International Students Prepare to arrive International student services and support
International student services and support
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International Students
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Our Academic Administration and Enrolment (AAE) Teams are here to support you throughout your journey at JCU. We offer a range of services to help you succeed academically, feel connected, and enjoy your experience in Australia.
Pre-Arrival and Orientation
- Pre-Departure Webinar: Get essential tips to prepare for your studies at JCU.
- Free Arrival Service: Enjoy a stress-free start with our complimentary airport pickup.
- International Student Orientation: Tailored sessions at the start of each semester or trimester to provide you with vital information.
Ongoing Support
- Visa and Compliance Assistance: Guidance on Confirmation of Enrolment (CoE) and student visa requirements.
- Academic Progression Support: Intervention plans for students needing academic assistance.
- Australian Award Scholarship Management: Expert help for scholarship recipients.
Enhance Your JCU Experience
- Social Events: Join regular activities to meet new friends, connect with staff, and make the most of your campus life.
- Careers and employment services: Get advice and support for finding work and advancing your career.
Health and Emergency Support
- Overseas Student Health Cover (OSHC): Assistance with health insurance for international students.
- Sonder safety app: 24/7 emergency assistance at your fingertips.
- Student Equity and Wellbeing: Free, confidential support for your mental health and wellbeing.
Need Help? Contact Us
International Student Support:
- Call: 4781 6266 (Monday–Friday, 8:30 am–4:30 pm)
- Email: enrolments@jcu.edu.au
General Enquiries
The Student Centre staff are here to assist with your enrolment and provide valuable information about subjects, fees, support services, scholarships, exams, accommodation, and general guidance on Allianz Overseas Student Health Cover. They can even help with directions! If they don’t have the answer, they’ll guide you to the right place for assistance.
- Call:
1800 246 446 - Email: enquiries@jcu.edu.au
- Visit the Student Centre website for more information.