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Policy Maximum Time to Complete Procedure
Maximum Time to Complete Procedure
Effective 01 January 2019
This procedure outlines the steps the University will take to systematically monitor, intervene and, if required, withdraw a student who is unable to complete their course within the Maximum Time to Complete as described in the Award Requirements in the Course and Subject Handbook. This procedure supports the Academic Progression Policy.
This procedure applies to all students admitted to undergraduate, postgraduate coursework and Pathway Courses and programs offered by James Cook University (JCU) in Australia, Singapore and via JCU Online.
This procedure does not apply to students admitted to postgraduate research, International Study Abroad inbound, Exchange inbound, cross institutional inbound or non-award courses (with exception of non-award Pathway Courses).
Except where otherwise indicated in this procedure, the definitions used in this procedure are found in the Policy Glossary.
Award Requirements: means the rules pertaining to each course offered by the University as outlined in the Course and Subject Handbook for the specific version of the course in which the student is admitted.
Expected Course Duration: is based on full time enrolment for the course as specified on an International Student’s Confirmation of Enrolment (CoE) issued by JCU for student visa purposes.
International Student: for the purpose of this procedure, is a person who holds a student visa to study onshore in Australia, as defined under the Education Services for Overseas Students (ESOS) Act 2000, or a person who holds a Student Pass or approved exemption from the Immigration and Checkpoints Authority to study onshore in Singapore.
Maximum Time to Complete: The maximum time permitted for a student to meet the Award requirements as articulated in the Course and Subject Handbook.
Maximum Time Warning Notice: notification sent to students who may not complete their current course within the Maximum Time to Complete.
National Code: National Code of Practice for Providers of Education and Training to Overseas Students 2018 are legislative standards that set out requirements for providers to overseas students studying onshore in Australia on a student visa in accordance with the Educational Services for Overseas Students (ESOS) Act 2000.
Maximum Time Notice: notification sent to students who cannot complete their current course within the maximum time to complete, offers advice regarding application for extension.
Notice of Intention to Withdraw: notification sent to students who cannot complete their current course within the maximum time to complete, advises they will be withdrawn and their right to appeal.
Total Lapsed Time: time in which a student has undertaken a course, measured in calendar years from the first day of the commencing Teaching Period to the current date, including periods of academic suspension or exclusion, absences and interruptions to study whether approved or otherwise.
1. Students at risk of not completing within maximum time
1.1 Biannually in January and July, the Progressions team in Student Services will identify students who may not complete their current course within the maximum time to complete. The Progressions team will consider the total lapsed time, the number of credit points achieved and remaining, and the maximum time to complete rules outlined in the Award requirements to determine whether all requirements can be met. Students may be identified in this process due to:
1.1.1. unsatisfactory academic progress in the course to date; and/or
1.1.2. insufficient credit points enrolled in each teaching period.
1.2 The Progressions team will email a Maximum Time Warning Notice to the student’s JCU email address and personal email address, if supplied.
1.3 The Maximum Time Warning Notice will:
1.3.1. advise students they must maintain sufficient subject completion in order to complete their course in time;
1.3.2. direct students to contact the Academic Administration and Enrolment team, JCU Brisbane Student Centre or JCU Singapore Student Centre for further advice and study plan assistance in order to complete their course within the maximum time; and
1.3.3. direct international students to also contact the International Student Support team in relation to their expected course duration as detailed in clause 4.
1.4 The academic representative or academic advisor for the course and International Student Support team, if applicable, will be advised of students at risk of not completing within the maximum time.
2. Students unable to complete within maximum time
2.1 Where it is no longer possible for a student to complete their course within the maximum time, as articulated in the Course and Subject Handbook, the Progressions team will send the student a Maximum Time Notification to both the student’s JCU student email address and recorded personal email address.
2.2 The Maximum Time Notification will:
2.2.1. advise the student it is no longer possible to complete their course within the maximum time to complete;
2.2.2. advise international students they must contact the International Student Support team in relation to their expected course duration as detailed in clause 4;
2.2.3. advise the student they may apply to extend their completion date; and
2.2.4. advise the student they will be withdrawn from their course unless an application to extend time is approved.
