Domestic student enrolment process

The JCU App provides students with easy, personalised access to digital services required for study, support and student life.

To accept your offer, you will need to download or access the JCU App. Here’s how:

On mobile or tablet
Download the JCU App through the Apple App Store or Google Play Store.

On web browser
Access the JCU App through our web browser platform. For best success, we recommend using Firefox or Chrome as your browser. The JCU App does not work on Internet Explorer.

If this is your first time accessing the App, select the New to JCU? Get Started Here button.

Create an account using the JCU Student ID number provided with your offer letter, plus your date of birth, and your family name. Ensure you use the exact same spelling as you used on your application.

If you have previously created an account with the JCU App, you can log in with those details to access your offer.

Follow the prompts within the JCU App to complete the first part of your offer acceptance.

Once you have accepted your offer in the App, you must continue with the steps below to sign up for your JCU course.

eStudent is an online service where students can enrol in subjects, check results, pay fees and keep their contact details up-to-date.

In the JCU App Navigation menu, select the eStudent option. This will take you to JCU’s enrolment portal.

If you cannot locate this section on the app, you can also access eStudent via a webpage.

As a student you have a JCU Student Email account. We recommend that you activate and access this account as soon as possible, as all JCU communication will be directed there.

The username for your account is your email address, which uses the following format:
Firstname.Surname@my.jcu.edu.au

Use the password you created when you accepted your offer through the JCU App.

If you are unsure of your email address or password, or require further assistance, please contact the IT Help Desk.

All students are required to pay a Student Services and Amenities Fee (SSA Fee). Australian students and some New Zealand students are eligible to defer this payment by completing a Request for SA-HELP form. JCU recommends that you complete this form, even if you plan to pay the SSA fee up front. The Request for SA-HELP form can act as a safety net in case you miss a payment in the future.

To complete this form, in eStudent select the My Commonwealth Assistance tab, and open the Request for SA-HELP form. You will need your Tax File Number to complete your details.

Your options are different depending on whether you are an undergraduate or postgraduate student. Locate the instructions below that apply to you:

Undergraduate students

If you are a domestic undergraduate studying a complete degree with JCU, you have likely been offered a Commonwealth Supported Place (CSP).

If you are a CSP student who intends to use Commonwealth Assistance, such as a HECS-HELP loan, to cover your fees, you will need to fill out a Commonwealth Assistance/HECS-HELP form. Australian citizens, permanent humanitarian visa holders and some New Zealand citizens (who meet residency requirements) can also defer payment of their subject fees if they provide their Tax File Number.

To complete this form, in e-Student click on the My Commonwealth Assistance tab and open the Request for Commonwealth Assistance/HECS-HELP form. You will need your Tax File Number to complete your details.

Note: New Zealand citizens (who do not meet residency requirements) and permanent residents are not eligible to defer payment.

Postgraduate students

If you are a domestic postgraduate student, you may have been offered a Commonwealth Supported Place (CSP). To confirm whether you have a CSP or a full-fee paying place, log into eStudent. Click on the My Offers tab, and then the View button next to the name of your course. Locate your student type, under the section called Liability Category. If you have a CSP, you will see the words C'wealth Supported. If you do not have a CSP, it will say Dom Fee Paying.

Commonwealth Supported Places
If you are a CSP student who intends to use Commonwealth Assistance such as a HECS-HELP loan to cover your fees you will need to fill out a Commonwealth Assistance/HECS-HELP form. Australian citizens, permanent humanitarian visa holders and some New Zealand citizens (who meet residency requirements) can also defer payment of their subject fees if you provide your Tax File Number.

To complete this form, click on the My Commonwealth Assistance tab in e-Student and open the Request for Commonwealth Assistance/HECS-HELP form. You will need your Tax File Number to complete your details.

Note: New Zealand citizens (who do not meet residency requirements) and permanent residents are not eligible to defer payment.

Domestic Fee Paying (Non-Commonwealth Supported Places)
If you do not have a CSP place, and are an Australian citizen, permanent humanitarian visa holder, or New Zealand citizen (who meets certain criteria), you are eligible to defer payment of your subject fees through FEE-HELP.

To complete this form, go e-Student and click on the My Commonwealth Assistance tab open the Request for FEE-HELP form. You will need your Tax File Number to complete your details.

Start your planning by accessing the Course and Subject Handbook for your course.

On the Handbook page for your course, scroll down to the section called Course Structure.

