IT Services Help and Support PaperCut

PaperCut

PaperCut is the Printing, Scanning and Copying service located on the Townsville and Cairns campuses. This service often requires your JCU card to use devices, so make sure you are carrying your ID card at all times. For information regarding acquiring a card, or misplaced cards, visit Student Cards.

Please Note:  From 13th December 2022 JCU will move student printing to Papercut, an improved Printing Management solution.

Using JCU Printers

When connected to the JCU network you can connect to JCU printers from your personal laptop (Windows or MacOS), as well as from your mobile phone or tablet (iPhone or iPad and Android devices) using the app.

For instructions on using JCU Print Devices see the Device User Guide and refer to the JCU Wireless Guide for help connecting your personal laptop.

PaperCut costs are spread across a variety of paper sizes and colour options outlined in the Printing Cost guide.

  • Please Note:
  • *New tools to view your printing activity have been built by the TSD teams for the Papercut solution being released for student use 13th December.

You can see your current balance on StudentsOnline, and you can add money to your account using the JCU Printing Account tool or at the paystations on campus.

PaperCut paystations are located in Townsville InfoCommons D018-001, and Cairns B1 Foyer. If you need assistance please see the library services desk.

No Refunds will be given for unused printing credit, even at the end of your study. Each student is responsible for ensuring they only pay funds into their account which they reasonably expect to use during the course of their studies at JCU.

If you experience a problem during printing (paper jam, printer runs out of toner etc.), please phone the 1880 phone number listed on or near the printer, this will connect you to Xerox who can assist with your issue.

If you experience a problem adding funds to your account (via paystations or EFTPOS), please submit a General IT Enquiry with details of how you paid, what the error was and receipts or evidence of payment.

The IT Services Knowledgebase has more information on Printing on Campus, Costs and Payments, or viewing your personal account balance.

PaperCut devices for Students are located across JCU’s Townsville and Cairns Campuses. Multi-Function devices with abilities to Print Scan and Copy can be found in the following locations.