Jabber Video Enterprise version

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Jabber Video Enterprise version

Cisco Jabber Video for TelePresence, the high-end enterprise-wide desktop videoconferencing application, was made available to JCU staff and post graduate students in October 2011. Although not as powerful as an appliance based videoconferencing system, like the units used in centrally bookable videoconferencing venues at JCU, Jabber Video brings most of the functionality to an individual desktop or laptop.

Jabber Video is primarily intended for point to point communications and it has some serious advantages over proprietary systems (e.g. Skype and others), in that Jabber Video interoperates with H323 videoconferencing systems used at JCU and other institutions as well as other Session Initiation Protocol (SIP) standard based systems.

Jabber Video installation packages for Windows are available in the App Catalog located on the PC desktop. Versions 4.7 and 4.8 are still supported by Windows but users are encouraged to upgrade to Jabber Video version 4.8.12

Mac users need to contact ITHelpdesk@jcu.edu.au to obtain the correct Jabber Video install version as it is OSX dependant.

Ease of use is one of Jabber Video’s features and it will work on a PC and a Mac provided it is fitted with a microphone, camera and speakers or a headset. Audio Visual and Videoconferencing Services provide Jabber Video training to make everyone proficient in its use. Contact us to make an appointment.

User guide for Windows

Cisco Jabber Video for TelePresence 4.8 User Guide for Windows


Watch a Jabber video tutorial.


Click on Jabber Video requirements to find out about internet connections, cameras, speakers and microphones.


Users will, when logging in to Jabber Video for the first time, be presented with a “Quick Setup” screen, providing an easy way to configure both the video and audio devices and actually see how they perform


To select and test the microphone, speakers and camera, follow the instructions on the image shown above. Once you are satisfied all devices function as per the requirements, click on Next which will bring up the screen shown below revealing potential problems.


Click the Finish button to end the setup process which in turn brings up the “Sign in” window.

Sign in to Jabber Video

Username: Your normal JCU user name
Password: Your normal JCU password

Jabber_4.3_Sign in.png

Click on the “Spanner/screwdriver” icon which will open a “Preferences” window.

Ensure the Internal server, External server and SIP Domain settings are exactly as shown below.


The server settings recently changed from tandbergkeeper.jcu.edu.au to internalvc.jcu.edu.au and from av-bordercontroller.jcu.edu.au to externalvc.jcu.edu.au.

If your server settings are still showing the former server names, please enter a Service Now incident or phone the IT Helpdesk Cairns 21777 or Townsville 15500.

How to make Jabber Video calls