2.3 Students who apply to extend the completion date must submit the online form within 10 University working days of receiving the Maximum Time Notification.
2.4 The Academic Administration and Enrolment team will assess applications to extend the maximum time to complete date, and gain approval from the College Dean or Director of Academic Quality and Strategy in accordance with the Academic and Student Delegation Register.
2.5 If the extension of time is approved, the Academic Administration and Enrolment team will:
2.5.1. provide the student a revised maximum time to complete date and study advice to enable course completion in the required time; and
2.5.2. update the course completion date in the Student Management System.
2.6 If the extension of time is not approved, the Academic Administration and Enrolment team will add the following information to the Notice of Intention to Withdraw communication and email to both the students’ JCU student email address and recorded personal email address:
2.6.1. advise the student of the decision; and
2.6.2. provide alternative options which may include course transfer or exiting with a lesser award.
2.7 If a student does not submit an application for an extension of maximum time to complete, the Progressions team will email a Notice of Intention to Withdraw to both the students’ JCU student email address and recorded personal email address.
2.8 The Notice of Intention to Withdraw will:
2.8.1 advise the student they will be withdrawn from their course; and
2.8.2. advise the student’s right to appeal the decision within 20 University working days of notification of the decision, in accordance with the Student Appeals Policy and Student Appeals Procedure.
3.1 A student who receives a Notice of Intention to Withdraw due to exceeding or being unable to meet the maximum time to complete their course has the right to appeal in accordance with the Student Appeals Policy and Procedure within 20 University working days of receiving the Notice of Intention to Withdraw.
3.2 If an appeal is not received by the appeal due date, the student will be withdrawn from their course and assessed by the Academic Administration and Enrolment team for eligibility for a lesser award.
3.3 The University will maintain an international student’s Confirmation of Enrolment until the external appeal process is finalised.
4. Additional requirements for International Student visa holders studying in Australia
4.1 The International team will monitor international student’s completion within expected course duration separately to the Maximum Time to Complete Policy.
4.2 Where an international student’s maximum time to complete impacts their expected course duration the student should apply for an extension to their Confirmation of Enrolment (CoE).
4.3 An international student’s CoE can only be extended in limited circumstances. CoE extension requests should be made by the student to the International Student Support team for consideration in accordance with the ESOS Act and National Code.
4.4 If an international student is approved a revised maximum time to complete date under clause 2.5; and
4.4.1. If a CoE extension is approved, the International Student Support team shall report to the relevant government departments in accordance with the ESOS Act and National Code;
4.4.2. If a CoE extension is not approved, the student will be notified of their right to appeal the decision in accordance with the Student Appeals Policy and Student Appeals Procedure.
4.5 An international student’s CoE will only be reported on to the relevant government department once the internal appeal process is finalised.
5. Additional requirements for International students studying in Singapore
5.1 International students are required to hold a Student Pass to pursue full-time studies at JCU Singapore.
5.2 International students are required to surrender their Student Pass cards for cancellation within 7 days from the date of withdrawal from their course.
5.3 The University will not advise the relevant government departments that a Student Pass holder has been withdrawn until any appeals process has been finalised.
5.4 If an appeal is not submitted by the student by the due date or the appeal outcome supports the University’s decision to withdraw the student the following actions will be undertaken:
5.4.1 JCU Singapore shall advise the relevant government departments, and;
5.4.2 inform the student that their Student Pass will be cancelled.
Related policy instruments
Student Support Policy (under development)
Student Support Procedure (under development)
NOTE: Printed copies of this procedure are uncontrolled, and currency can only be assured at the time of printing.
Deputy Vice Chancellor, Students
Date for next Major Review
Procedure established to support Academic Progression Policy
Manager, Student Finance and Examinations
Manager, Student Finance and Examinations
Maximum time to complete, total lapsed time, expected course duration