Tech Solutions

Opportunities in Technology Solutions

Information for Applicants

Welcome from the Chief Digital Officer


Geoff Purcell

Employee wellbeing is an absolute core value at JCU, offering 5 weeks of annual leave and a 36.25 hour working week so you can achieve great work/life balance. We have a hybrid way of working and we’re focused on outcomes, not hours. We have flexibility to work wherever and however we can across multiple campuses. We enjoy the relaxed tropical lifestyle that north Queensland has to offer without lengthy commutes to and from work and our winters are pleasantly mild.

JCU is committed to community. We support teaching hospitals in both Townsville and Cairns. We have partnerships with both the CSIRO and the Australian Defence Force. We’re committed to lifelong learning and have a professional partnership program with the Australian Computer Society. We’re a member of LinkedIn Learning and we also have partnerships with Microsoft and Google. JCU is a world leader in many areas including marine and saltwater biology, tropical health and environments, and coral reef health and restoration.

I’ve really enjoyed my time so far at JCU and I have no doubt you will too. We look forward to hearing from you soon.

Regards,

Geoff Purcell

Chief Digital Officer

About JCU

Welcome to the Technology Solutions Directorate

Technology Solutions' mission is to be the University’s strategic technology partner, playing a key role in the success of James Cook University and the achievement of JCU’s Strategic Intent. Technology Solutions enables excellence in blended learning and teaching, the digital student experience and research, and is an enabler of an effective and efficient organization through automation of business processes and provision of relevant business information.

We're a dynamic, diverse and vibrant team of talented professionals who contribute to enabling JCU's world-class facilities in support of excellence in learning, teaching and research. We support local community activities such as the local food bank for students as well as organisations such as LiteHaus International which provides a service for disadvantaged students who are unable to access IT. We are focused on outcomes, not hours with great work/life balance and are very supportive of mental wellbeing.



Stories about JCU

Creating a brighter future for life in the Tropics worldwide through graduates and discoveries that make a difference

Positions Available in Technology Solutions

JCU is strongly committed to equity and diversity in the workplace and aspires to continue developing a workforce that reflects the diversity, capacities and capabilities of people from the regions in which we operate. We are committed to developing future leaders, building upon the wealth of wisdom and experience embodied by our current professional leaders, we will identify and nurture those who will take JCU into the future.

Digital Workplace Delivery Partner

We’re looking for leaders of the future who connect with our values and beliefs. We ignite and support a passion for learning in our workplace and welcome dedicated professionals who can help us make a difference. We now have an exciting new opportunity for an established IT professional to join our dynamic team in the Technology Solutions Directorate as the Digital Workplace Delivery Partner. The position is full time, fixed term for 5 years and can be based at either one of our beautiful tropical North Queensland campuses in Cairns or Townsville. An attractive remuneration package is on offer including relocation assistance for the preferred candidate.

WHAT YOU CAN ACCOMPLISH IN THE ROLE

Reporting to the Chief Digital Officer and working closely with the Digital Applications Delivery Partner, you’ll have full end-to-end DevSecOps accountability for all of the University’s digital infrastructure. You’ll lead a dedicated team comprised of around 60 employees, focusing on 3 core functions: IT Support Services, Digital Infrastructure, and Videoconferencing and Audiovisual Services. You’ll work to ensure that our digital service catalogues are meaningful and fit for purpose, enabling a superior experience for both students and staff across the University.

WHAT YOU WILL BRING TO THE ROLE

A vibrant, supportive and respectful manager, you’re confident in leading high performing teams whilst nurturing their growth and success. You’re comfortable working alongside your squads and invested in building strong relationships to achieve successful outcomes, driving a culture of customer first, respect for people and continuous improvement. You are transparent, open and honest in your leadership and you set clear expectations consistent with the team’s vision.

HOW TO APPLY
Join us on our journey as we strive to make a real difference, we look forward to welcoming you soon.

Vacancy reference 18050 - applications close 11 September however applications will be reviewed upon receipt so don't delay and apply today!

For a confidential discussion about the role, please contact Geoff Purcell on 07 4232 2045 or via email at cdo@jcu.edu.au

Digital Applications Delivery Partner

We’re looking for leaders of the future who connect with our values and beliefs. We ignite and support a passion for learning in our community and welcome dedicated professionals who can help us make a difference. We now have an exciting opportunity for an established IT professional to join our amazing team in the Technology Solutions Directorate as the Digital Applications Delivery Partner. The position is full-time, fixed term for 5 years and can be based at either of our beautiful tropical North Queensland campuses in Cairns or Townsville. An attractive remuneration package is on offer including relocation assistance for the preferred candidate.

