Off-Campus Students Contact and Help

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Contact and Help

There is always someone to help, you just need to ask.

If you have a question, check out Ask Us – it's a 24/7 online enquiry database with answers to more than 1,000 commonly asked questions.

Ask Us has information about enrolments, support services, academic help, fees, scholarships, social events, calendars, IT support – everything!

If you can't find your question on Ask Us, you can contact the Student Centre by email to

The Student Centre is your number one point of contact. Our staff will provide advice on your enrolment, subjects, fees, support services, scholarships, exams and even directions!

Basically, we are your helpline. If we can't answer your question, we will point you in the right direction.

Our services include:

  • Applying to JCU
  • Entry Requirements
  • Subject and course advice
  • Enrolment help
  • Subject timetables
  • Credit for the previous study
  • Fees and financial support
  • Academic Progression
  • Student ID cards
  • Academic records
  • Graduations

If you have a question, check AskUs – it’s a 24/7 online enquiry database with answers to more than 1,000 commonly asked questions.

Ask Us has information on enrolments, applying to JCU, fees, scholarships, social events, calendars – everything!

InfoHelp is your first point of contact for assistance with library and IT questions. Staff can provide assistance with online portals, locating scholarly information for assignments and referencing, as well as help connect your mobile devices to wireless and printing (if visiting a main campus). You can get in touch via live Chat, the online help form, or by phone. You can find all of these contact details via the Connect With Us button on the Library website.

For general IT enquiries, service requests and fault reporting and all other IT matters contact the IT Help Desk.

Our friendly IT Help Desk team are here to help you with all your IT questions and support needs and can be reached Monday through Friday, from 8am to 6pm AEST (closed weekends and Public Holidays). There are lots of ways that you can get in touch with us, so choose the method that suits you best.

You can request support through the JCU ServiceNow portal.

Send us an email at and a job request will be automatically created for you in ServiceNow.