the item in the left hand menu and selecting hide. |
Affected: | All users |
Description: | Staff and students who attempt to access the My Mediasite dashboard or the Mediasite Content Selection Tool in certain versions of certain browsers receive an error : {"code":"Unauthorized","message":"Site login required"}. |
Workaround: | Please visit this Knowledge Base article |
Affected: | Lecturers of Ultra subjects |
Description: | Respondus LockDown Browser Tests which contain multi-byte characters or emoticons in the title will result in an message which states the Respondus Service is unavailable. This will occur if if the special characters are present in any test in the subject. Multi-byte characters include most accented letters, as well as dashes and "smart" quotes. |
Workaround: | Teaching staff should adjust Test titles to use simple characters (plain text) and remove special characters. NOTE: The title must be adjusted by accessing the test from the content area as adjusting the title from the Grade Centre only changes the Grade Centre column name and not the test name. |
Affected: | Ultra subjects |
Description: | When Respondus is enabled on an exam previously established time-limit are removed. |
Workaround: | After enabling Respondus return to the test and add the time-limit. |
Affected: | Ultra subjects |
Description: | When Conditional Availability is applied to a test utilising Respondus students receive a message stating "Your name is not on the list' when they try and access it. |
Workaround: | Remove Conditional Availability to release the exam to students. |
Technical issue not listed?
This page was updated on: 04 Mar 2021
Resolved issues
Description: When clicking on files submitted for assessment some may report that they are unavailable. This issue impacts files submitted during a particular period (roughly the month of November) but impacts zip files differently.
Resolved: 13/12/2019
Description: The tool which allowed self-enrolment to Organisation sites is incompatible with the latest version of LearnJCU and does not display. This has been upgraded and is working normally.
Resolved: 17/02/2020
Description: Some students are receiving an overdue notification despite submitting their assignments on time. This has been resolved.
Resolved: 04/03/2020
Description: When you click on the links within the daily email notifications sent via LearnJCU, they take you to the LearnJCU Gateway and not the related content in your subject site.
Resolved: 21/02/2020
Affected: | Students using the Equation Editor in Ultra tests |
Description: | LearnJCU is not inserting the correct route of the image of the equation. Whenever a student submits an attempt, the picture of the equation results in an error and only the alternate text is rendered in the picture. |
Workaround: | Screenshot the image of the equation and add it as an attachment to the test. |
Affected: | Lecturers and Students |
Description: | Collaborate session participation data is not feeding through to the attendance tool in the subject site correctly. |
Workaround: | Create a new session with an end date and time and check share attendance information with LMS option in session settings. Use Collaborate session reports as the source of truth for attendance in Collaborate sessions. |
Resolved: 1/03/2021
Description: When you click on the links within the daily email notifications sent via LearnJCU, they take you to the LearnJCU Gateway and not the related content in your subject site.
Resolved: 28/02/2020
Resolved: 28/02/2020
Affected: | Students and Instructors |
Description: | When using Firefox v81.0 subjects don't appear on the Subjects page. This also affects Organisations on the Organisation page. |
Workaround: | Use an older version of Firefox or use Chrome |