WHAT YOU CAN ACCOMPLISH IN THE ROLE 

Reporting to the Chief Digital Officer and working closely with the Digital Workplace Delivery Partner, you’ll have DevSecOps accountability for end-to-end development, implementation and ongoing support of the University’s catalogue of business applications. You’ll lead a devoted team comprised of around 50 employees across 3 key functions: Corporate Digital Solutions, Student Digital Solutions and Student Systems, supporting their ongoing growth and development whilst enhancing service delivery of digital application solutions to the University.

WHAT YOU WILL BRING TO THE ROLE 

A vibrant, supportive and respectful manager, you’re confident in leading high performing teams whilst nurturing their growth and success. You’re comfortable working alongside your squads and invested in building strong relationships to achieve successful outcomes, driving a culture of customer first, respect for people and continuous improvement. You are transparent, open and honest in your leadership and you set clear expectations consistent with the team’s vision.

HOW TO APPLY

Join us on our journey as we strive to make a real difference, we look forward to welcoming you soon.

Vacancy reference 18049 - applications close 11 September however applications will be reviewed upon receipt so don't delay and apply today!

For a confidential discussion about the role, please contact Geoff Purcell on (07) 4232 2045 or via email at cdo@jcu.edu.au

Chief Information Security Officer

JCU is strongly committed to equity and diversity in the workplace and aspires to continue developing a workforce that reflects the diversity, capacities and capabilities of people from the regions in which we operate. We now have an exciting opportunity for an established IT professional to join our team in the Technology Solutions Directorate as the University’s Chief Information Security Officer. The position is full-time, fixed term for 5 years and can be based at either of our beautiful Tropical North Queensland campuses in Cairns or Townsville. An attractive remuneration package is on offer including relocation assistance for the preferred candidate.

WHAT YOU CAN ACCOMPLISH IN THE ROLE

Responsible for the ongoing protection of all JCU’s information and data security, you’ll be tasked with developing the implementation roadmap of the cybersecurity strategy for the whole of JCU Australia and JCU Singapore to advance the University’s cybersecurity profile. As a member of the senior leadership team, you’ll be a key influence in the strategic development and performance of the Technology Solutions Directorate in delivering successful outcomes for the University.

WHAT YOU WILL BRING TO THE ROLE

A highly experienced and dedicated cybersecurity professional, you lead and inspire high performing teams to achieve results with a focus on outcomes, not hours. You’re well versed in Agile and DevSecOps ways of working with a strong background in IT governance, policies, procedures, frameworks and methodologies. You’re a proven communicator with outstanding organisational skills, and you use advanced initiative, knowledge and judgement to achieve successful outcomes and drive a culture of customer first, respect for people and continuous improvement.

HOW TO APPLY 

Join us on our journey as we strive to make a real difference, we look forward to welcoming you soon.

Vacancy reference 18048 - applications close 11 September however applications will be reviewed upon receipt so don't delay and apply today!

For a confidential discussion about the role, please contact Geoff Purcell on 07 4232 2045 or via email at cdo@jcu.edu.au

James Cook University (JCU) is committed to creating a brighter future for life in the Tropics worldwide through graduates and discoveries that make a difference. We now have an exciting new opportunity for an established IT professional to join our dynamic team in the Technology Solutions Directorate as the Head, IT Quality, Governance and Assurance. The position is full-time, on a continuing basis and can be based at either one of our beautiful tropical North Queensland campuses in Cairns or Townsville. An attractive remuneration package is on offer including relocation assistance for the preferred candidate.

WHAT YOU CAN ACCOMPLISH IN THE ROLE

You’ll lead a small multi-function team of specialists in the delivery of policy and process governance, quality assurance, risk management, project management, information management and custodianship of the Agile DevSecOps operating model. Providing long-term strategic direction and developing the Directorate’s quality and assurance-based strategies, you’ll ensure the work is both fit-for-purpose and meets the needs of the business, with a focus on continually improving the technology solutions delivered to the University.

WHAT YOU WILL BRING TO THE ROLE

An accomplished IT professional, you’re highly experienced in Agile and DevSecOps ways of working in large, complex organisations. You lead with diligence and foster a creative work environment across multifunctional teams, mentoring and training staff to achieve successful outcomes and driving a culture of customer first, respect for people and continuous improvement. A proven communicator with outstanding interpersonal and negotiating skills, you are well versed at working with a range of stakeholders at all levels and skilled at managing complex and competing priorities.

HOW TO APPLY 

Join us on our journey as we strive to make a real difference, we look forward to welcoming you soon.

Vacancy reference 18051 - applications close 11 September however applications will be reviewed upon receipt so don't delay and apply today!

