The JCU Security Service contributes to the provision of a safe and secure environment for all staff, students and visitors, to ensure the security of buildings and property belonging to the University and to provide an emergency response to any notified emergency situation.
JCU Townsville, Douglas
From an external or mobile phone – dial 4781 5555 or 1800 675 559
From an internal phone – dial 15555
From an external or a mobile phone – dial 4781 600 or 1800 675 559
Keys, including ordering and issuing new keys, are handled through the Estate Office. If you require keys to an office, complete a workspace allocation request allocating yourself to the office you require keys.
Lost and old keys
Report lost, found and old or obsolete keys to the Estate Directorate through MEX. Provide them with details of lost and found keys.
Forgot your keys and need access to the building?
Contact Security on 4781 1600 or 1800 675 559
Building swipe card access is handled through the Estate Directorate. If you require swipe card access to a meeting room, complete a MEX request outlining which room you would like access to.
Lost and old swipe cards
Report lost and found swipe cards to the Student Services Customer Service Desk.
Security escorts are available for students and staff. The security service provides escorts after-hours from buildings to car parks or on-campus accommodation buildings. It should be noted that there is no officer dedicated to this service and so the response time will be variable depending on the duties and location of the Security Officers at the time of the request.
In accordance with prevailing social distancing requirement, the Security Officer may only be able to escort on foot for the health and welfare of all concerned.