Reviews and Appeals

If you are not satisfied with the outcome of your Application for Withdrawal without Financial Penalty you can request a review by JCU’s Review Officer. This must be submitted within 20 University working days.

Submit a review

You may at any stage in the consideration of your review seek the assistance of a support person, other than a person acting in the capacity of a lawyer. You are encouraged you to seek assistance, if you have not already done so, from a JCU Student Association Student Advocate, who provides a free and confidential service which is independent of JCU. Contact the JCU Student Association by email studentassociation@jcu.edu.au, or by freecall on 1800 330 021.

In applying for a review, you must detail the reasons for your request and you may also want to supply independent third party documentation to support your case (such as a letter from your doctor or counsellor), which shows:

• That your circumstances changed after the census date;
• How your circumstances prevented you from continuing your studies;
• When you became aware you could no longer continue with your studies; and
• Due to circumstances which were beyond your control, you were prevented from withdrawing from your studies prior to the census date/s

Lodge your review request with:
The Review Officer
Student Services 
Student Enquiry Centre
James Cook University
Townsville QLD 4810
Email: studentfinance@jcu.edu.au  

Within 10 University working days of receiving your review request, the Review Officer will acknowledge receipt of your application in writing and within 20 University Working days you will be notified of the result.

Submit an appeal (domestic students)

If you are not satisfied with the decision and reason made by the Review Officer, you can apply to the Administrative Appeals Tribunal (AAT) for a further review within 28 days. Please note there may be a cost when lodging an appeal with the AAT. For more information, contact  them directly.

Lodge your appeal request with:
Deputy Registrar
Administrative Appeals Tribunal
Level 4
Cnr North Quay and Tank Street
Brisbane QLD 4000
Tel: 07 3361 3000

Submit an appeal (international students)

If you wish to appeal this decision, you may apply to the Queensland Ombudsman for a review within 12 months of this notification. Appeals may be lodged online or via the details below. For more information, contact them directly.

Lodge your appeal request with:
Queensland Ombudsman
GPO Box 3314
Brisbane QLD 4001
Tel: 07 3005 7000

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