eStudent Online Help

eStudent Online Help

eStudent help is available in the top right hand corner of each eStudent page. The same information is detailed below,  including frequently asked questions and eStudent troubleshooting help.

If you require additional help, the following options are also available:
Student Centre - Cairns or Townsville
JCU Singapore
JCU Brisbane
AskUs - 24/7 online enquiry system

My Details

• My Personal Details
• My Contact Details
• My Disability Details
• My Citizenship and Residency Details
• My Cultural Details
• My Parent or Guardian Education Details
• My Sanction Details

My Offers

• Accepting an Offer

My Study Plans

• Confirming details before enrolling
• View Current Enrolment
• What are Majors?
• Types of majors
• Choosing a Component (major, major discipline, subject)
• Enrolling in Components
• Requesting a Requisite Waiver
• Withdrawing from subjects

My Timetable

• Registering for classes

My Finances

• View Account Details
• Make an Administrative or SSA Fee Payment
• Make a Student Contribution Payment
• Make a Tuition Fee Payment
• Make a Payment in Advance
• List Payments Awaiting Verification
• Paying by BPay or Australia Post
• Paying by Credit Card

My Results and Graduation

• View Results Details
• View Graduation Details

My Commonwealth Assistance Forms

• Submitting and Viewing an eCAF

My Documents

• Viewing your Commonwealth Assistance Notice

My Scholarship Applications

• My Scholarship Applications - Applying for, Cancelling, Viewing, Changing & Withdrawing

My Scholarships

• My Scholarships

Troubleshooting

• Error message when trying to access eStudent
• Types of student sanctions
• Enrolments Troubleshooting
• Finance Troubleshooting
• Requisites have not been met
• Wildcarding and searching
• Offers - No Modifications Allowed