Frequently Asked Questions

Once you have completed the application form and provided all the necessary information, your submission will be assessed against the eligibility criteria. The Fast Track Student Support Fund has been designed to be paid as soon as possible. Your eligibility for the Extraordinary Student Support Fund will take longer to be assessed.


By submitting the one application form you will be assessed for the Fast Track Student Support Fund, the Technology bursary, and the Extraordinary Student Support Fund.


You may be. The Fast Track Student Support Fund has been designed to be paid as soon as possible. You may also be eligible to receive support from the Extraordinary Student Support Fund if you are in exceptional circumstances. Be sure to include evidence of the change in your financial position and details of your situation in the application so that it can be considered.


Yes, if you are assessed as eligible for both you could receive up to $500 of support.


If you purchased a six- or 12-month parking permit between January and March 2020 we will contact you directly. You will be asked to provide proof of your permit and provide your banking details. Once that has been completed, you will be assessed and a refund will be issued via Electronic Funds Transfer.


During the COVID-19 situation and the move to online study, the need for student support services is higher than ever. Your fee supports student advocacy services, support staff, Learning Advisors and much more. Find out more about how your SSA Fee is used here.


JCU is committed to ensuring your studies can be completed in the time expected, while providing a high-quality online experience. We will not be offering discounts for course fees.

We have a range of financial and academic support. Read more here.


If you are feeling anxious or worried, JCU has a free, confidential counselling service to all enrolled JCU students. Book a session on the phone or via Zoom.

There are a range of free services that provide helpful resources including Beyond BlueLifelineHead to Health and Headspace.

We have also collated some helpful tips here Find your calm during the COVID-19 crisis and Managing uncertainty during the COVID-19 crisis.

We know that current conditions requiring people to stay at home, or isolate, or quarantine raise important questions of safety for anyone who is subjected to, or at risk of, violence from the people they live with. JCU campus is open to any staff member or student to work or study from, where safety in the home or place of residence is an issue.  

Support services are available and are responding to the increased contacts from women at this time.  Please reach out for support. Dial 000 in an emergency.

Please be aware that JCU has a Domestic Violence Policy, Bullying, Discrimination, Harassment and Sexual Misconduct Policy, and online reporting options to support students with these issues regardless of whether impacted on campus, at home, or online.


If you are concerned or worried about your academic subjects or assessment please contact your Subject Coordinator as your first point of call. Email is the best method at present and you can find details in your Subject Outlines.

The JCU Learning Centre has a range of support available including live chat with peer advisors and after-hours learning assistance via Studiosity. Click here to find out more.


As the University responds to COVID-19, we know you are facing your own challenges. Copies of official communications, information and more FAQs are available via the COVID-19 Support page.