The James Cook University Security Service contributes to the provision of a safe and secure environment for all staff, students and visitors, to ensure the security of buildings and property belonging to the university and to provide an emergency response to any notified emergency situation. The security service provides a team of well-trained and equipped uniformed officers, security patrols, access controls and the ongoing provision of timely and accurate information and advice.

A safe secure community is best realised when everyone in that community accepts and shares at least some of that responsibility.  Accordingly your contribution, however big or small, to the university’s security is equally important to our success.   To help everyone contribute in the best way they can our Security Service employs a collaborative approach actively working with individuals and groups who study, work, reside at or visit the university, providing them with the necessary guidance and support to help build a strong culture of security awareness from which we all can benefit.   If you have any security related concerns or inquiries, please contact the security office on the phone numbers below.

Contact numbers

Emergency Services (Police, Fire Service or Ambulance) – all campuses

External or mobile phones – dial 000

Internal phones – dial 0 then 000

If you request any of these emergency services to respond to an incident on campus – you should also advise JCU Security on the telephone numbers listed below.

Douglas Campus – Townsville

Emergencies only

From an external or mobile phone – dial 4781 5555 or 1800 675 559

From an internal phone dial 15555

General Enquiries

From an external or a mobile phone – dial 4781 6000

From an internal phone dial 16000.

Email address is securitycontrol@jcu.edu.au

Smithfield Campus – Cairns

From an external or mobile phone:

Dial 4232 1293 or mobile phone dial 0419 677 874

From an internal phone – 21293 (this number may divert to a mobile number)

Email address is cairnssecurity@jcu.edu.au (internal use only)

Reporting Security Incidents

Report all security incidents as early as possible to the Security Office or a Security Officer.  All reports remain confidential.

Emergency Management Program

For emergency information and evacuation procedures for staff and students go to the Emergency Management webpage.

Security Response Times

Security will respond to requests from clients as quickly as they can, taking into consideration other duties required to be performed and the appropriate priorities for these.

Security Escorts

Security escorts are available for students and staff.   The security service provides escorts after-hours from buildings to car parks or on-campus accommodation buildings.  It should be noted that there is no officer dedicated to this service and so the response time will be variable depending on the duties and location of the Security Officers at the time of the request.

Queensland Police Beat – Douglas Campus, Townsville

A Queensland Police Beat operates on the Douglas Campus only.  The Police Beat operates during Semester One and Two and will not operate during semester breaks.

Police Beat hours are:

• Mondays – 8:00am to 4:00pm
• Thursdays – 8:00pm to 2:00am
• Fridays – 12:00pm to 8:00pm

Police Beat Contact Numbers are:

Phone:  4781 6001 (this phone may be diverted to a mobile number)

To contact the Queensland Police outside these hours, you should ring Wulguru Station on 4799 8999 or Townsville Station on 4759 9777 or Smithfield Station on 4030 7000.