Alumni Frequently Asked Questions

Frequently Asked Questions

We've got lots of answers to lots of questions here, if you can't find your answer please contact us.

Alumni & past students - Frequently asked questions

An official academic record is the official record of your JCU enrolment. It details all the subjects you've studied, your results, grade point average (GPA) and your graduation date (if conferred yet).  Order a copy online.

If you need to replace your testamur (graduation certificate) you can complete the request for replacement testamur application form online.  You will need to include a Statutory Declaration, outlining the reasons for the loss or destruction of the original testamur.

Yes, if your name has legally changed since graduating you can order a replacement Testamur that reflects your current name.

Head over to the Change of Name form to start this process.  You will need to submit documentation to support your name change, this may include one or more of the following: birth certificate, passport, Certificate of Name Change from the Registry of Births, Deaths and Marriages, marriage certificate or a divorce decree.

Contact if you have any questions.

Your employer can verify your qualifications by using the Online Award Verification Tool.

For students pre-2011 they can verify the qualification by contacting our exams office at The request must include the graduate's full name (at time of graduation), date of birth, award name, and year of conferral.

This is public information so your employer does not require any kind of waiver or approval from you.

We've got a range of Alumni benefits available on the JCU Alumni Portal, from discounted car hire to Library access. See all the deals.

Didn't find your answer here?  You can either check the Ask Us database for answers or send us an email with your query.

Donations & giving - Frequently asked questions

As soon as we've receipted your gift you should receive an email with your receipt.  If you haven't received it yet, please email with your name, amount of donation and date of donation so we can sort this out for you.

Donors may choose to make gifts:

  • Regularly, such as through workplace giving programs and payroll deductions;
  • On one or more occasions each year via the Annual Appeal;
  • As one-off gifts to specific projects;
  • Naming opportunities;
  • As bequests in wills;
  • From private charitable trusts, such as from a Prescribed Private Fund.

JCU accepts many different types of donations, these include:

  • Cash or cheque;
  • Electronic Funds Transfer (EFT);
  • Shares;
  • Fully paid up insurance policies where the University is named as the beneficiary;
  • Realty including improved and unimproved real estate;
  • Personal property such as art, antiques, jewellery, coins and other items of value.

The Gift Acceptance Committee makes decisions on the acceptance or refusal of gifts where the University would need to outlay funds, property, realty and other assets. The Gift Acceptance Committee will always take expert advice on gifts intended for a particular discipline area or special purpose.

Gifts are credited independently by the University at fair market value on the day the University receives the gift. The Australian Taxation Office attaches special conditions to gifts of property, realty and others and it is the responsibility of donors to seek the advice of the Australian Taxation Office to determine the value of gifts for their own income tax purposes. Donors are responsible for obtaining the cost of their valuations.

Yes. As a research intensive University we have all manner of areas you can support with a donation. Areas include world-leading research, high-achieving or financially disadvantaged students or improving JCU’s facilities. View our list of fundable projects or talk to us about something more specific.

Gifts made by cheque should be marked "not negotiable" and made payable to "James Cook University". Any additional information relating to the gift should be in an accompanying letter to the Director of Advancement.

Cheques can be posted to:

Att: Director of Advancement
C/o Room 317, Building 1
James Cook University, Townsville QLD 4814

A gift is a "donation of money or property made voluntarily with no material benefit to the donor. To be classified as a true gift there should be a transfer of money or property,  the transfer  should be made voluntarily,  the donor does not expect anything in return for the gift and the the donor does not materially benefit from the gift" (Australian Taxation Office, 2019).

Sponsorships differ from gifts in that "sponsorship is a business arrangement involving the purchase of the right to associate the sponsor's name, products or services with the sponsored organisation's activities for a negotiated benefit in cash or kind. It is a mutually beneficial contract with the desired outcome of positive and tangible returns to all parties" (Queensland Government Sponsorship Framework 2003).

Those individuals or organisations wishing to sponsor activities or projects at JCU are invited to discuss their plans with the Director of Advancement.

James Cook University conducts all philanthropy activities in an ethical manner with full accountability and disclosure. Staff abide by relevant codes of practice, including the Code of Practice for Australian University Philanthropy established in 2000 by the Australian Vice-Chancellors’ Committee (now Universities Australia).

You can find JCU's Investment Policy and Annual Report online.

Where a corpus fund is created, no management fees of any sort are deducted from the corpus fund or the interest earned. Fundraising at JCU is core funded by the University and none of its costs are deducted from funds raised, except in the case of occasional broad, comprehensive, multi-project capital campaigns requiring new staff appointments for their execution.

The difference lies in how the original donation amount is used.  With endowed funds the original donation, or corpus, is used to generate interest and is not expended.  With expendable gifts the donation amount is used until there are no more funds available.