Collaboration Tools

Take your teamwork to the next level with technology-based Collaboration tools at JCU.  Streamline your work tasks, start a group chat, create an information repository, co-author files, share folders and work more collaboratively with your team.  It's a new way to work and ICT is here to help.

What Collaboration Tools are Available?

ICT has a suite of tools for JCU staff, available via JCU's current O365 suite, downloadable via the Software Center or via ServiceNow request.


Microsoft Teams (available by request)
A one-point-of-access collaboration space, bringing together people, documents, conversations, content and tools to make team collaboration easier.


Yammer (available now on O365)
Corporate social networking platform, useful for sharing ideas.


OneDrive for Business (available now on O365)
An individual storage space to store, share and sync your work in one place.


OneNote (available now on O365) 
A digital notebook allowing the capture of notes, drawings, pictures, meeting minutes, task lists etc.


Confluence  (available by request) 
A corporate wiki space that allows you to store and share documentation with strong search capability.


Zoom (available)
A video conferencing tool.


Skype for Business (available)
An instant messaging/chat and presence tool with calling and sharing of screen capability.

User Guides

For more information about Collaborative Tools at JCU, these quick guides are a great place to start.

If you need more information LinkedIn Learning has additional training resources available.

What Tool is Suitable?

What does your team hope to achieve or improve by using collaboration tools and what benefits would you like to see?

If you need help deciding which tool is right for your team refer to the Collaboration Tools Feature Matrix. Each collaboration tool has different features with different business benefits.  Choose the tool that is right for you.

Collaboration Tools Features Matrix

The JCU Collaboration Tools and Scenarios may also help to explain in what situation each tool may be appropriate.

JCU Collaboration and Storage Tools Information

Please discuss the options available with ICT Services and Support staff if you have any questions.

How To Request a Collaboration Space

To apply for a collaboration space at JCU:

  1. Log a job via JCU ServiceNow to request a Collaboration Space.
  2. Familiarise yourself with the available tools in the Collaboration Tools Feature Matrix.
  3. An IT Service Delivery team member will contact you to discuss your business requirements and assess the appropriate tool/s to help you achieve the best outcome.

JCU Staff User Experience

JCU has run successful Collaboration tools pilot programs with several Business areas.  View the JCU user experience stories to see how these tools might help your team.Play IST User Experience Story Video

The Information and Space Planning unit (ISP) has tested Microsoft Teams and provided feedback about their experience.
Read or View Feedback from ISP.

Need Help?

Please log a job via JCU ServiceNow and one of our friendly ICT Services and Support Staff can provide further assistance.