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Student Essentials and Support

Student Centre

The Student Centre is your one-stop-shop for general enquiries including enrolment, fees, student loans, scholarships, course and subject information, timetable issues and much more.

Call the Student Centre on 1800 246 446 or email

Fees and Financial Support

There are support options available to help you with the cost of studying at university. See Fees and Financial Support to find out more about the types of fees you have to pay, important dates and options to help manage your expenses.

For further information, contact 1800 246 446 or email

College Student Support Officers

There is a Student Support Officer (SSO) specific to your College on each of the main campuses, whose role is to help you succeed at university by acting as the first point of contact in managing your study load and accessing support services.

The full list of SSOs can be found on the Student Support webpage under 'Student Support Officers'.

First Year Experience Coordinators

Every course at JCU has a designated First Year Experience Coordinator (FYEC) who is an academic staff member that teaches commencing students and understands the challenges new students often face when transitioning into university. Your FYEC can provide advice about your course, support service referrals, and strategies for success in your studies.

As an off-campus student, you can contact the FYEC for your course at either the Cairns or Townsville campuses.

Student Mentors

Make sure you sign up to JCU’s award winning Student Mentor Program, where new students are matched with an experienced second or third-year student from the same course of study.

Student Mentors can guide you through your first study period as a university student and help you settle into university life.

For further information, email

JCU Student Association

The JCU Student Association (JCUSA) consists of elected students that represent the interests of students at JCU.

JCUSA has Student Advocacy Officers based in Townsville and Cairns who offer a free, independent, confidential academic representation and advocacy to all JCU students.

Contact the JCU Student Association on 1800 330 021 or email