Accounts and passwords
Stay safe online, test or change your password, keep your account secure and access IT Services (eStudent, LearnJCU) using your JCU account.
Bring your own device
Guides for setting up and using WiFi, email and Microsoft Office 365 on BYOD personal laptops, tablets and mobiles.
Looking for a Computer Lab (GATCF) on Townsville or Cairns campus, find lab locations, 24hr labs, opening hours, software, help and support.
Connect to CopyPrint on campus for online printing, scanning and copying. View costs, add money, check the balance of your account.
Set up Eduroam wireless network on laptops and mobiles using your JCU login and password for free WiFi access on any Eduroam campus.
Email and O365
Login to staff or student email with Outlook or my.jcu.edu.au, change your email password or download Microsoft Office 365 (O365) for free.
IT Help Desk
Request software, report a fault after hours or get help with your computer, tablet or phone by contacting IT services via the IT HelpDesk.
Take teamwork to the next level with technology-based Collaboration services: streamline work tasks, start a chat, create an information repository, work together on files, share folders and work more efficiently with your team.
Mobiles and telephony
Need to request an Avaya desk phone or setup WiFi, email or check the data on your mobile iPhone, we’ve got you covered.
Protect your computer from viruses by installing anti-virus software, download your FREE copy of JCU’s antivirus software SOPHOS.
JCU offers great software free or at low cost to current staff and students. Find out how to access Office, SPSS, Sophos, Adobe CC, etc.
Videoconferencing and audiovisual
Connect a video conference from your desktop or present across campuses, using Zoom, Skype for Business or JCU Video Conferencing and AV Services.
Work from home
Set up a remote access (RDP), VPN, access shared folders, download Office 365, at JCU we make it easy to work off campus, at home or from remote locations.