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Pexip Infinity Virtual Meeting Rooms

pexip jcu crew

The image shows the Pexip Inifinity picture layout during a conference - all participants are listed on the left hand side - a chat window is located below. The participant currently speaking appears in the larger window with the other participants shown along the bottom of the screen and yourself in a picture-in-picture (PIP) at the top right corner. The Videoconferencing and Audio Visual Services (VAVS) team at James Cook University (JCU) is shown at various locations connected to the Virtual Meeting Room (VMR) using various devices to connect such as desktop PC, laptop, Jabbervideo, browser and videoconference enabled rooms.


Click on the image above to go straight to the JCU VMR Portal (


Pexip Infinity is a scalable meeting platform which provides a Virtual Meeting Room (VMR) solution to management, staff and colleges at JCU.

There are several ways you can connect to VMR:

  • Smartphones and Tablets - download the Pexip Infinity App from iTunes App Store (iOS devices) or Google Play store (Android devices)
  • Computer and laptops Web RTC - Connect from a web browser Google Chrome (preferred) or Mozilla Firefox, by going to
  • Computers and laptops Desktop App - Download and install Pexip Infinity Connect JCU App from JCU App catalog .
    The Desktop App can also be downloaded from the Pexip website (how to check if you are running 32bit or 62bit Win version)
    Windows 32 bit version
    Windows 64 bit version
    Mac computers - Download installer (.dmg) from Pexip website
  • Videoconference enabled room systems - Connect from all standards-based endpoints (including those from Cisco, Polycom, Lifesize, Sony, Huawei, Radvision and other vendors that use H.323, SIP, H.263, H.264 SVC, RTV, VP8 and RDP).
  • Landline and mobilephone
  • Pexip Infinity is natively interoperable with Lync/Skype for Business (SfB) however inter-operation is currently restricted to inbound calls to JCU VMR from external (non-JCU domains) SfB.

Pexip Infinity enables all these technologies to connect in any combination and any configuration.
Please check out the connection/set up guides at the bottom of this page and the VMR Quick Reference Guide (.pdf) for more information and in preparation for your Virtual Meeting Room experience.

Specs & requirements


  • Connections from 64 kbps per participant (G.729, audio-only) up to 6 Mbps per participant (will vary depending on the deployment environment, video resolutions, etc.). Check your internet connection - ( and adjust the bandwidth setting in the WebRTC or Desktop Pexip App accordingly. Change the bandwidth by clicking on 'Settings' (WebRTC) or the cogwheel (Desktop App) and select the bandwidth from the drop dow menu.

Internet connections

While on a JCU campus, your Desktop PC, Mac or laptop are usually connected to the internet by a LAN cable or over WiFi  (Eduroam). Your smartphones would connect to the internet over the WiFi (Eduroam) or the mobile cell network (#g or 4G). When travelling and off campus you can use your smartphone to create a personal hotspot (WiFi) to which you can connect your laptop wirelessly, thereby gaining a reliable access to the internet if everything else fails.

Web browsers (Current at 20/11/2016)

  • Google Chrome (recommended) version 43 and later
  • Mozilla Firefox version 39 and later
  • Microsoft Internet Explorer version 10 and later (requires Flash Player 11 and later ActiveX® plug-in, and must not be in Compatibility View)
  • Apple Safari version 6 and later (Mac OS X only and requires Flash Player 11 and later plug-in)

Web cameras

  • The quality of the camera attached to the computer will have an effect on the quality of your video as seen by others in the Virtual Meeting Room - the better the camera, the better the quality. The number of processes/programs running on the computer will also have an effect on the video quality.

Desktop apps

  • Microsoft Windows 7 and later 
  • Mac OS X and later
  • Ubuntu Linux


  • Mobile Client for iOS
  • Mobile Client for Android

All specifications and requirements for Pexip Infinity can be found at the Pexip website

Virtual Meeting Room & List of issued VMR

A Virtual Meeting Room (VMR) is a personal meeting space or one which is shared by a group, that is always available for use. It can host any number of people from any type of device with participants sharing content.

Each Virtual Meeting Room has one or more aliases associated with it. Participants access the Virtual Meeting Room by dialing any one of its aliases - this will route them all to the same conference.

Participants can connect to Virtual Meeting Rooms from any video endpoint, from a web browser or by using one of Pexip's Infinity Connect clients (desktop app, smartphones and tablets).

See a list of issued VMRs.

Request a virtual meeting room (online form)

Check the list of issued VMRs so see if one is already available

There are four types of address formats for VMRs:

  1. Room based =
  2. Personal = (shorter aliases may be allowed)
  3. Role based =
  4. Activity, group or subject based =, etc.

Please fill out the online form to request a Pexip Infinity VMR

Secure access (PIN, lock, limit)

To avoid breach of secrecy a Virtual Meeting Rooms can be

PIN options

  • no pin = all participants have host privileges
  • host pin = only host has to enter PIN when joining conference, all other participants have only guest privileges
  • host and guest pin = all participants have to enter the PIN relevant to their “status”; host or guest
Click on the PIN-protected and locked links above for more information.

Connection/set up guides

Desktop computer


Smartphones and tablets

Browser (Google Chrome recommended)

  • WebRTC (Real Time Communication)

Download our Traveller's VMR Guide

Download our VMR How-to-connect Guide

Connect to a VMR by telephone (landline or mobile)

We can accommodate participants wishing to join a VMR by telephone (landline or mobile). Each VMR is set up with a VMR PhoneID, which the participant will be prompted for after dialling 47817000 (area code 07 when dialling from interstate; country code 61 and area code 7 when dialling from overseas;). Please contact us to obtain the VMR PhoneID.

Testing the Connection, camera & microphone/headset

Testing a Connection

The VMR service provides two ways of testing the connection, the camera and the microphone.

1. From the Desktop App, Google Chrome browser ( or smartphones connect to the alias test VMR, automatically dials the VAVS Loop back service which essentially returns your video and audio to the VMR. A successful test is indicated by you seeing and hearing yourself.

Camera issue

If your camera video stream is not being sent, the camera may be in use by another application on your device, or the bandwidth is insufficient to support the camera stream. The camera stream not being sent is indicated by the image shown below.

Microphone & Headset

We recommend a headset with microphone be used to eliminate the risk of audio feedback. When using an external microphone, ensure it is turned on and that it is not muted.

2. A test function is built into the back end of the VMR service - the alias is test.

Live test - 1, 2, 3... Result (see and hear yourself?) Check your settings

Hints and samples

eMail invitation to join VMR by web link
Invites can be sent in the form of a web link. Say for instance you wanted Bob Johnson to join VAVS in their VMR by WebRTC (web browser), you can send Bob Johnson this link in an email:

This will bring Bob Johnson straight into John Smith's VMR as a guest

eMail invitation to join Pexip desktop app VMR
For participants using the Pexip Desktop app, you can send them a link which gets them straight into the VMR You could change the clickable link to say meet.vavs@jcu and hyperlink it to The participant receiving the link will have to associate their Pexip Desktop App with this type of link for the automatic launch of Pexip desktop app to work.