VPN for Windows

VPN for Windows

To install and create a VPN connection to JCU on a computer running Windows Operating System please follow the steps below:

  1. Open up your web browser and go to: https://tvl-portal.jcu.edu.au/

  2. Login using your JCU email address and password

  3. Download either the Windows 32 or 64 bit version of the GlobalProtect Agent, depending on what version of Windows is installed on your PC.

To find your Windows version press the WINDOWS key (Usually found near the Ctrl and Alt key - near space bar) AND the Pause Break key (Usually found near the top right corner of the keyboard). Look at System type for the version of Windows OS installed on your computer.

  1. Once you have downloaded the software, double left-click on it to install the GlobalProtect Agent onto your computer.

  2. Once you have finished installing the software launch the GlobalProtect Agent and configure the connection with the following information:

Username: Enter your full JCU email address

Password: Enter your normal JCU password

Portal: tvl-portal.jcu.edu.au

Then click Apply.

NOTE> The default tvl-portal.jcu.edu.au gives you access to internal JCU servers and fileshares – to access external web services through JCU's network (rather than directly through your ISP) use Portal: tvl-portal-all.jcu.edu.au to resolves issues with web services that are IP restricted to the JCU network e.g. Table of Contents services and subscription services relying on 3rd party APIs.

  1. The VPN service will now connect.

  2. Close the GlobalProtect window and the JCU VPN service will continue to run.

  3. In the bottom right corner of your screen you will see the GlobalProtect icon showing Service connected or Connected.

To connect to the JCU VPN Service again in the future simply double-click on the GlobalProtect icon located on your desktop.

For more detailed instructions (with screenshots) see our full PDF Guide.

* The default tvl-portal.jcu.edu.au gives you access to internal JCU servers and fileshares – to access external web services through JCU's network (rather than directly through your ISP) set Portal: tvl-portal-all.jcu.edu.au to resolves issues with web services that are IP restricted to the JCU network e.g. Table of Contents services and subscription services relying on 3rd party APIs.