Health, Wellbeing and Belonging Contact us

Contact us

Student Counselling and Wellbeing

If you are seeking an appointment with AccessAbility, please visit AccessAbility Services

If you are an existing client of Counselling & Wellbeing Services, please phone us to book a suitable appointment time. If you are unable to make contact during business hours, please contact us by email. Our contact details can be found below.

If you have not used Counselling & Wellbeing Services in the past 6 months, please complete the request form here:  JCU Student Equity and Wellbeing Unit | Advocate System (symplicity.com)

If you are seeking Chaplaincy support, please visit Multifaith Chaplaincy

If you are experiencing an emergency or are in life critical need of assistance please contact 000 (Police, Fire and Ambulance) or present to your nearest emergency unit at your local hospital.

If you need urgent support and the JCU Counselling and Wellbeing service is closed, The JCU Urgent Mental Health Support Line provides support via phone or text when other university student support services are unavailable. It helps callers by addressing immediate safety concerns, discussing coping strategies for their current crisis, and linking students to appropriate services for ongoing support.
Text:              +61 485 885 981
Telephone:  1300 270 254

Or please contact one of the following community services (available 24/7):

Lifeline

Suicide Call-back Service

Beyond Blue

QLD Health Acute Care Team

  • 1300MH (1300 64 2255)

If you have any difficulties booking an appointment please contact us and we can assist you.

JCU Cairns, Nguma-bada Campus, Smithfield

Email studentwellbeing@jcu.edu.au
Phone 1800 246 446
Location Level 1 Library Building (building B1, room 115)

JCU Townsville, Bebegu Yumba Campus, Douglas

Email studentwellbeing@jcu.edu.au
Phone 1800 246 446
Location Level 1 Library Building (building 18, room 103)