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Request IT support

If you require assistance from the IT Help Desk, your primary method for requesting assistance is via ServiceNow, a self service portal. JCU staff should also see a 'Service Management Suite' icon on their computer desktop, which provides a short cut to the portal.

If you're unable to access the self service portal you may contact with a summary of your requirements and a job request will be automatically generated.

Book a University vehicle

JCU's Townsville and Cairns campuses have provision for vehicle hire for staff and students. Vehicles are available for short-term hire for business and research purposes. Visit the Estate Directorate website for driver requirements and booking information.

Book a teaching space or computer lab

To book a lecture theatre, teaching space or computer lab, visit the Estate Directorate website.

Update the JCU website

JCU's website is managed by a team of trained content editors and content approvers. Video and reference materials for content editors are available for download from the Marketing Toolkit website.

To report a webpage, broken link, out of date content or any other issues relating to website, go to JCU website - technical support.