Current Students Enrolment Update personal details

Update personal details

Most of your personal details can be updated online. It's important these details are up-to-date so you receive all important JCU information. You must maintain the following details:

  • Name
  • Phone details
  • Citizenship/ residency status
  • Permanent home residential address
  • Semester residential address
  • Preferred mailing address
  • Emergency contact details

You can also add a temporary address if you want to. Some students do this if they are going on holidays during semester break.

NOTE: As a visa requirement, international students are required to provide a semester residential address as soon as possible after arrival.

  • Log into eStudent

  • Click on My Details

  • Follow the prompts to update your details.

Submit a Change of Name request online (student login required). Please include appropriate certified documentation, such as certified copy of birth or marriage certificates. Please have this documentation ready before you complete the online form.

If you are a Commonwealth supported student or access a HELP loan, submit a new HELP form in eStudent with your new details. If eligible to defer payment submit a separate SA-HELP form too.

Once you receive confirmation your name change has been actioned:

  • Present your old ID card to the Student Centre to have a free replacement Student ID card produced.
  • Email centralservices@jcu.edu.au from your JCU email account if you want to change your email address and include your full name, date of birth, student number and address in the request.

The Change of Name request can also be used by students who have adopted a nickname, but have not officially changed their given name. Your preferred name will be used in all your email correspondence from JCU and on class lists, but it will not appear on your Student ID card (your formal name will be used in this instance).

Your Formal Name appears on your Graduation Certificate (testamur). Check it is recorded correctly in eStudent well before you graduate. A minimum of 15 working days is required to process name change requests prior to the date of your Graduation ceremony or Council meeting (if in absentia).

Submit a Change of Citizenship request online (student login required). , attaching documents that prove your change of citizenship/residency (such as a certified copy of your citizenship certificate, Immigration Grant Notification or permanent residency visa). Have this documentation ready before you commence.

If you are, or will become, a Commonwealth supported student or become eligible to access a HELP loan, submit a new HELP form in eStudent with your new details. If eligible to defer payment submit a separate SA-HELP form too. Find out more on the Fees and Financial Support pages.  Commonwealth support or access to HELP will only apply to subjects where the Census Date has not yet passed.