IT Services Help and Support Collaboration Tools

Collaboration Tools

Take your teamwork to the next level with technology-based communication and collaboration tools at JCU.  Streamline your work tasks, start a group chat, launch a site on the staff intranet, create an information repository, co-author files, share folders and work more collaboratively with your team.  It's a new way to work and IT is here to help.

For more information about Collaborative Tools at JCU, these quick guides are a great place to start.

  • Microsoft Teams (Available by request)
    A one-point-of-access collaboration space, bringing together
    people, documents, conversations, content and tools to make team collaboration easier.
  • Viva Engage (O365)
    A corporate social networking platform, useful for sharing ideas.
  • OneDrive for Business (O365)
    Use OneDrive as your personal cloud storage, similar to having a personal filing cabinet in the cloud that you can selectively share with others. It contrasts this with SharePoint, which is intended for team collaboration and shared content.
  • OneNote (O365)
    A digital notebook allowing the capture of notes, drawings, pictures, meeting minutes, task lists etc.
  • Microsoft Whiteboard (available)Microsoft Whiteboard is a digital canvas where you create and share digital whiteboards as an individual or part of a collaborative team.
  • SharePoint Communication Sites (Available by request)
    A corporate intranet space that allows you to create and share content in a visually appealing format, for viewing by other JCU staff.  Designed to broadcast information to groups, whole units or to an entire organization, Communication sites are fantastic tools for presentations, news, reports, staff events, and internal communications.
  • Zoom (Available)
    Video conferencing tool.

Learn More: LinkedIn Learning has additional training resources.

What does your team hope to achieve or improve by using collaboration tools and what benefits would you like to see?

If you need help deciding which tool is right for your team, refer to the Collaboration Tools Feature List. Each collaboration tool has different features with different business benefits.  Choose the tool that is right for you.

Collaboration Tools Features Matrix.

You may also find the Collaboration Tools user scenarios a useful comparison for reference.  Please discuss the options available with IT Services and Support staff if you have any questions.

To apply for a collaboration space at JCU:

  1. Familiarise yourself with the available communication and collaboration tools.
  2. Log a job in the Service Portal (ServiceNow) via the Communication or Collaboration Tool Request form.
  3. An IT Service Delivery team member will contact you to discuss your business requirements and assess the appropriate tool/s to help you achieve the best outcome.

JCU has run successful Collaboration tools pilot programs with several Business areas.  View the JCU user experience stories to see how these tools might help your team.

The Information and Space Planning unit (ISP) has tested Microsoft Teams and provided feedback about their experience.
Read.

Please log a job via JCU ServiceNow and one of our friendly IT Services and Support Staff can provide further assistance.