Cisco Jabber Video for TelePresence, the high-end enterprise-wide desktop videoconferencing application, was made available to JCU staff and post graduate students in October 2011. Although not as powerful as an appliance based videoconferencing system, like the units used in centrally bookable videoconferencing venues at JCU, Jabber Video brings most of the functionality to an individual desktop or laptop.
Jabber Video is primarily intended for point to point communications and it has some serious advantages over proprietary systems (e.g. Skype and others), in that Jabber Video interoperates with H323 videoconferencing systems used at JCU and other institutions as well as other Session Initiation Protocol (SIP) standard based systems.
Jabber Video installation packages for Windows are available in the App Catalog located on the PC desktop. Versions 4.7 and 4.8 are still supported by Windows but users are encouraged to upgrade to Jabber Video version 4.8.12
Ease of use is one of Jabber Video’s features and it will work on a PC and a Mac provided it is fitted with a microphone, camera and speakers or a headset. Audio Visual and Videoconferencing Services provide Jabber Video training to make everyone proficient in its use. Contact us to make an appointment.
Click on Jabber Video requirements to find out about internet connections, cameras, speakers and microphones.
Users will, when logging in to Jabber Video for the first time, be presented with a “Quick Setup” screen, providing an easy way to configure both the video and audio devices and actually see how they perform
To select and test the microphone, speakers and camera, follow the instructions on the image shown above. Once you are satisfied all devices function as per the requirements, click on Next which will bring up the screen shown below revealing potential problems.
Click the Finish button to end the setup process which in turn brings up the “Sign in” window.
Username: Your normal JCU user name
Password: Your normal JCU password
Click on the “Spanner/screwdriver” icon which will open a “Preferences” window.
Ensure the Internal server, External server and SIP Domain settings are exactly as shown below.
The server settings recently changed from tandbergkeeper.jcu.edu.au to internalvc.jcu.edu.au and from av-bordercontroller.jcu.edu.au to externalvc.jcu.edu.au.
If your server settings are still showing the former server names, please enter a Service Now incident or phone the IT Helpdesk Cairns 21777 or Townsville 15500.