Interpersonal Communication

Communicate effectively in the workplace.  Learn how to get your message across and address interpersonal challenges. This video also explains how to handle interruptions, respond to critical feedback, and communicate across cultures.

Topic Learning Objectives:

• Determine the most appropriate form of communication in a business situation.
• Identify instances in which one mode of communication is preferable to another mode.
• Explain the process involved in interpreting nonverbal cues.
• Define terminology relating to interpersonal communication.
• Distinguish between various communication approaches with individuals from other cultures.
• Describe the factors that underlie interruptions during business meetings.
• Examine the most appropriate ways to accept criticism.

To view the video:

Instructor: Dorie Clark, Author and Professor of Business Administration and Author at Fuqua School of Business, Duke University.
Video: 37 minutes