COVID-19 Advice for the JCU Community - Last updated: 27 January 2022, 10am (AEST)

LearnJCU Known Issues

Issues that are detected within our virtual learning environments are listed here and include workarounds.

Affected:Staff and Students
Description:

Some combinations of Assessment dropbox setup and mark entry prevent students from accessing all their feedback. A common example of when this happens is detailed below:

Process:
Add a rubric to the assessment but enter the mark separately.
Entering an override mark but not an attempt mark when multiple submission attempts are allowed.
Typing or uploading mark into Submission list.

Result:
Annotate feedback hidden from students.
Individual assessment: individual textbox feedback visible.
Group assessments: group textbox feedback is hidden but individual textbox feedback is visible.

Workaround:Detach any unused rubrics.
In all cases, undo override and re-enter mark for each student on the marking page.
For multiple attempts, undo override and re-enter mark in attempt mark oval.
Contact learnjcu@jcu.edu.au for more options
Affected: Instructors embedding Youtube in Ultra documents
Description:

Due to a change needed to improve security when an instructor tries to use the YouTube Embed tool in Ultra documents the content will not display.

Workaround:Use the Media embed tool instead by copying and pasting in the YouTube Video URL.
Affected: Lecturers of Ultra subjects
Description:

When viewing the student activity report it does not display an indication for all draft saves made by the student. It only shows the first two.

Affected: Ultra subjects
Description: When Respondus is enabled on an exam previously established time-limit are removed.
Workaround: After enabling Respondus return to the test and add the time-limit.

Technical issue not listed?

This page was updated on: 17 Jan 2022