
IT Services Help and Support Work from home
Work from Home
- Courses
- Future Students
- Current Students
- Research and Teaching
- Partners and Community
- About JCU
- Celebrating 50 Years
- Anton Breinl Research Centre
- Agriculture Technology and Adoption Centre
- Living on Campus
- Advanced Prawn Breeding Research Hub
- Advanced Analytical Centre
- Applying to JCU
- Alumni
- AMHHEC
- Australian/NZ Students
- Australian Lions Stinger Research
- Boating and Diving
- Australian Tropical Herbarium
- ATSIP
- Careers at JCU
- Association of Australian University Secretaries
- Careers and Employability
- Australian Quantum & Classical Transport Physics Group
- CITBA
- Centre for Tropical Bioinformatics and Molecular Biology
- Chancellery
- CMT
- CASE
- College of Business, Law and Governance
- College of Healthcare Sciences
- College of Medicine and Dentistry
- College of Science and Engineering
- CPHMVS
- COVID-19 Advice
- CSTFA
- Centre for Disaster Solutions
- Daintree Rainforest Observatory
- Diploma of Higher Education
- Discover Nature at JCU
- Division of Research and Innovation
- Division of Tropical Environments and Societies
- Division of Tropical Health and Medicine
- Staff Intranet
- Economic Geology Research Centre
- Elite Athletes
- Estate
- Fletcherview
- Foundation for Australian Literary Studies
- Gender Equity Action and Research
- GetReady4Uni
- Give to JCU
- Graduate Research School
- Graduation
- JCU Ideas Lab
- Indigenous Education and Research Centre
- Indigenous Legal Needs Project
-
IT Services
- Student IT Essentials
- Staff IT Essentials
- Help and Support
- Stay Informed
-
Secure IT
- Choosing a strong Password
- Cybersecurity
- Data Protection
- Device Security
- Email Safety
- Online Security at Home
- Web Safety
- Malware and Virus Protection
- Keep a clean device
- Protect myself from phishing
- Recover a hacked or compromised account
- Protect your digital reputation
- Report a cybersecurity incident
- Password Manager
- IT Service Catalog
- About
- Information for Agents
- International Students
- JCU College
- JCU Contact Information
- JCU Eduquarium
- JCU Global Experience
- JCU Motorsports
- JCU Prizes
- JCU Sport
- Language and Culture Research Centre
- LTSE
- LearnJCU
- Library
- MACRO New
- MARF
- Marine Geophysics Laboratory
- New Students
- Off-Campus Students
- Office of the Provost
- Office of the Vice Chancellor and President
- Open Day
- Orpheus
- Outstanding Alumni Awards
- Parents and Partners
- Pathways to University
- Planning and Performance
- Planning for your future
- Placements
- Policy
- PAHL
- Publications
- Professional Experience Placement
- Queensland Research Centre for Peripheral Vascular Disease
- Rapid Assessment Unit
- Researcher Development Portal
- JCU Connect
- Safety and Wellbeing
- Scholarships @ JCU
- Staff
- Student Equity and Wellbeing
- TESS
- TREAD
- TropEco
- Tropical Queensland Maths Hub
- TUDLab
- Unicare Centre and Unicampus Kids
- UAV
- VAVS Home
- Work Health and Safety
- WHOCC for Vector-borne & NTDs
- Media
- Copyright and Terms of Use
- Australian Institute of Tropical Health & Medicine
If you have a computer or mobile device (eg: iPad or Android Tablet) you can work from home accessing JCU files, software and services that you use at work, including email, LearnJCU, My HR Online and eStudent. The following guides provide a walkthrough to get you connected when working from home.
There are specific instructions for Staff working from home during COVID-19.
If you have needs other than the services mentioned above please contact the ITHelpdesk via email ITHelpdesk@jcu.edu.au or self-service portal.
You’ll need:
- Internet access. Don’t forget you can also tether (join) the internet using your Apple or Android 3G/4G service.
- Virus protection installed on your home computer. If you don’t, you can download and install Sophos Home.
- Up to date Windows or Apple security patches installed.
- If you need access documents on Corp File Shares (the file shares mapped on your work JCU computer) you must install and configure the FortiNet Client on your device, then set up a VPN connection on your:
- Computer (Windows or Apple)
- Mobile device (iPad or Android)
Once you complete the actions above, you can:
- Access your work file shares on a PC or Mac
- Access web-based applications such as HROnline, StaffOnline etc.
Note it is important when you stop using your home (personal computer or mobile device) for work purposes that you disconnect from the VPN connections.
You can also remotely control a computer from home or while travelling using Remote Desktop. This allows you to use the data, applications, and network resources that are on your office computer, without being in your office.
Under the Terms and Conditions of JCU software Agreements, the installation of certain software products on a personally owned Staff computer is permitted. The software must be used for JCU purposes only and a list of available software is below, Singapore Staff please consult the eligibility page.
- Adobe Creative Cloud more information available on the IT Comms Hub
- LinkedIn Learning
- Microsoft O365 (Office 365)
- Prism
- NVivo
- SPSS
Please read individual licensing agreements above, as some software is restricted to particular staff groups or locations.
Other resources are cloud-based and can be accessed as long as you have an internet connection, these include:
- Email, contacts, calendar and tasks
- Office Online (Word, Excel, PowerPoint)
- OneDrive for Business sync your files to or from the cloud
- Microsoft Teams
- Yammer
- Zoom
- Other O365 applications
- JCU Web sites requiring authentication
- Library online resources
- Digitally signing Adobe PDFs
You can find out more information on the IT Web Site about how to access these resources on iPads or Android tablets or phones.
If you have needs other than the services mentioned above please contact the ITHelpdesk via email ITHelpdesk@jcu.edu.au or self-service portal.