Policy Student Matters Support for Students Policy

Support for Students Policy


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Intent

To ensure that James Cook University (JCU; the University) provides appropriate and contextualised support strategies and services for our students, via JCU Staff and other appropriate agencies, which enable students to develop capabilities to successfully complete their units of study at JCU.

Scope

This policy applies to all students admitted to units of study at JCU in Australia. This policy also applies to all JCU employees and individuals involved in the delivery and support of our educational programs and support services across our Australian campuses and online delivery ensuring a consistent approach to the provision of student support across the Institution.

This policy does not apply to JCU Singapore.

Definitions

Except where otherwise indicated in this policy, the definitions used in this policy are found in the Policy Glossary.

Policy

1. This policy is published in accordance with the University’s obligations under the Higher Education Support Act 2003 (Cth) and should be read in conjunction with the guidelines and procedures sections of other relevant University policies including:

1.1 Academic Progression Policy

1.2 Administration of Commonwealth Scholarships Policy

1.3 Blended Learning Policy

1.4 Bullying, Discrimination, Harassment, and Sexual Misconduct Policy

1.5 Coursework Academic Integrity Policy

1.6 Coursework Enrolment Policy

1.7 Coursework Scholarships, Grants and Prizes Policy

1.8 English Language and Numeracy Policy

1.9 HDR Progress Support Procedure

1.10 Learning, Teaching and Assessment Policy

1.11 Library Use Policy

1.12 Review of a Student’s Suitability to Continue a Course Involving Placement

1.13 Student Code of Conduct

1.14 Student Complaints Policy

1.15 Student Digital Experience Policy

1.16 Student Disability Policy

1.17 Student Evaluation of Subjects and Teaching Policy

1.18 Student Fee Payments and Refunds Policy

1.19 Student Results Policy

1.20 Student Retention Policy

1.21 Student Review and Appeals Policy (effective from 01/01/2023)

1.22 Student Special Circumstances Policy

1.23 Transfer of International Student Visa Holders to Other Educational Institutions

2. Students at Risk

2.1 The University will monitor student engagement and identify students who may be at risk of not successfully completing their units of study.

2.2 Students that are identified as being at risk will be triaged into appropriate support services to ensure that they have the best chance of being successful in their units of study.

3. Support Available to Students

3.1 The University will provide appropriate, inclusive and accessible support services to our students to ensure a positive and successful education experience.

3.2 The support services that are available will be communicated directly to our students and staff and will also be easily accessible through the JCU website.

3.3 Support for students is available through the following services:

a. Library Services

b. Student Services

c. Student Wellbeing and Counselling

d. AccessAbility

e. Indigenous Education and Research Centre

f. Graduate Research School

g. Safety and wellbeing

h. JCU Student Association

i. Sexual Misconduct Officers

j. Chaplaincy

k. Mental Health and Wellness

l. Equity Contact Officers

m. Learning Advisors

n. Studiosity

o. Peer Assisted Study Sessions (PASS)

p. Orientation

q. IT Help Desk

r. Student Success Officers

s. Careers and Employability

t. Maths

u. Statistics

v. Support for Students with English as a second language

Related policy instruments

Academic Progression Policy

Administration of Commonwealth Scholarships Policy

Blended Learning Policy

Bullying, Discrimination, Harassment, and Sexual Misconduct Policy

Coursework Academic Integrity Policy

Coursework Enrolment Policy

Coursework Scholarships, Grants and Prizes Policy

English Language and Numeracy Policy

HDR Progress Support Procedure

Learning, Teaching and Assessment Policy

Library Use Policy

Review of a Student’s Suitability to Continue a Course Involving Placement

Student Code of Conduct

Student Complaints Policy

Student Digital Experience Policy

Student Disability Policy

Student Evaluation of Subjects and Teaching Policy

Student Fee Payments and Refunds Policy

Student Results Policy

Student Retention Policy

Student Review and Appeals Policy (effective from 01/01/2023)

Student Special Circumstances Policy

Transfer of International Student Visa Holders to Other Educational Institutions

Schedules/Appendices

Nil

Related documents and legislation

Administration

NOTE: Printed copies of this policy are uncontrolled, and currency can only be assured at the time of printing.

Approval Details

Policy Domain

Academic Governance

Policy Sub-domainStudent Experience

Policy Custodian

Deputy Vice Chancellor, Education

Approval Authority

Academic Board

Date for next Major Review

15/04/2029

Revision History

Version no.

Approval date

Approved by

Implementation date

Details

Author

24-115/04/2024Academic Board30/04/2024Policy formally approved by Academic Board. Minor amendments made.Director, Student Services

23-1

13/12/2023

Vice Chancellor (interim approval)

01/01/2024

Interim policy established, pending formal Academic Board approval.

Director, Student Services

Keywords

Student Support, HESA

Contact person

Director, Student Services