Contact us

We’re here to answer all your questions about studying at JCU. Contact us to discuss courses, scholarships, applications or anything else you can think of.

Prospective students

If you’re looking for detailed answers and resources, our Contact Form will point you in the right direction. Fill out the form and be matched with the university representative best situated to answer your specific questions.

Make an enquiry via our contact form

Email us

Call us: + 61 7 4781 5601

Live chat with a staff member from the JCU International team. Get your questions answered in real time between the hours of 8am to 4pm AEST. A link will appear below if an agent is available.

Connect with our Student Ambassadors

Graduate Research School enquiries

If you have a particular question about Higher Degree Research applications or selecting a research degree, please email the Graduate Research School directly.


In-country information for prospective students

JCU's in-country teams attend and host a range of events for prospective international students. Engage with our experts for personalised advice on the international student experience. We may be at an event close to you. Discover where you can meet our team in your country.

To contact one of our in-country JCU staff directly, use the contact details below.

Barbara Butchart
Senior Regional Manager, Africa

Phone: +267 72303 200 (Whatsapp)

Oluwaseyi Areo
Regional Manager, West Africa

Phone: +234 80352 20870

Komal Prabhu
Senior Regional Manager, South Asia

Phone: +91 97907 35980

Farah Menezes
Regional Manager, South Asia

Phone: +91 74004 55518

Johnel Oliquino
Regional Manager, Southeast Asia

Phone: +63 91900 05638 (Whatsapp, Viber, Wechat, Zalo)

Thi Dau (Phoebe)
Country Manager, Vietnam

Phone: +84 903 661 021 (Whatsapp, Zalo)

Emma Schwartz
Regional Manager, North America


Ruth Law
Regional Manager, Europe


Study Abroad and Exchange enquiries

If you have a question about inbound study abroad opportunities or applications, please email the Global Experience Team.


Questions about inbound exchange programs should be directed to your home university’s international office or team.

Current students

The Student Centre is the first point of contact for all JCU General Student enquiries. The team can provide advice on enrolment, subjects, fees, support services, scholarships, exams and more.

Visit the Student Centre website

Agents and Representatives enquiries

If you are a student looking to find a JCU authorised representative/agent

James Cook University works with authorised education agents around the world who assist students with course advice and application support. To find a JCU agent in your country, please visit the website.

Find a JCU agent website

For agent business enquiries

We establish partnerships with authorised representatives and education agents who share our vision of delivering quality services, experiences, and education to students.

If you are interested in becoming a JCU authorized agent, you can find out more information here.

Find out more information