For a confidential discussion about the role, please contact Geoff Purcell on (07) 4232 2045 or via email at cdo@jcu.edu.au

James Cook University (JCU) is committed to creating a brighter future for life in the Tropics worldwide through graduates and discoveries that make a difference. We now have an exciting opportunity for a Business Intelligence Analyst to join our team in the Planning, Performance and Analytics Directorate. The position is full time, continuing and based at the Townsville Bebegu Yumba campus, Douglas in picturesque tropical North Queensland. Remuneration is $97,118 - $111,524 per annum plus superannuation. Relocation assistance may be considered for the preferred candidate.

WHAT YOU CAN ACCOMPLISH IN THE ROLE

JCU’s Business Intelligence Project supports and enlightens staff with business information and analytics to enhance decision making capabilities. Responsible for the design, development, resilience, data integrity and support of the University’s business analytics environment, you will work closely with Cognos users across the University to define and deliver new information assets and deliver value on existing information assets to the organisation. Working within an agile development team, you will be involved in end-to-end processes through gathering business requirements, assisting with sourcing data, testing, modelling, and building and delivering the final Cognos report or dashboard solution.

WHAT YOU WILL BRING TO THE ROLE

You’ll be an established professional progressing towards a postgraduate degree, with experience in the use and/or administration of Business Intelligence and Analytical Software programs including Dimensional Design/Modelling and OLAP technologies, Structured Query Language and JavaScript. Confident working within agile projects, you have high-level analytical and problem-solving skills with capacity for innovation in dealing with complex business requirements and processes. Strong interpersonal communication, knowledge sharing, training and presentation skills will see you communicating effectively with stakeholders across all levels, whilst you manage priorities and deadlines efficiently and collaborate with the team to achieve collective results and successful outcomes.

HOW TO APPLY

Click here to access the vacancy page and apply for vacancy 18052

Applications close 11 September at 11:59 PM.

Benefits of Working at JCU

JCU is strongly committed to equity and diversity in the workplace and aspires to continue developing a workforce that reflects the diversity, capacities and capabilities of people from the regions in which we operate. We are committed to developing future leaders, building upon the wealth of wisdom and experience embodied by our current academic leaders, we will identify and nurture those who will take JCU into the future.

Remuneration Package

An appropriate and attractive salary will be offered including a range of flexible salary packaging options.

Benefits
  • Five weeks’ annual recreation leave
  • Annual Leave Loading
  • Cash out annual leave and time in lieu options
  • Generous sick, carer's and cultural leave
  • Generous long service leave pro-rata at 7 years
  • Up to 6 months paid maternity leave
  • Flexible working options
  • Ongoing professional and career development
  • Attractive options for salary packaging
  • Staff study assistance and paid study leave
  • Fitness Passport
  • Access to online media subscriptions
  • Corporate discount on health insurance
  • Free Employee Assistance Program (Coaching and Counselling)
  • On-campus cafés, gym, pool and childcare
  • Relocation and immigration assistance can be negotiated
  • Balance of work and life so you can enjoy a lifestyle that supports a diverse range of leisure and sporting interests
Superannuation

Generous superannuation scheme with up to 17% employer contributions.


We’re looking for our employees of the future who subscribe to our values and beliefs and recognise that knowledge has the power to change lives. We ignite and support a passion for learning in our community and welcome dedicated professionals who can help us make a difference.

JCU is strongly committed to equity and diversity in the workplace and aspires to continue developing a workforce that reflects the diversity, capacities and capabilities of people from the regions in which we operate.  We are committed to developing future leaders, building upon the wealth of wisdom and experience embodied by our current leaders, we will identify and nurture those who will take JCU into the future.

We are enriched by and celebrate our workplace diversity and welcome applications from candidates of all backgrounds and abilities.

Our character and actions are underpinned by our values and beliefs:

Values
  • Excellence
  • Authenticity
  • Integrity
  • Sustainability
  • Mutual respect
  • Discovery
  • Creativity and Innovation
Beliefs
  • We recognise that knowledge has the power to change lives
  • We ignite and support a passion for learning in our community
  • We are enriched by and celebrate our communities’ diversity
  • We understand that a sustainable environment is central to our lives and our work
  • We strive to anticipate and respond to our community’s needs delivering education and research in more flexible ways
  • We uphold our commitments

JCU has an Australian Aboriginal and Torres Strait Islander Workforce Strategy.

Candidates are supported knowing JCU’s Vice Chancellor and senior management team are fully committed to the goals and strategies laid out in the Workforce Strategy to increase, retain and develop our Australian Aboriginal and Torres Strait Islander staff.

Increasing numbers of staff at JCU are undertaking cultural awareness training, so members on the selection panel should have an understanding of significant cultural differences.


