COVID-19 Advice for the JCU Community - Last updated: 27 January 2022, 10am (AEST)

IT Services Help and Support Accounts and passwords

Accounts and Passwords

Information & Communications Technology (ICT) is essential for teaching, learning & research at JCU. As a student or staff member at JCU, you have access to a Computer Account. Your account provides access to facilities, systems and resources, to support your learning, teaching and research while at JCU.


Forgotten or misplaced your computer account details/password or concerned your account has been compromised, then email the IT Help Desk.


  • Passwords - change your JCU computer account password online