Right to Information and Privacy

James Cook University takes its obligations under the Queensland Right to Information Act 2009 (RTI Act) and the Queensland Information Privacy Act 2009 (IP Act) seriously.

The RTI Act provides the public with a legally enforceable right to seek access to information and documents containing non-personal information held by the University unless access would, on balance, be contrary to the public interest.

The IP Act provides individuals with a legally enforceable right of access to, and amendment of, their own personal information held by the University, unless this would, on balance, be contrary to the public interest.

JCU has a developed a number of resources in relation to these Acts, the links below will take you to the relevant pages:

Right to Information page

Information Privacy Page

Privacy Statement and Collection Notice

James Cook University is committed to protecting your privacy and complying with legislation governing the handling of personal information. Personal information collected through electronic traffic will be used only for the University’s educational, research and administrative processes, unless:

  • you consent to release of the information for other purposes; or

  • discovery is required by Freedom of Information or similar legislation.

For administrative reporting purposes, the University collates specific statistical information from electronic traffic.

The University’s web proxy servers log client usage and record the following information in relation to internal clients for statistics and cost recovery:

  • the loginID and IP address for the requesting client;

  • the date, time and duration of requests to the sites;

  • the URLs of sites visited by the client when browsing off campus;

  • the URLs and sizes of pages and documents downloaded.

The University’s web servers log client usage and record the following information in relation to external visitors for statistics and cost recovery:

  • the IP address of the requesting client;

  • the date and time of the visit;

  • the page/s accessed;

  • the status and size of the access;

  • the loginID for pages where authentication is required to access restricted information;

  • the browser, version and operating system of the requesting client.

The University’s mail servers log client usage and record the following information for statistics and cost recovery:

  • the sender and receiver addresses;

  • the size of the message received and the delay time to deliver.

The University’s phone systems log the following information regarding off-campus outgoing calls for statistics and cost recovery:

  • the client's phone number;

  • the call duration and dialed number;

  • the date and the time of the call.

James Cook University takes every precaution to protect your data from loss, misuse, unauthorised access or disclosure, alteration, or destruction. However, you should note there are inherent risks associated with transmission of information via the Internet. Therefore you should make your own assessment of the potential risks to the security of your information when making a decision as to whether or not to transmit information to James Cook University by electronic means.

If you believe James Cook University has not adhered to these principles, please notify us in writing, addressed to: The Privacy Contact Officer, James Cook University, Townsville QLD 4811.