Domestic student enrolment process
Accept your offer
Log in via the JCU App and accept your offer
Congratulations on deciding to accept your offer to study at JCU. There are a few steps you need to follow to confirm your acceptance:
The JCU App provides students with easy, personalised access to digital services required for study, support and student life.
To accept your offer, you will need to download or access the JCU App. Here’s how:
On mobile or tablet
Download the JCU App through the Apple App Store or Google Play Store.
On web browser
Access the JCU App through our web browser platform. For best success, we recommend using Firefox or Chrome as your browser. The JCU App does not work on Internet Explorer.
If this is your first time accessing the App, select the New to JCU? Get Started Here button.
Create an account using the JCU Student ID number provided with your offer letter, plus your date of birth, and your family name. Ensure you use the exact same spelling as you used on your application.
If you have previously created an account with the JCU App, you can log in with those details to access your offer.
Follow the prompts within the JCU App to complete the first part of your offer acceptance.
Once you have accepted your offer in the App, you must continue with the steps below to sign up for your JCU course.
MyStudent is an online service where students can enrol in subjects, check results, pay fees and keep their contact details up-to-date.
In the JCU App Navigation menu, select the MyStudent option. This will take you to JCU’s enrolment portal.
If you cannot locate this section on the app, you can also access MyStudent via a webpage.
As a student, you have a JCU Student Email account. We recommend that you activate and access this account as soon as possible, as all JCU communication will be directed there.
The username for your account is your email address, which uses the following format:
Firstname.Surname@my.jcu.edu.au
Use the password you created when you accepted your offer through the JCU App.
If you are unsure of your email address or password or require further assistance, please contact the Central Service Desk.
Once you have completed the steps above to Accept your offer, read on for step-by-step instructions on preparing for study at JCU, including planning your studies, enrolling in courses and setting up your JCU Timetable.
Complete your financial forms
Once you have accepted your offer and set up your JCU email address, you will need to complete the following financial forms:
All students are required to pay a Student Services and Amenities Fee (SSA Fee). Australian students and some New Zealand students are eligible to defer this payment by completing a Request for SA-HELP form. JCU recommends that you complete this form, even if you plan to pay the SSA fee up front. The Request for SA-HELP form can act as a safety net in case you miss a payment in the future.
To complete this form, in MyStudent select the My Study tile, click Manage my Course under the relevant course and Government Assistance on the side menu. Click Add to submit the Request for SA-HELP form. You will need your Tax File Number to complete your details
Your options are different depending on whether you are an undergraduate or a postgraduate student. Locate the instructions below that apply to you:
Undergraduate students
If you are a domestic undergraduate studying a complete degree with JCU, you have likely been offered a Commonwealth Supported Place (CSP).
If you are offered a Commonwealth Supported place you will need to fill out a Request for Commonwealth Assistance/HECS-HELP form. Australian citizens, permanent humanitarian visa holders and some New Zealand citizens (who meet long-term residency requirements) can also defer payment of their subject fees by providing their Tax File Number on this form.
To complete this form, in MyStudent, click on the 'My Study' tile and select your course > 'Government Assistance.' Then, add the Commonwealth Assistance/HECS-HELP form. Don’t forget to add your Tax File Number if you are eligible to defer payment.
Note: New Zealand citizens (who do not meet residency requirements) and permanent residents are not eligible to defer payment.
Postgraduate students
If you are a domestic postgraduate student, you may have been offered a Commonwealth Supported Place (CSP). To confirm whether you have a CSP or a full-fee paying place, log in to MyStudent and go to MyStudy. The Plan and Enrol window shows your liability category at the top of the page. If you have a CSP, you will see the words C'wealth Supported. If you do not have a CSP, it will display 'Dom Fee Paying'.
Commonwealth Supported Places
If you are offered a Commonwealth Supported Place, you will need to fill out a Request for Commonwealth Assistance/HECS-HELP form. Australian citizens, permanent humanitarian visa holders and some New Zealand citizens (who meet long-term residency requirements) can also defer payment of their subject fees by providing their Tax File Number on this form.
To complete this form, in MyStudent, click on the 'My Study' tile and select your course > 'Government Assistance.' Then, add the Commonwealth Assistance/HECS-HELP form. Don’t forget to add your Tax File Number if you are eligible to defer payment.
Note: New Zealand citizens (who do not meet residency requirements) and permanent residents are not eligible to defer payment.
Domestic Fee Paying places
Australian citizens, permanent humanitarian visa holders and some New Zealand citizens (who meet long-term residency requirements) may opt to defer payment of their subject fees through FEE-HELP.
Go to MyStudent > My Study > click Manage my Course under the relevant course > Government Assistance on the side menu and click Add to complete the Request for FEE-HELP form. You will need your Tax File Number to complete your details.
Enrol and Prepare for Study
You will need to complete the enrolment steps found on the Enrol online webpage before your commencing semester, trimester or block begins.
Congratulations! You have successfully completed the enrolment process.