Space planning and move management
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Move Manager – first implemented in early 2016 – is a software module built on the JCU Workplace Management System, FM: Interact. The module follows the JCU space allocation approval process and records all space allocations.
Move Manager is the only approved process to allocate office space at JCU. It is important that all staff and student space allocations follow the same approval process and space allocations are recorded in one place.
Move Manage is used for office space allocations only. For other space allocations, such as storage, research and workroom spaces, Divisional management and operations staff are encouraged to liaise directly with Space Management.
Move liaison staff
Delegates (Move Liaisons) within each Division are authorised to raise move requests on behalf of staff and HDR students.
Their role is to undertake introductory training to help ensure space requests align with the JCU policy and thus the goals of the University.
For lists of current delegates, please contact Space Management.
Move request approval
All requests are subject to a two-step approval process:
- Endorsement through the Division, and
- Approval through Space Management.
For lists of current endorsers and approvers, please contact Space Management.
When a move request should be raised
It is recommended that move requests are raised as early as possible to allow sufficient time for the approval process to be conducted.
New staff members can be assigned space within two weeks of their commencement date.
Key requests raised through MEX requests are matched with approved move requests prior to issue. It is timely for key requests to be raised at the same time as move requests.
Updating records and nominating a Reason for Move
It is the responsibility of each unit to ensure all staff are assigned space via Move Manager. Administrative teams should be proactive with raising move requests in advance of any space moves or new staff members commencing.
Space allocation records are used in campus planning activities. There are significant cost savings with having this information correct at all times: the total number of completed moves (including record updates) between January 2016 and March 2018 is 2,573. This is roughly one-thousand moves per year across the Townsville, Bebegu Yumba and Cairns, Nguma-bada campus sites.
The 'Updating Records' reason for move is an indication that the approval process for space allocation has not been followed. It is anticipated that, as teams become used to the process of allocating space via Move Manager, the need to nominate 'Updating Records' will reduce to nil.
Table 1 - Move Reasons
HDR Student desk allocation.
All HDR student desk allocations must be approved via Move Manager. HDR students are the only student category that may be assigned space. Other students such as Honours students may have access to common study areas.
New staff member
New staff member (casual, full-time, etc.).
All new staff members to be assigned a workstation must be approved via Move Manager.
Proximity to staff unit or facility and/or operational requirement.
Operational requests are initiated by the unit to improve space arrangements within teams.
Updating space allocation records (no actual move).
This is the most commonly selected Move Reason. It is encouraged for units to maintain up-to-date space allocation records, however the selection of this reason is an indication of the number of space allocations that have by-passed the approval process. This reason should be selected sparingly and is not the default.
Existing staff member seconded to another position.
Staff seconded to another position that need to work from a new location. Note that staff may only have one workstation allocation and must vacate their previous office when taking up secondments at different locations.
Staff change to existing position.
This reason is used for existing staff changing roles and locations within the organisation.
Temporary / Decant
Temporary move or decant (e.g. project/building activity).
This reason is used for construction project related moves where individuals or teams are shifted to a temporary location for the duration of a refurbishment.
Vacating room (no destination room).
Select this reason when staff members are leaving the organisation.
Temporary space for visitors and any non-JCU staff, where not already established, may be arranged with assistance from the Space Management team, as needed. These arrangements fall outside the scope of the Move Manager system.
Policy and Procedures
Move Manager Users should refer to the Space Allocation and Management Policy when raising, endorsing or approving requests.
In particular, the policy provides guidance on how office types, whether enclosed or open plan for example, are mapped to staff roles.
|Space allocation / Move Manager||New Move Request to allocate (or vacate) staff to (from) the correct room.|
|Keys||MEX request for key assignment to staff member.|
|Packing||MEX request for provision of removal boxes, tape.|
|Shifting||MEX request for contractor assistance with shifting of boxes or furniture.|
|Cleaning||MEX request for additional or special cleaning requirements.|
|Files / Records||Email to JCU Records team for advice on handling of any unowned files discovered during the move process.|
|Computer||Service Now request to ICT for assistance with computer connections.|
|Phone||Service Now request to ICT for assistance with phone setup.|
|Staff contact||Email to ICT to update new location on the staff directory.|
|Door sign||MEX to order new door name plate.|
|Email to mail services to update location.|