SAGE (Science and Gender Equity)

SAGE is a national program promoting gender equity and diversity in science, technology engineering, mathematics and medicine (STEMM). It is based on the principles of the UK's Athena SWAN Charter, an evaluation and accreditation framework that addresses the improvement of gender equity policies and practices in STEMM.

JCU is one of 45 organisations participating in the SAGE Pilot of the Athena SWAN Charter, which recognises institutional capacity to eliminate gender inequity and a demonstrated commitment to bolster the hiring, promotion and retention of women, while also improving the workplace environment for people of all genders.

JCU encourages diversity

JCU has an extensive program in place to encourage diversity, examples of which include:

  • Diversity messages in our recruitment advertising, such as, “We are enriched by and celebrate our workplace diversity and welcome applications from candidates of all backgrounds and abilities”.
  • Extensive event calendar where JCU students and staff come together to acknowledge, celebrate and raise awareness of the diverse groups that make up our community, including Harmony Day, International Women’s Day, NAIDOC Week, Disability Action Week, IDAHOT (International Day Against Homophobia), Transphobia and Biphobia.
  • Diversity training for all staff.

JCU has a comprehensive calendar of events that celebrate diversity. Joining the organisation in these activities, or participating as an invitee, is an effective way to participate in diversity focused activities. There are also many student organised events and staff are almost always welcome at these.

Access to disability services during recruitment and selection

If you are interested in applying for a position at JCU and require assistance with making your application, please discuss your needs with the Chairperson for the position.

When offered an interview, please discuss with the person who contacts you any access assistance you may require, so this can be accommodated.

Benefits available to JCU employees

Refer to Working at JCU.

Should you have any additional questions not featured in our FAQs please contact the Chairperson in the first instance.


We wish you the very best of luck with your application and thank you for considering employment opportunities with JCU – A brighter future for life in the tropics.


Staff Testimonials

JCU offers exposure to a diverse array of systems that are often found in much larger enterprise environments in metropolitan areas. Our workforce may be small, but we have many dedicated individuals that strive for greatness, and that reflects in the services we provide. It makes me proud to be part of that team. The opportunity to work with and leverage these systems to enhance the student experience and staff collaboration is hard to find anywhere else in North Queensland.

Chris Lynch - Team Leader, IT Service Delivery

I joined JCU in 2013 and I've been involved in many various opportunities, allowing me to continually challenge myself and increase my knowledge and expertise. Travelling to and from campus is an easy 10-minute drive and is a workplace where I get to interact with local wildlife in their natural environment and I feel part of a close-knit community. My work environment is stimulating and exciting, working within a successful team with a goal to deliver value to our staff and students.  

Jo Barrie – Business Analyst, Application Solutions

Technology Solutions

A group of students sitting on a sunny beach in Tropical North Queensland.

About Townsville

With more than 320 days of sunshine and the Great Barrier Reef, Australian Outback and ancient rainforests as backyards, Townsville is the ideal location for adventure and relaxation.

As the largest urban centre in North Queensland, Townsville is a major commercial and tourism hub, providing opportunities for both business and recreation. Townsville's economy is diverse, ranging from education to retail and manufacturing. Townsville is small enough for you to escape the hustle and bustle of capital cities, yet large enough to host major events, including sport, music, theatre and festivals.

Townsville enjoys a tropical climate with less rainfall than elsewhere in the Tropics due to the city's geographical location. Winter in Townsville brings blue skies, warm days and cool nights due to south easterly trade winds. Summer brings balmy temperatures and increased rainfall with thunderstorms usually starting in late October.

For more information, visit Living in Townsville.

An aerial view of JCU Cairns campus, surrounded by mountains and with the sea in the background.

About Cairns

Cairns is the principal centre of Far North Queensland with a population of more than 240,000 people. About a 2-hour flight from Brisbane, Cairns is surrounded by lush World Heritage listed Wet Tropics rainforest to the west and north and by the Great Barrier Reef to the east.

With unique natural and built environments, Cairns has a broad range of amenities to suit multiple lifestyles. Embrace the tropical environment by visiting the Great Barrier Reef and discover where the reef meets the rainforest in the majestic World Heritage listed Daintree Rainforest. Find your place in neighbourhoods that are sprawled along the beachfront, nestled beside the mountains, or mere minutes from the heart of the city. Get a glimpse into the region’s rich history and culture at the local museums and art galleries or take a trip to the charming village of Kuranda after taking in the amazing views from the scenic cableway.

Cairns itself offers a range of parks, more than 450 kilometres of cycleways, and extensive tropical botanic gardens to explore. Cairns is a major commercial, industrial, educational, retail and entertainment centre. Tourism, health care and construction are major sectors of the Cairns economy, with the Cairns Airport having the highest passenger to population ratio in Australia.

Find out more about what Cairns has to offer

For more information

Email: cdo@jcu.edu.au