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Mental Health and Wellness
https://www.jcu.edu.au/safety-and-wellbeing/mental-health-and-wellnessThe University is committed to enhancing student access, participation and success in higher education and embracing the diversity of the communities we serve. We acknowledge our responsibility to support mental health and wellness as part of our core business. The JCU Mental Health and Wellness Strategy (2022-2026) has been designed in collaboration with students, staff and stakeholders
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Student Support
https://www.jcu.edu.au/students/supportUniversity study can be challenging. We understand that our students need support to reach their potential – whether it's academic support or personal support.
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IT Help Desk
https://www.jcu.edu.au/information-and-communications-technology/help-and-support/it-help-deskOur friendly IT Help Desk team are here to help you with all your IT questions and support needs and can be reached Monday through Friday, from 8am to 6pm AEST (closed weekends and Public Holidays). There are four ways that you can get in touch with us, so choose the method that suits you best.
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System Status
https://www.jcu.edu.au/information-and-communications-technology/stay-informed/service-statusIT Service Status page listing on-campus & cloud-based JCU systems & services planned maintenance, outages & issues.
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Student profile data
https://www.jcu.edu.au/student-profilesStudents from all across Australia, and the world study at JCU. The student profile data provides a snapshot of students who commenced their study in the previous year, across a range of undergraduate courses.
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Mental Health
www.jcu.edu.au/student-equity-and-wellbeing/wellbeing/mental-healthAssess how well you are balancing your wellbeing and mental health using these simple tools and resources.
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Support Services - Safety and Wellbeing
www.jcu.edu.au/safety-and-wellbeing/support-servicesServices available on-campus and in the community to provide information and support if you are managing any behaviour or incidents that could impact on your he
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Where can I find policies and procedures?
jcu.custhelp.com/app/answers/detail/a_id/1238/~/where-can-i-find-policies-and-procedures%3FAskUs - Current Students: Current Students. Have a question? Find your answers 24/7 on AskUs. ... Where can I find policies and procedures? JCU has a range of policies and procedures that can be viewed here..
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Am I able to appeal an academic decision?
jcu.custhelp.com/app/answers/detail/a_id/1571/~/am-i-able-to-appeal-an-academic-decision%3FAskUs - Current Students: Current Students. Have a question? Find your answers 24/7 on AskUs. ... Am I able to appeal an academic decision? Am I able to appeal a complaint decision?
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I'm confused which policy outlines the process for lodging my…
jcu.custhelp.com/app/answers/detail/a_id/1556/~/im-confused-which-policy-outlines-the-process-for-lodging-my-complaint.-whoI'm confused which policy outlines the process for lodging my complaint. ... Who can I talk to? The Student Complaints Team can help advise you on the appropriate policy for your circumstance.
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Where can I find Higher Degree by Research policies?
jcu.custhelp.com/app/answers/detail/a_id/855/~/where-can-i-find-higher-degree-by-research-policies%3FAskUs - Current Students: Current Students. Have a question? Find your answers 24/7 on AskUs. ... Where can I find Higher Degree by Research policies? Higher Degree by Research policies are outlined on our Policies and Procedures website.
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How do I find a chaplain on campus?
jcu.custhelp.com/app/answers/detail/a_id/334/~/how-do-i-find-a-chaplain-on-campus%3FAskUs - Current Students: Current Students. Have a question? Find your answers 24/7 on AskUs. ... JCUB students can go to their student services website or contact enquire@jcub.edu.au.
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I have lodged a formal complaint. How will I be notified of the…
jcu.custhelp.com/app/answers/detail/a_id/53/~/i-have-lodged-a-formal-complaint.-how-will-i-be-notified-of-the-outcome%3FAskUs - Current Students: Current Students. Have a question? Find your answers 24/7 on AskUs. ... I have lodged a formal complaint. How will I be notified of the outcome?
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Do I need to pay the SSA Fee?
jcu.custhelp.com/app/answers/detail/a_id/359/~/do-i-need-to-pay-the-ssa-fee%3FStudents whose home campus is Singapore and who are undertaking Intercampus Mobility on an Australian campus in accordance with the Outbound Mobility Procedure;. ... Other student(s) as determined in clause 5 of theWas this answer helpful?
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What is the role of my supervisor?
jcu.custhelp.com/app/answers/detail/a_id/856/~/what-is-the-role-of-my-supervisor%3FAskUs - Current Students: Current Students. Have a question? Find your answers 24/7 on AskUs. ... For more information, on expectations, please read our Research Higher Degree Student Charter Policy and Procedure.