Quality, Standards and Policy

Quality, Standards and Policy

 Quality and Review

The Quality, Standards and Policy Unit exists to facilitate quality management throughout the university.   Its services are underpinned by the university’s commitment to the following objectives:

  • Make continuous improvement and accountability the norm.
  • Systematically evaluate and assess university performance and operational effectiveness.
  • Provide high quality customer service, decrease costs, and improve productivity and results.
  • Effectively communicate improvements and changes.
JCU University Plan 2013-17: Enablers: Organisational effectiveness.

Services and Resources

University Quality Policy and Quality Framework

The university’s approach to quality management is underpinned by a commitment to continuous improvement.  The model, when applied to any University activity, supports a systematic and continuous cycle of improvement.  It is applied using a range of structured review and quality management activities such as Course Performance Report process and course accreditation. 

Policy Handbook
Quality Enhancement Framework

Course Performance Reporting (annual)

The University undertakes Course Performance Reports (CPRs) and Division Academic Program Reports (DAPRs) as part of its commitment to the philosophy of quality enhancement that moves beyond compliance and attaining standards (assurance) to participative and critical self evaluation and continuous improvement.

Current and Historical Course Performance Reports and Information

Unit calibration project

The Innovative Research Universities (IRU) calibration project is a quality management process of external, discipline-led, academic peer review of final year undergraduate student outcomes.  It concentrates on benchmarking for comparing grades awarded.

Other JCU Quality Management Resources

Subject Outline Audit Tool Part A: Subject Coordinator Checklist

Subject Outline Audit Tool Part B: Discipline Summary Table 

Business Unit Reviews

Other quality management resources

Higher Education Threshold Standards (current)

Higher Education Threshold Standards (effective 1 January 2017)

Australian Qualifications Framework


Further information

Glenn McMahon
Quality, Standards and Policy 

E: glenn.mcmahon@jcu.edu.au
P: 07 4781 6587