Help and Support

ICT Services Help and Support

Account and Password Information
Accounts and passwords
Stay safe online, test or change your password, keep your account secure and access IT Services (eStudent, LearnJCU) using your JCU account.
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BYOD Information
Bring your own device
Guides for setting up and using WiFi, email and Microsoft Office 365 on BYOD personal laptops, tablets and mobiles.
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Computer Lab Information
Computer labs
Looking for a Computer Lab (GATCF) on Townsville or Cairns campus, find lab locations, 24hr labs, opening hours, software, help and support.
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Printing on Campus
Connect to CopyPrint on campus for online printing, scanning and copying. View costs, add money, check the balance of your account.
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Email and Office 365 Information
Email and O365
Login to staff or student email with Outlook or, change your email password or download Microsoft Office 365 (O365) for free.
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Get Help
IT Help Desk
Request software, report a fault or get help with your computer, tablet or phone by contacting IT services via the IT HelpDesk.
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Mobiles and telephony
Need to request an Avaya desk phone or setup WiFi, email or check the data on your mobile iPhone, we’ve got you covered.
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Secure IT
Secure IT
Protect your computer from viruses by installing anti-virus software, download your FREE copy of JCU’s antivirus software SOPHOS.
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Software suppliers
JCU offers great software free or at low cost to current staff and students. Find out how to access Office, SPSS, Sophos, Adobe CC, etc.
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Video Conferencing and Audiovisual Services
Videoconferencing and audiovisual
Connect a video conference from your desktop or present across campuses, using Pexip, Jabber or JCU Video Conferencing and AV Services.
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Set up Eduroam wireless network on laptops and mobiles using your JCU login and password for free WiFi access on any Eduroam campus.
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Working Frrom Home
Work from home
Set up a remote access (RDP), VPN, access shared folders, download Office 365, at JCU we make it easy to work off campus, at home or from remote locations.
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