Write down the courses listed, or bookmark the page link, as your Course Structure provides a useful outline for the order in which you should aim to complete your subjects.

Your subjects will either be core or electives:

• CORE (already on plan): This means you must enrol in the subject listed
• CORE (choose one subject): This means you must enrol in ONE of the subjects listed
• ELECTIVE: this means you must choose ONE subject from the list provided or use Subject Search to choose a subject.

As you progress through your course, you should complete the courses listed in numerical order (where possible).

To plan for your upcoming study period you must:

• Choose FOUR subjects if you are studying full-time in semesters.
• Choose THREE subjects if you are studying full-time in trimesters.
• If you are studying part-time, or in carousel mode, choose the number of subjects as advised by your course structure, or according to your preferred load.

When subject enrolments open, an email notification will be sent to your JCU email address.

2024 Enrolment: All subject enrolments are open now.

^{(updated: 11 December 2023).} 

Once online enrolment is available, you can enrol in your subjects by completing the following steps:

1. Log in to eStudent.
2. Click on the My Study Plans tab then Study Plans from the left panel. This will show your Study Plan. (If you receive a red error message, it means you have not yet completed a form or confirmed your details yet. Once you do this, you will be able to enrol).
3. Select your subjects in the Study Plan:
4. For core (C) subjects: use the drop-down box to select your campus and study period (unless it is preselected), and then tick the Enrol box on the right of the page.
5. For elective subjects (O):
6. Select Choose on the right side.
7. A new page will open where you can either:
   • select your subject from the list displayed, or
   • type in the name of your subject to the search function.
8. Once you have selected the subject, click Add to Study Planner(on the right side of the page).
9. Click Save changes on Study Planner at the bottom of the page.
10. Your subject will appear in your Study Plan. Tick the Enrol box.

4. Once you have selected all your Level 1 subjects, confirm that you have chosen the right study period and campus for each subject.
5. Click on Enrol in selected subjects at the bottom of the page. (A new page will open).
6. Check the subjects listed are correct and then click Confirm Enrolment.
7. Green ticks will display next to your chosen subjects. This means you have enrolled successfully!
8. If you would like a record of your enrolment, select Current Enrolment on the left navigation menu, and then click Email my Enrolment Advice.

If you require further assistance with your enrolment:

• Visit eStudent Online Help for step-by-step instructions and troubleshooting
• Reach out to our Enrolment Help team to provide you with one-on-one assistance via:
  • Email: enrolmenthelp@jcu.edu.au
  • Phone: 07 4781 5255 or 07 4232 1000 (Option 3)
  • In Person: visit our Student Centre.

Login to the JCU Timetable site. At the Login screen, select Student Timetable and complete the following steps:

• Select Subjects on the left side of the screen.
• Select your College from the first drop-down menu and select Campus if required.
• Select your subjects from the drop-down menu. Select more than one subject by holding down the CTRL key on your keyboard as you make your selections.
• Select the relevant study period.
• Choose days and times for your lectures and tutorials from the next two drop-down menus.
• Record your preferred times. Tutorials and workshops are usually repeated, and you only need to choose one time, however it's a good idea to write down several options, in case your first preference is unavailable when you register for classes.

For more help on how to use your timetable, see our Timetable Help page.

In eStudent, select the My Timetable tab. The subjects you have enrolled in will be displayed, along with their class registration status.

Each subject will have a registration status beside it:

• Red circle: you are not yet registered for any classes for that subject.
• Yellow circle: you have registered for some but not all classes
• Green circle: you have registered in all classes for that subject.

For classes with no choice (e.g. a single lecture that everyone should attend), you’ll automatically be registered into that class.

For classes with multiple timeslots available (e.g. tutorials), you’ll need to select your preferred class. Use the Register or Change button to register into classes.

1. Select your chosen class (make sure a green plus symbol appears), then press Save.
2. Repeat steps 1 and 2 until the registration status for all of your subjects are displaying all classes registered.

If there are no places are left in any of the class options, there may be a wait list available. This will be indicated by a grey clock. Click on this icon to join the wait list for that class. If a space becomes available, you will receive an email.

If all classes are unavailable, meaning they are showing as full and there is no wait list, you should contact the Student Centre.

If you have a timetable clash between a core and an elective subject, you will need to choose an alternate elective. If you have a clash between two core subjects, please contact the Student Centre.

If you withdraw from a subject, eStudent will automatically de-register you for any classes for that subject.

For more help with class registration, see eStudent online help, watch our class registration video, or contact the Student Centre.