LearnJCU Known Issues

Issues that are detected within our virtual learning environments are listed here and include workarounds.

Class Notebook: Students are unable to access

Affected: Lecturers and Students
The Class Notebook tool via the Content Market does not permit students to view or access content.  It can be used as a staff resource, as staff members in the subject can still access it. Technology Solutions are working on fixing this problem.

LearnJCU: Equation editor

Affected: Lecturers
The equation inserts in Ultra will initially appear to work but they will not display content to students and will disappear from the lecturer’s view after repeated use.
Workaround: Upload an image of your equation.

LearnJCU: Class register student count

Affected: Lecturers of Ultra subjects

When viewing the student count in Class Register, in a LearnJCU Ultra subject, the count will include disabled enrolments.

Note: Disabled enrolments will not be shown in the list only in the count.

Workaround: Export your Grade Centre and use that list to get your count. Don't forget to extract 'dummy' and 'un-enrolled' students.

LearnJCU: Overridden grades for groups disables student access to feedback

Affected: Lecturers and students in Ultra subjects

If a grade is overridden from the Group List page students are unable to view feedback when the grades are posted.

Note: Students receive a message which states that "Your instructor will reveal the correct answers after all students have submitted"

Workaround: Instructors can undo the override from the groups page, re-apply it and re-post the grades.
  1. Click on the group
  2. Click 'Undo Override'
  3. Re-enter the grade
  4. Post grades and the list view will change from '1 attempt to grade' to 'complete' and the students will be able to access their feedback.

LearnJCU: Unable to make subjects unavailable

Affected: Lecturers
Description: Attempting to make a subjects unavailable will result in a message saying it isn't possible while the term is active.
Workaround: In Ultra subjects Lecturers should use the Batch Edit feature to change visibility of content items. In Original subjects lecturers should hide menu items by clicking on the chevron next to the item in the left hand menu and selecting hide.

LearnJCU: Daily email notification links

Affected: Students
Description: When you click on the links within the daily email notifications sent via LearnJCU, they take you to the LearnJCU Gateway and not the related content in your subject site.
Workaround: Log into LearnJCU and view the notification in your Activity Stream. Links within the Activity Stream will take you straight to the relevant content.

Mediasite: Authentication error when downloading VODcasts

Affected: Students
Description: Students receive an authentication error when attempting to download Mediasite VODcasts.
Workaround: To overcome this students must provision a Mediasite profile by clicking on Tools (Books and Tools in Ultra) and then clicking on My Mediasite. They will be presented with a message from Blackboard asking them if they wish to allow Blackboard and Mediasite to make changes on their behalf and must click Allow. Students will then be able to download VODcasts.

Mediasite: Presentations display grey streams and don't play

Affected: All users
Description: When a viewer tries to access a Mediasite presentation they are presented with a grey screen in the player and the video doesn't play.
Workaround: Contact support and advise of the title of the presentation or where it is linked within LearnJCU and the issue will be resolved.

Mediasite: Errors in Safari

Affected: All users
Description: Staff and students who attempt to access the My Mediasite dashboard or the Mediasite Content Selection Tool in Safari receive an error.
Workaround: Use either Chrome or Firefox.

Respondus: Special characters in title cause Test to fail

Affected: Lecturers of Ultra subjects

Respondus LockDown Browser Tests which contain multi-byte characters in the title will make it impossible for the student(s) to view or attempt the Test.

Multi-byte characters include most accented letters, as well as dashes and "smart" quotes.

Workaround: Teaching staff should adjust Test titles to use simple characters (plain text) and remove special characters.

Respondus: Special characters in student's name will cause the Test to fail for them

Affected: Students in Ultra subjects

Respondus LockDown Browser users who have multi-byte characters in their name will not be able to view or attempt the Test.

Multi-byte characters include most accented letters, as well as dashes and "smart" quotes.

Workaround: Teaching staff should contact Learning Environments as there is a workaround that can be applied by system admin.

Respondus: Conditional Availability causes tests not to release to students

Affected: Students in Ultra subjects
Description: When Conditional Availability is applied to a test utilising Respondus students receive a message stating "Your name is not on the list' when they try and access it.
Workaround: Teaching staff must remove Conditional Availability rule to allow access.

Technical issue not listed?

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This page was updated on: 20 Jan 2020

Resolved issues

Description: When clicking on files submitted for assessment some may report that they are unavailable. This issue impacts files submitted during a particular period (roughly the month of November) but impacts zip files differently.

Resolved: 13/12/2019