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Enrolment
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Your first point of contact throughout your studies.
Not sure where to start? Start with us.
Student Connect is here to help you navigate JCU. Whether you have a question about your enrolment, fees, timetable, exams, student records or something else relating to your studies, start with us.
If we can answer your question, we will. If another JCU team is better placed to help, we’ll point you in the right direction.
You don’t need to know who to ask. You just need to start with Student Connect.
How we can help
We can help with:
- Enrolment help, subject selection and class registration
- ID cards
- Updating your personal details
- Important dates and academic calendars
- Fees, payments, financial support and scholarships
- JCU policies and processes
- Timetables and class information
- Exam enquiries
- Course transfers and withdrawals
- Academic records and official documents, including enrolment, completion and international student letters
- Graduation enquiries
Haven't accepted your offer yet? Find information and support for future students.
Get in touch
IN-PERSON
| Townsville | Visit us in Building 134, Bebegu Yumba campus, Douglas 8:30 am to 4:30 pm Monday - Friday (AEST) |
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| Cairns | Visit us in Building A1, Nguma-bada campus, Smithfield. 8:30 am to 4:30 pm Monday - Friday (AEST) |
BY PHONE
| Call us | 8:30 am to 4:30 pm Monday to Friday (AEST) |
|---|---|
| We'll call you | Book a call-back online Choose a morning or afternoon call time between 8.30 am and 4.30 pm, Monday to Friday (AEST) |
ONLINE
Send your message to enquiries@jcu.edu.au | |
Webform | Send your message via our enquiry web form |
Live chat | Start a chat session using the icon at the bottom right of this page. The icon will only appear between 8:30 am to 4:30 pm Monday to Friday (AEST), when agents are available. |
Ask Us - 24/7 | Search for answers to common questions 24/7 through our Ask Us – Current students portal |
Related information
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Student accommodation
Living on campus is a great way to get the most out of university life.
The Learning Centre
Come in for free and confidential academic learning support to help you succeed.
JCU Student Association
Membership offers you many ways to find a student community to connect with, through social events, clubs and societies, sporting teams and other group activities.