Quality, Standards and Policy

Quality, Standards and Policy

Quality and Review

The Quality, Standards and Policy Unit exists to facilitate quality management throughout the university.   Its services are underpinned by the university’s commitment to the following objectives:

  • Make continuous improvement and accountability the norm.
  • Systematically evaluate and assess university performance and operational effectiveness.
  • Provide high quality customer service, decrease costs, and improve productivity and results.
  • Effectively communicate improvements and changes.

JCU University Plan 2013-17: Enablers: Organisational effectiveness.

University Quality Policy and Quality Framework

The university’s approach to quality management is underpinned by a commitment to continuous improvement.  The model, when applied to any University activity, supports a systematic and continuous cycle of improvement.  It is applied using a range of structured review and quality management activities such as Course Performance Report process and course accreditation.


Manage the assurance processes to monitor compliance with the Higher Education Standards Framework and the Australian Qualifications Framework (AQF).  Ensure continued alignment with the requirements of the Tertiary Education Quality and Standards Agency (TEQSA), monitor changes to standards and communicate changes within the business and proactively assist and support University staff to achieve compliance with standards.

Australian Qualification Framework (AQF) Standards 2nd edition, Jan 2013

Higher Education Standards Framework (Threshold Standards) 2011

Higher Education Standards Framework (Threshold Standards ) 2015

Higher Education Standards Framework (Threshold Standards) 2015 - TEQSA Contextual Overview

Tertiary Education Quality Standards Agency (TEQSA) - Provider Details

TEQSA's Standards Transition Project: Context and Guiding Principles

Course Performance Reporting (annual)

The University undertakes Course Performance Reports (CPRs) and Division Academic Program Reports (DAPRs) as part of its commitment to the philosophy of quality enhancement that moves beyond compliance and attaining standards (assurance) to participative and critical self evaluation and continuous improvement.

Current and Historical Course Performance Reports and Information

Unit calibration project

The Innovative Research Universities (IRU) calibration project is a quality management process of external, discipline-led, academic peer review of final year undergraduate student outcomes.  It concentrates on benchmarking for comparing grades awarded.

Other JCU Quality Management Resources

Subject Outline Audit Tool Part A: Subject Coordinator Checklist

Subject Outline Audit Tool Part B: Discipline Summary Table

Business Unit Reviews

Further information

Glenn McMahon
Quality, Standards and Policy

E: glenn.mcmahon@jcu.edu.au
P: 07 4781 6527