Help and Support

ICT Services Help and Support

Get Help
IT Help Desk
Request software, report a fault or get help with your computer, tablet or phone by contacting IT services via the IT HelpDesk.
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Email and Office 365 Information
Email and O365
Login to staff or student email with Outlook or my.jcu.edu.au, change your email password or download Microsoft Office 365 (O365) for free.
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Account and Password Information
Accounts and Passwords
Stay safe online, test or change your password, keep your account secure and access IT Services (eStudent, LearnJCU) using your JCU account.
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WiFi
Wireless
Set up Eduroam wireless network on laptops and mobiles using your JCU login and password for free WiFi access on any Eduroam campus.
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Working Frrom Home
Work from Home
Set up a remote access (RDP), VPN, access shared folders, download Office 365, at JCU we make it easy to work off campus, at home or from remote locations.
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Printing on Campus
CopyPrint
Connect to CopyPrint on campus for online printing, scanning and copying. View costs, add money, check the balance of your account.
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BYOD Information
BYO Laptop Phone or Tablet
Guides for setting up and using WiFi, email and Microsoft Office 365 on BYOD personal laptops, tablets and mobiles.
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Computer Lab Information
Computer Labs (GATCF)
Looking for a Computer Lab (GATCF) on Townsville or Cairns campus, find lab locations, 24hr labs, opening hours, software, help and support.
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Phones
Mobiles and Telephony
Need to request an Avaya desk phone or setup WiFi, email or check the data on your mobile iPhone, we’ve got you covered.
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Video Conferencing and Audiovisual Services
Videoconferencing and Audiovisual Services
Connect a video conference from your desktop or present across campuses, using Pexip, Jabber or JCU Video Conferencing and AV Services.
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Secure IT
Secure IT
Protect your computer from viruses by installing anti-virus software, download your FREE copy of JCU’s antivirus software SOPHOS.
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