VPN for Windows

VPN for Windows

To install and create a Virtual Private Network (VPN) connection to JCU on a computer running a Windows Operating System please follow the steps below:

  1. Open up your web browser and go to: https://tvl-portal.jcu.edu.au/

  2. Login using your full JCU email address and password.

  3. Download either the Windows 32 or 64 bit version of the GlobalProtect Agent, depending on what version of Windows is installed on your PC.

    Note:  To find your Windows version press the WINDOWS key (Usually found near the Ctrl and Alt key - near space bar) AND the Pause Break key (Usually found near the top right corner of the keyboard). Look at System type for the version of Windows Operating System installed on your computer.

  4. Once you have downloaded the software, double left-click on the download and follow the steps in the setup wizard to install the GlobalProtect Agent onto your computer.

    Note: If you receive a security warning, click Yes.

  5. Once you have installed the software the  GlobalProtect Agent will automatically launch, configure the connection with the following information:

    Portal: tvl-portal.jcu.edu.au
    Username: Enter your full JCU email address
    Password: Enter your JCU password

  6. Then click Connect.

  7. The JCU VPN service will now connect.  Close the GlobalProtect window and the JCU VPN service will continue to run in the background.

  8. To see the status of the connection, look for the GlobalProtect icon in the system tray in the bottom right hand corner near the clock.  Hover over the icon to see it's current connection status.

  9. To disconnect from the JCU VPN, double click the GlobalProtect icon in the system tray.  This will open the GlobalProtect screen, click Disconnect.

  10. To connect to the JCU VPN again in the future simply double click on the GlobalProtect icon located in the system tray, or search your computer for Global Protect.

NOTE: The default tvl-portal.jcu.edu.au gives you access to internal JCU servers and fileshares – to access external web services through JCU's network (rather than directly through your ISP) and for alternative portal options please see the table below.

 Access to JCU websites, servers & filesharesAccess to JCU as well as external websites, journals & other subscription services
Default Portaltvl-portal.jcu.edu.autvl-portal-all.jcu.edu.au
Alternative Optiontvl-ssl-portal.jcu.edu.autvl-ssl-all.jcu.edu.au