A pre-requisite for a content server recording in theatres fitted with the touch panel control, is that the touch panel must be set in videoconferencing mode and not the local presentation mode. Normally this is a task carried out remotely by VAVS.
If you can see the image depicted below on the projector screens behind, the system is set in videoconferencing mode:
If not, follow this short instruction:
Touch the Videoconference Tab (top right corner)