Returns and Renewals

Returning Books

After-hours:

Return items to the Library via the book return chutes near the main entrance.

During library opening times:

Use the Express Lending unit to ‘check in’ items and place books in the appropriate return chute.

Items left on trolleys, desks or shelves – or placed in the wrong return chute – are not recorded as returned and, if checked out in your name, may attract overdue fees.

Renewing Items

Items will automatically renew unless a hold request is placed by another patron or your account expires. A courtesy email will be sent reminding you to return any items that cannot be renewed. The Library is not responsible for non-receipt of messages. You cannot dispute a penalty because you have not received a notice.

Via the Web

• Go to My Library Account
• JCU students and staff enter your JCU login ID and password
• Community members enter your library barcode and pin number. The first time you access your account you will be prompted to reset your password.
• Click on Loans
• Click the checkbox next to any item you want to renew
• Click Renew

In Person

• Items can be renewed with student ID or library card at the Express Lending machine. You do not need to have the books with you.
• Present ID/borrower card to Library staff.

By Phone

Phone the Library (1800 246 446 option 3) and be ready to quote your borrower or student ID number.

Please note:

• It is your responsibility to record the new due date.
• Items requested by another borrower are unable to be renewed.