Services Division About the Services Division
About the Services Division
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Welcome from the Chief Operating Officer
The Services Division is the engine room of the University.
We create the conditions in which students and staff thrive, delivering bold ideas, operational excellence, and future-ready capabilities that enable the University to teach, discover, and change lives.
Our Directorates design and deliver services that are seamless, scalable, and grounded in innovation. We are focused on service effectiveness, customer experience and efficiency, ensuring every part of the University ecosystem can perform at its best.
We enable progress through:
- Administration Services & Executive Support: delivering professional, responsive support that keeps the institution operating smoothly.
- Capital Projects & Works: designing, constructing and transforming world-class teaching, research and community environments.
- Commercial Activities & Retail: creating vibrant campus experiences that enrich daily life for students, staff and visitors.
- Estate Services & Operations: custodians of our physical assets, delivering modern, safe, accessible and sustainable environments.
- Human Resources: building an engaged workforce, championing a values-driven culture and supporting career growth.
- Marketing & Future Students: inspiring students worldwide to choose JCU and shaping our reputation across the tropics and beyond.
- Service Transformation & Client Satisfaction: driving continuous improvement and embedding a culture of helpfulness and accountability.
- Student Accommodation: creating inclusive residential communities where students feel safe, supported and connected.
- Technology Solutions & Digital Transformation: enabling the digital University, powering innovation, agility and strategic insight.
We are driven by a strong customer service ethic and a continuous improvement mindset.
We are bold, curious and receptive to new ideas, always seeking ways to elevate our service delivery and to help the University achieve its ambitions.
Suggestions for enhancement to our range of services are always welcome,
email coo@jcu.edu.au
Hilary Kavanagh
Chief Operating Officer
Services Division