Security on JCU Campuses - Townsville and Cairns

JCU Security contributes to the provision of a safe and secure environment for all staff, students and visitors, to ensure the security of buildings and property belonging to the University and to provide an emergency response to any notified emergency situation.

JCU Townsville, Douglas

Emergencies only

From an external or mobile phone – dial 1800 675 559

From an internal phone – dial 15555

General Enquiries

From an external or a mobile phone – dial (07) 4781 6000

From an internal phone – dial 16000

Email address is securitycontrol@jcu.edu.au

JCU Cairns, Smithfield

Emergencies only

From an external or mobile phone – dial 1800 675 559

From an internal phone - dial 15555

General Enquiries

From an external or mobile phone - dial (07) 4232 1293

From an internal phone – dial 21293

Email address is cairnssecurity@jcu.edu.au (internal use only)

Keys, including ordering and issuing new keys, are handled through the Estate Office. If you require keys to an office, complete a workspace allocation request allocating yourself to the office you require keys.

Lost and old keys

Report lost, found and old or obsolete keys to the Estate Directorate through MEX. Provide them with details of lost and found keys.

Forgot your keys and need access to the building?

Contact Security on (07) 4781 6000

Building swipe card access is handled through the Estate Directorate. If you require swipe card access to a meeting room, complete a MEX request outlining which room you would like access to.

Lost and old swipe cards

Report lost and found swipe cards to the Student Services Customer Service Desk.

To obtain a new swipe card, fill out the ID Card Request Form.

Forgot your Staff Card and need access to a Room?

Contact Security on (07) 4781 6000

Security escorts are available for students and staff. JCU Security provides escorts after-hours from buildings to car parks or on-campus accommodation buildings.  It should be noted that there is no officer dedicated to this service and so the response time will be variable depending on the duties and location of the Security Officers at the time of the request.

In accordance with prevailing social distancing requirement, the Security Officer may only be able to escort on foot for the health and welfare of all concerned.

Contact Security on (07) 4781 6000