COVID-19 Advice for the JCU Community - Last updated: 5 May 2022, 3pm (AEST)

Off-Campus Students IT, Computers and Online Services

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IT, Computers and Online Services

There are a range of online portals that you will need to be familiar with throughout your time at JCU.

The Students website is your go-to site for everything to do with studying at JCU. This is also where you can log in to LearnJCU, eStudent and StudentsOnline.

LearnJCU is our is our virtual learning environment built on the Blackboard's Learning Management System. LearnJCU is where you will find lecture materials, readings, collaboration tools, and information about your subjects, including subject outlines, assessment information, and staff contact details.

It is important to note that some subjects and courses may require attendance at either the JCU Townsville or JCU Cairns campuses, and others require professional placements or work experience. Information about subject requirements can be found in your subject outlines in LearnJCU.

To access LearnJCU, click the LearnJCU button at the top of the JCU website or download the JCU's Student App to your mobile device. You will need to log in with your JCU username and password. You must have a reliable internet connection and the software required to access these materials.

External students

Study materials will be uploaded online into LearnJCU each week. Most subjects require you to purchase at least one textbook, and this information can be found in the subject outlines within LearnJCU.

Study Centre students

The majority of your lectures and tutorials will be held at our specialised facilities and conducted either with onsite teaching staff or via video conference to our classrooms in Townsville or Cairns. Subject outlines can be found on LearnJCU, and additional course information will be provided during Orientation.

eStudent is where you manage your enrolment, submit forms (HECS-HELP), view and pay your fees, view your results, update your personal details and more. Staff at the Student Centre can help you with any questions about using eStudent. Access eStudent from the Current Students webpage and use your JCU username and password to log in.

The JCU App provides students with easy, personalised access to the digital services you need for study and support. It offers single sign-on access to all your JCU systems and applications.

StudentsOnline is where you access your lecture and exam timetables and textbook lists. You can also make credit card payment for your CopyPrint account if you are using printers on the main campuses. Log in with your JCU username and password.

Your JCU email account is your primary source of communication. You will receive information on accessing your account when you accept your offer on the New Students webpage.

Check it regularly for official communication regarding your enrolment, fees or academic progression. When communicating with JCU, use your JCU email address as this provides proof of your identity.

The IT Help Desk provides students with all Information and Communications Technology (ICT) Services offered at JCU, including IT enquiries, account access issues and fault reporting. Certain software is available free for students, including Microsoft Office. Visit Student IT Essentials for a full list of services. Keep an eye on the IT Bulletins for important updates and notices.

JCU Library is your contact point for assistance with library and basic IT questions. Staff can help connect your laptop and mobile devices to wireless and printing (when you are on campus). Connect with us via our ‘Chat with a Librarian’ service, via phone or by using our ‘Got a Question’ form. Follow the links from the Library website.

General access computer labs (GATCF Labs) are located in the the libraries and around the main campuses. Some are open 24 hours and include printing facilities. You will need your JCU Student ID card for swipe-entry access, and your JCU username and password to log into computers. To print, add credit to your account via CopyPrint at StudentsOnline or by accessing the pay stations located in the Library.