Staff supporting students

Supporting student wellbeing is a core part of everyone’s role at JCU. All staff play an important part in creating a university community where students feel safe, supported and able to succeed. Promoting mental health and wellbeing is a shared responsibility and a key focus of the JCU Mental Health Strategy, which aims to build a thriving, inclusive and compassionate learning environment.

Creating a Supportive Environment

The first steps in supporting student wellbeing often start with simple, everyday interactions. Building a sense of belonging and trust can make a world of difference. Staff can promote wellbeing by:

• Making students feel welcome, respected and included.
• Being flexible and understanding where possible, especially when students face challenges.
• Using inclusive language and avoiding assumptions about things like gender, pronouns, or mental health status.
• Maintaining clear and open lines of communication - let students know they can come to you if they need support or clarification.

These small acts help students feel seen and supported and can prevent issues from escalating.

When You Have Concerns About a Student

If you notice a student seems distressed, disengaged, or otherwise not themselves, it’s okay to check in.

• Make time to speak privately and express your concern in a caring, respectful way.
• Use open-ended questions such as “I’ve noticed you seem a bit quieter lately. How are things going for you?”
• Listen without judgement and allow the student to share as much or as little as they wish.

If you’re concerned about a student’s safety or risk, refer to the JCU Risk Assessment Flowchart (PDF, 191 KB) for clear guidance on what steps to take next.

If you’re unsure how to proceed or would like to consult with a Counsellor, you’re welcome to contact the JCU Wellbeing and Counselling Service. You can discuss the situation and seek advice using de-identified information to protect the student’s privacy.

Supporting Your Own Wellbeing

It’s natural to feel affected when supporting a student who is distressed. Please remember that your wellbeing matters too. Take time to debrief with a colleague or manager if needed and seek support through the JCU Employee Assistance Program if you need to talk. Maintaining healthy boundaries and caring for yourself helps you continue to support students effectively.

Build Your Confidence

Staff who would like to feel more confident supporting students experiencing mental health problems or distress are encouraged to complete Mental Health First Aid (MHFA) training. These accredited, evidence-based courses build the skills to recognise signs of mental health problems, have safe conversations, and connect students to appropriate help.