Eduroam is the worldwide education roaming service available to JCU staff and students providing free WiFi access on any Eduroam connected campus. You can securely connect to any Eduroam wireless network on laptops and mobile devices using your JCU login and password.
Eduroam allows sharing of wireless access enabling inter-institutional roaming between participating institutions. Being part of Eduroam allows staff, students and guests to visit a participating institution and connect to the internet the same way you do on campus without having to request a guest account.
Access to Eduroam is free. There are no account fees, no connection fees and no access fees.
JCU provides wireless connectivity to its Students, Staff and visiting academics from other supported institutions through Eduroam. It has never been easier to stay connected across all areas of our campuses and remote sites with your laptop or other portable device. More info and Quick start details.
For instructions on how to configure your computer for the Eduroam Wireless Network choose your Operating System from the list below:
Note: Due to the number of different possible configurations and limitations on certain operating systems we do not support connecting for Linux or PDA's to the eduroam wireless network. It may be that you are able to connect, but we will not be providing any support for these types of devices.
For visitors to JCU the Acceptable Use Policy of your home institution applies.
Authentication information is recorded by JCU and your home organisation in case of network abuse and for statistical purposes.
All JCU accounts are Eduroam enabled. When visiting other Eduroam enabled institutions JCU staff and students should use their current Eduroam login credentials:
Staff eg firstname.lastname@example.org and current account password Student eg email@example.com and current account password
There is no need to use a VPN connection unless you need access to a specific service at JCU.
Visitors to JCU from other participating Eduroam institutions should use the login settings and credentials provided by their home institutions. We suggest that users configure and test their devices on their home institutions Eduroam network prior to visiting JCU.
If you are visiting JCU from a participating Eduroam institution, please contact IT support at your home institution for additional assistance.
Eduroam is down and I need to access a JCU file share?
If you are at one of the locations listed above and the Eduroam SSID is currently not available and you wish to access file shares or an on campus computer then a VPN connection will be required. See Making a VPN connection to JCU for instructions.
You can find a variety of guides with information on connecting to wireless on the JCU Wireless website. If you still require assistance with connecting to wireless on campus after following the setup guides then contact the IT Help Desk who will be able to provide you with further support.