Policy Corporate Governance Timeframes and process for dealing with Privacy Complaints

Timeframes and process for dealing with Privacy Complaints

Name: James Cook University
Address: 1 James Cook Dr, Douglas, QLD, 4814

Process	Timeline	Responsibility
If individuals believe that their personal information has not been dealt with in accordance with the Information Privacy Act 2009, they may make a complaint to the Privacy Decision-Maker at the University. The complaint must be made in writing. Complaints should be forwarded to: Privacy Decision-Maker Secretariat James Cook University Townsville QLD 4811 Or secretariat@jcu.edu.au (See Note 1 below.)	Up to twelve months from the date when the breach was suspected to have occurred.	Complainant
Complaints will be acknowledged in writing.	Within 10 business days from the date on which the complaint was received.	Privacy Decision-Maker
The complaint will be processed and the complainant will be advised in writing of the decision.	Within 45 business days from the date on which the complaint was received.	Privacy Decision-Maker
If applicants are not satisfied with the decision they may apply in writing to the Privacy Decision-Maker for internal review of the initial decision.	Within 20 business days of the complainant receiving the initial complaint decision.	Complainant
The internal review will be carried out and the complainant will be advised in writing of the review decision.	Within 20 business days of the date of receipt of application for internal review.	Internal Review Officer

Note 1: The Information Commissioner's Office requires that any complaints first be lodged with the University, and that the Information Commissioner will not hear complaints after twelve months has lapsed from the date of alleged breach of privacy.