JCU App

The JCU App provides students at JCU Australian Tropical Campuses and Brisbane Campus with easy, personalised access to the digital services you need for study, support and student life.

You can download the app now at Apple Store or Google Play Store.

JCU App is also available from a web browser if you are using your laptop or desktop computer. (Note the web app will not work on Internet Explorer. Firefox or Chrome are recommended).

What can I use JCU App for?

  • Accept an offer to study at JCU and complete the enrolment process
  • Enrol in subjects and register for classes
  • View your personalised timetable including class times and locations
  • Access study tools like LearnJCU, eStudent and the Library search without having to log in again
  • Open your JCU Email from within the app
  • Find out the study and personal support services available to JCU students
  • Links to events, sports and other activities on campus
  • Find your way around campus including parking information
  • Contact campus security

Support and FAQs

I can't log in to the JCU App

The most likely reason for login issues is not using the correct username and/or password.

Contact IT Helpdesk if you need to reset your account password.

I can't access LearnJCU from the JCU App

You need to have completed enrolment in at least one subject to have access to LearnJCU. Check you are enrolled and contact the Student Centre if you require further assistance.

How do I access my student email from the JCU App?

You will need to tap on the Email icon on the app home screen to configure your JCU email.

You can only access your @my.jcu.edu.au email address from the app, and not any third party mail clients such as gmail, hotmail, etc.

I can't enrol in subjects

If you are following the New Student steps, it may appear closed because you've already enrolled in one subject. You can still return to the step at any time to continue enrolling in other subjects.

Self-enrolment is not available for some subjects.

If you need help completing enrolment or selecting subjects, contact the Student Centre.

I can't register for classes

You need to be enrolled in your subjects before you can complete Class Registration.

If you need help completing enrolment or selecting subjects, contact the Student Centre.

I can't get back to the JCU App from eStudent

Tapping the JCU icon will return you to the app at any time.

I'm having trouble personalising my Quick Links

The first five links in your list are University supported links that cannot be edited. You can add your own links below this list.

I have another question, want to provide feedback or need further assistance

For more help with the JCU App or any other questions you have, visit Ask Us, our online FAQ database.

The JCU App was developed in consultation with students, but we want to hear your thoughts! You can provide feedback to the development team from the menu within the JCU App.

If you need any other assistance, contact the Student Centre.