Support for staff

Quit Smoking Support Options for JCU Staff

  • Smoke-free JCU Quit Program (see below)
  • Access online Quit Smoking Resources through the Quit HQ website
  • Counselling through JCU Psychology or Benestar (JCU's Employee Assistance Program)
  • Speak to your GP regarding other options including prescription medication
  • Discover additional coping strategies by learning to meditate (Townsville, Cairns - more information to come)

Smoke-free JCU QUIT Program for Staff

The Smoke-free JCU QUIT Program offers support to JCU staff who smoke and are interested in quitting. Those who join the program receive QUIT resources, regular support from the Quitline 13 QUIT (13 7848), and free Nicotine Replacement Therapy (NRT) products (patches, gum or lozenges) across a 12 week period.

Who can participate

To register for the Smoke-free JCU QUIT Program, participants must be a current smoker, and:

  • A Queensland based JCU employee (including casual and sessional staff), or
  • A partner, spouse or immediate family member of a JCU employee participating in the program.

How to register

To register, download and complete the Program Registration Form (PDF, 924 KB) and return it to Quitline by email to

Frequently asked questions

How will I receive my Nicotine Replacement Therapy (NRT) products (e.g. patches)?

After you’ve submitted a Program Registration Form (PDF, 924 KB), you’ll receive a call from Quitline within a week. During this call, a Quitline advisor will discuss the NRT products with you and have them sent to your postal address.

When will the Quitline call me?

Quitline will always call you during a time you nominate on your registration form. You will receive four calls over a 12 week period.

To make it easier for Quitline to get a hold of you, please nominate at least two different days you can receive a call.

Please note, Quitline will always call from a BLOCKED number.

What is the cost to participate in the program?

The program is provided free of charge.

Is the program available to partners, spouses or immediate family members of workers who are NOT participating?

No. Due to the popularity of this Smoke-free JCU QUIT Program, we are only able to offer participation to the partner, spouse or immediate family member of a staff member who is a current smoker and registered in the Smoke-free JCU QUIT Program.

Free, confidential quit smoking support is available for anyone by contacting Quitline on 13 QUIT (13 78 48).

What if I’m not ready to quit smoking right now?

The Smoke-free JCU QUIT Program is available anytime you think you would like to give quitting a try. If you’re not ready, but would like some information or have questions, Quitline (13 78 48) is available 7 days a week to provide assistance.

When you are ready for a quit attempt, you can join the program by submitting the Program Registration Form (PDF, 924 KB) and returning it to Quitline by email to

What if I start smoking again?

If you get into difficulty with your quit attempt while participating in the Smoke-free JCU QUIT Program, you can discuss this openly with your Quitline counsellor.

Quitting can be hard, so if you do lapse don’t let this lead you back to smoking regularly. Quitline counsellors are trained to help you at any stage of quitting, including if you lapse to smoking. If you are not successful on the Smoke-free JCU QUIT Program the first time, you can register twice in a 12 month period.

Is participation in the program confidential?

Yes, Quitline counsellors maintain the highest level of confidentiality.

Your personal details will not be disclosed to any party. Any reporting about the Smoke-free JCU QUIT Program only uses numbers and de-identified data. JCU also has a responsibility to maintain your privacy in the workplace.

How can Quitline help me?

Once you have registered, a Quitline counsellor will call you at your nominated time to discuss your smoking and help you to develop a quit plan.

Counsellors can help with setting a quit date, determining habits and routines around smoking, providing tips for managing cravings and advise on products to help with quitting. They will send you Quit resources, answer any questions you have, and support you through your quit attempt at regular intervals.

What is Quitline?

The Quitline service is a state-wide confidential telephone service dedicated to helping people who want to quit smoking. The service has been helping smokers for many years. Quitline counsellors focus on the reasons why people smoke, not why they shouldn't, so you won’t be given a 'health lecture'.

What support is available to me if I don’t want to join the program?

Free, confidential quit smoking support is available for anyone from Quitline by phoning 13 QUIT (13 78 48).

Counsellors can discuss quit options and help each individual to develop a plan that suits them. They can also send helpful information to read.

Nicotine Replacement Therapy (NRT), like patches, gum and lozenges, are readily available over the counter at pharmacies and a range of other retail outlets, such as supermarkets. NRT patches and other non-NRT medications listed on the Pharmaceutical Benefits Scheme can also be accessed at a subsidised rate by obtaining a prescription from your GP. It may be helpful to talk with a pharmacist or your GP about the most suitable method(s) for you.

For further information visit the Quit HQ website.