Need help with academic performance?

To reduce the impact of COVID-19 changes and uncertainty on your academic results, a variety of changes have been introduced to the GPA Grading System and the delivery of exams in Study Period 1. For more information, please read the Academic Safety Net page, which is a part of JCU’s Student Success Support Package.

If you receive an email informing you that you have not met the required academic standards for your course, we understand that you may be anxious and concerned.

We want to see you on track with your studies. As well as seeking informal feedback from your lecturers and academic advisers at any time, we have processes in place to let you:

• explain your personal situation to show how this may have affected your performance and

• make the most of opportunities to gain skills to improve your academic performance and

• appeal any decision made by the University that you feel is not fair.

We encourage you to discuss your situation with professional staff in the University or the JCU Student Association:

• Contact an Enrolment Officer to discuss your academic requirements and any conditions placed on your enrolment.

• Visit the Learning Skills Centres in person on online for tips on study skills, getting organised and maths and writing skills. Contact a learning advisor to arrange an individual session.

• See Library services for help with research and study skills.

• Contact the JCU Counselling Service if you need assistance or skills to deal with emotional or other personal issues.

• AccessAbility Services is available for students with a permanent or temporary disability.

• Find out about the JCU Student Association’s free academic support service which has academic support coordinators who assist with assessment and academic progress issues.

• The Student Feedback and Complaints Unit has information about how to make a student appeal if you do not agree with a University decision.

More information

See Academic Progress FAQs.