IT Services Help and Support Eduroam WiFi

Eduroam Wireless

Eduroam is the worldwide education roaming service available to JCU staff and students providing free WiFi access on any Eduroam connected campus.  You can securely connect to any Eduroam wireless network on laptops and mobile devices using your JCU login and password.

Eduroam allows sharing of wireless access enabling inter-institutional roaming between participating institutions.  Being part of Eduroam allows staff, students and guests to visit a participating institution and connect to the internet the same way you do on campus without having to request a guest account.

Access to Eduroam is free. There are no account fees, no connection fees and no access fees.

JCU provides wireless connectivity to its Students, Staff and visiting academics from other supported institutions through Eduroam. It has never been easier to stay connected across all areas of our campuses and remote sites with your laptop or other portable device.  More info and Quick start details.

For instructions on how to configure your computer for the Eduroam Wireless Network choose your Operating System from the list below:

Windows | Apple OSX | Mobile Devices

Note: Due to the number of different possible configurations and limitations on certain operating systems we do not support connecting for Linux or PDA's to the eduroam wireless network. It may be that you are able to connect, but we will not be providing any support for these types of devices.

The use of Eduroam is governed by the Australian Eduroam Policy and the James Cook University Conditions for Use of University Computing and Communication Facilities Policy.

For visitors to JCU the Acceptable Use Policy of your home institution applies.

Authentication information is recorded by JCU and your home organisation in case of network abuse and for statistical purposes.

All JCU accounts are Eduroam enabled. When visiting other Eduroam enabled institutions JCU staff and students should use their current Eduroam login credentials:

Staff eg firstname.lastname@jcu.edu.au and current account password
Student eg firstname.lastname@my.jcu.edu.au and current account password

There is no need to use a VPN connection unless you need access to a specific service at JCU.

Visitors to JCU from other participating Eduroam institutions should use the login settings and credentials provided by their home institutions. We suggest that users configure and test their devices on their home institutions Eduroam network prior to visiting JCU.

If you are visiting JCU from a participating Eduroam institution, please contact IT support at your home institution for additional assistance.

You can use Eduroam at over 500 sites worldwide throughout 59 countries and territories.

This list of participating institutions will give you an indication of which Australian Institutions provide support for Eduroam along with links to their local support pages.

If you are situated at one of the following locations then you will be able to connect to the JCU Network via a wireless connection.

Location

SSID

Authentication

Network Access

Townsville Douglas Campus

eduroam

 Uni Credentials JCU Network
Townsville City Campus eduroam Uni Credentials JCU Network

Townsville Mater Hospital

eduroam

 Uni Credentials JCU Network

Townsville General Hospital

eduroam

 Uni Credentials QH Network
Townsville Airport eduroam Uni Credentials Queensland Airports Limited
(QAL) network

Cairns Smithfield Campus

eduroam

 Uni Credentials JCU Network
Cairns City Campus eduroam Uni Credentials JCU Network
Cairns Base Hospital eduroam Uni Credentials JCU Network

Atherton – Kelly Street

eduroam

 Uni Credentials JCU Network

Atherton – White House

eduroam

 Uni Credentials JCU Network
Daintree Rain Forest Observatory walkabout Open JCU Network

Fletcherview Research Station

walkabout

 Open JCU Network
Generalist Medical Training Sites (GMT) eduroam eduroam JCU Network
Gold Coast Airport eduroam eduroam Queensland Airports Limited
(QAL) network
Thursday Island AITHM

eduroam Uni Credentials JCU Network

Malanda Vet School

eduroam

 Uni Credentials JCU Network

Mackay Base Hospital

eduroam

 Uni Credentials JCU Network
Mackay Mater Hospital eduroam Uni Credentials JCU Network
MICRRH Isa Main Office eduroam Uni Credentials QH Network
MICRRH Cloncurry Office eduroam Uni Credentials JCU Network
MICRRH Long Reach Office eduroam Uni Credentials QH Network
MICRRH Weipa Office eduroam Uni Credentials QH Network
MICRRH Accommodations eduroam Uni Credentials Mixed Network

Orpheus Island Research Station

walkabout

 Open JCU Network
Thursday Island AITHM eduroam Uni Credentials JCU Network

To access a JCU network file share or establish a remote connection to a computer on campus from other locations will require you to use the JCU Virtual Private Network (VPN); see Making a VPN connection to JCU.

Eduroam is down and I need to access a JCU file share?

  • If you are at one of the locations listed above and the Eduroam SSID is currently not available and you wish to access file shares or an on campus computer then a VPN connection will be required. See Making a VPN connection to JCU for instructions.

You can find a variety of guides with information on connecting to wireless on the JCU Wireless website. If you still require assistance with connecting to wireless on campus after following the setup guides then contact the IT Help Desk who will be able to provide you with further support.