Effective Listening

Assess your current listening skills and understand the challenges to effective listening. This video explains how to develop behaviours that will allow you to become a better listener.

Topic Learning Objectives:

  • Define attentive listening
  • Explore what happens when you are distracted by delivery
  • Recall what a ‘mental filter’ is and how it can affect assumptions
  • Explore methods for choosing the best paraphrasing response in the situation
  • List the five listening intentions.

To view the video:

Instructors: Tatiana Kolovou, Faculty Member and Brenda Bailey-Hughes, Professor at Kelley School of Business, University of Indiana.
Video: 64 minutes