Health, Wellbeing and Belonging Wellbeing After-hours and crisis support

After-hours and crisis support

For life-threatening emergencies, please call emergency services (Police, Ambulance or Fire) on 000

JCU Wellbeing and Counselling is open 9.00am - 4pm Monday to Friday, excluding public holidays and a closure period over Christmas and New Year.

Do you require support after hours or during our closure period

JCU Urgent Mental Health Support Line

Provides support via phone or text when other university student support services are unavailable. It helps callers by addressing immediate safety concerns, discussing coping strategies for their current crisis and linking students to appropriate services for ongoing support.

Text: +61 485 885 981 
Telephone: 1300 270 254 

Public health support

If you require public health support, please visit your nearest hospital or if you are in Queensland, you can call the Queensland Mental Health Access Line triage service – 1300 MH CALL (1300 642 255)

General community services (Australia-wide):

  • Lifeline - 13 11 14
  • Beyond Blue - 1300 224 636
  • Suicide Call-back Service - 1300 659 467
  • QLife (LGBTIQA+ support) - 1800 184 527
  • 1800 RESPECT Domestic, family and sexual violence support - 1800 737 732
  • Rainbow Sexual, Domestic and Family Violence Helpline (LGBTIQA+ support) - 1800 497 212
  • 13 YARN Crisis support for Aboriginal and Torres Strait Islanders - 13 92 76
  • MensLine Australia - 1300 789 978

If you have concerns about someone who may be at risk of suicide, please refer to our Responding to Suicide Risk Flowchart.