IT Services Help and Support Email and O365

O365: Email, One Drive and Office

Office 365 (O365) is the online suite of Microsoft software available to current James Cook University (JCU) staff and students. From O365, staff and students can access JCU Email, OneDrive, Office applications, and more.
Check back frequently, we will be releasing new guides for JCU as new software becomes available in O365.

Email

Student Email @ JCU is accessed via Outlook Web App for Students,
- Login using firstname.lastname@my.jcu.edu.au and your normal JCU password.
Staff Email @ JCU is accessed via Outlook Web App for Staff
- Login using firstname.lastname@jcu.edu.au and your normal JCU password.
Guidelines and Policies
Email Setup for Mobiles: iOS and Android
Focussed Inbox for Outlook, available on Mac /Win or iOS / Android

Installing O365 Apps

Installing O365 is simple, either:

Login to portal.office.com on your personal computer (Win or Mac) and login with your JCU email address and password, click Install Office and select required Office 365 Apps from the drop-down menu or
Install Office for Mobiles on your phone (iOS or Android).

Please note: JCU staff should only install Office on their JCU owned computers via the App Catalogue/Software Center.

Teams

Microsoft Teams (available to JCU Staff by request) is cloud-based collaboration tool that is part of Office 365, it brings together people, documents, conversations, content and tools to make team work easier.

Teams features include:

co-authoring
messaging
audio and video calling
meetings
calendars
file sharing and
team storage.

JCU units of all sizes can use Teams to easily collaborate and achieve their goals using familiar Office applications eg: Word, Excel and OneNote. If you are a Team Owner there are a few extra things you need to know, make sure you have read the Team Owners information before requesting a Microsoft Team.

OneDrive for Business

Microsoft OneDrive for Business is a part of Office 365 (O365) and is your private professional document library. OneDrive for Business is available on Mac, PC, iOS and Android devices.

JCU staff and students are provided with 5TB of storage space on OneDrive for Business for the duration of their studies/employment.

OneNote

Microsoft OneNote is a digital note pad allowing the capture of notes, drawings, pictures, meeting minutes, task lists etc. OneNote is part of Office 365 (O365) and is your primary note-taking app while working or studying at JCU. OneNote uses Microsoft Office 365 to store your notebooks in the cloud and is available on Mac, PC, iOS and Android devices.

JCU staff and students are provided with OneNote for the duration of their studies/employment.

Yammer

Looking for a place your Team can have a quick chat online, share files for comment or highlight great work practices, Yammer might be just what you are looking for! Find out more about using Yammer or review the responsibilities of a Yammer Owner.

Forms

Need to create a professional-looking form to send out to JCU staff? Then this quick guide to Microsoft Forms will give you the basic information you need.

Office Lens

Use Office Lens to save a document or photo to PDF, capture images from whiteboards and written notes, available as part of the Microsoft Office app for iPhones or Android. Office Lens is available via the Office App on iOS and Android.