Security on JCU Campuses - Townsville and Cairns

The JCU Security Service contributes to the provision of a safe and secure environment for all staff, students and visitors, to ensure the security of buildings and property belonging to the University and to provide an emergency response to any notified emergency situation.

JCU Townsville, Douglas

Emergencies only

From an external or mobile phone – dial 4781 5555 or 1800 675 559

From an internal phone – dial 15555

General Enquiries

From an external or a mobile phone – dial 1800 675  559

From an internal phone – dial 16000

Email address is

JCU Cairns, Smithfield

Emergency and General Enquiries

From an external or mobile phone – dial 1800 675  559

From an internal phone – dial 21293

Email address is (internal use only)

Keys, including ordering and issuing new keys, are handled through the Estate Office. If you require keys to an office, complete a workspace allocation request allocating yourself to the office you require keys.

Lost and old keys

Report lost, found and old or obsolete keys to the Estate Directorate through MEX. Provide them with details of lost and found keys.

Forgot your keys and need access to the building?

Contact Security  on 1800 675 559

Building swipe card access is handled through the Estate Directorate. If you require swipe card access to a meeting room, complete a MEX request outlining which room you would like access to.

Lost and old swipe cards

Report lost and found swipe cards to the Student Services Customer Service Desk.

To obtain a new swipe card, fill out the ID Card Request Form.

Forgot your Staff Card and need access to a Room?

Contact Security  on 1800 675 559

Security escorts are available for students and staff.   The security service provides escorts after-hours from buildings to car parks or on-campus accommodation buildings.  It should be noted that there is no officer dedicated to this service and so the response time will be variable depending on the duties and location of the Security Officers at the time of the request.

Contact Security  on 1800 675 559

A Queensland Police Beat operates on the Douglas Campus only.  The Police Beat operates during Semester 1 and 2 and will not operate during semester breaks.

Police Beat hours are:

  • Mondays – 8:00am to 4:00pm
  • Thursdays – 8:00pm to 2:00am
  • Fridays – 12:00pm to 8:00pm

Police Beat contact number:

  • Phone 4781 6001
  • This number may be diverted to mobile

To contact the Queensland Police outside these hours, you should ring Wulguru Station on 4799 8999 or Townsville Station on 4759 9777 or Smithfield Station on 4030 7000.