Staff Exam Resources for Staff Online Exam technical advice

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Advice for students with technical issues during online exams

Exam start times are 8.15am and 1.15pm

  • Students should be logged in before this time and ready to access their exam.
  • All instructions for their exam are contained in LearnJCU – ‘Information for Students’ or a similar named folder.
  • Taking Online Exams webpage includes a section on Troubleshooting online exams-Quick help guide.

It can be a very stressful time for students and they may just want to call someone.  If you get that call here are the steps for them to follow:

  1. Ask the Student to email their College contact (see table below) immediately if they haven’t already done so as this provides a date and time stamp of their issue.
  2. The email addresses below should have an autoreply message with troubleshooting tips and a message regarding who to call while they wait for assistance.
  3. The email must come from their @my.jcu.edu.au email address and include their
    1. Student ID
    2. subject code
    3. contact phone number
    4. a brief description of the issue (a screenshot of the issue should be taken for future evidence if needed).

College email addresses

Subject Prefix Codes

Students may be unaware of which college owns the subject, especially for multidisciplinary subjects. Please see below prefix list:

Subject Code Prefix

Contact Email address

BCxxxx

College of Public Health, Medical & Veterinary Sciences

BMxxxx

College of Public Health, Medical & Veterinary Sciences

BSxxxx

College of Science & Engineering

BZxxxx

College of Science & Engineering

COxxxx

College of Business, Law & Governance

CPxxxx

College of Science & Engineering

DSxxxx

College of Medicine & Dentistry

EAxxxx

College of Science & Engineering

EExxxx

College of Science & Engineering

EGxxxx

College of Science & Engineering

EVxxxx

College of Science & Engineering

HSxxxx

College of Public Health, Medical & Veterinary Sciences

LBxxxx

College of Business, Law & Governance

MAxxxx

College of Science & Engineering

MIxxxx

College of Public Health, Medical & Veterinary Sciences

NSxxxx

College of Healthcare Sciences

PCxxxx

College of Medicine & Dentistry

PPxxxx

College of Public Health, Medical & Veterinary Sciences

PYxxxx

College of Healthcare Sciences

SCxxxx

College of Science & Engineering

SPxxxx

College of Healthcare Sciences

TVxxxx

College of Public Health, Medical & Veterinary Sciences

For all other enquiries relating to Formal end of semester exams, please contact:

exams.staff@jcu.edu.au or call (07) 478 14246