Estate Campus Services Campus Security
Security on JCU Campuses - Townsville and Cairns
- Courses
- Future Students
- Current Students
- Research and Teaching
- Partners and Community
- About JCU
- Celebrating 50 Years
- Anton Breinl Research Centre
- Agriculture Technology and Adoption Centre
- Living on Campus
- Advanced Analytical Centre
- Applying to JCU
- Alumni
- AMHHEC
- Australian/NZ Students
- Australian Lions Stinger Research
- Boating and Diving
- Australian Tropical Herbarium
- ATSIP
- Careers at JCU
- Association of Australian University Secretaries
- Careers and Employability
- Australian Quantum & Classical Transport Physics Group
- Centre for International Trade and Business in Asia
- Centre for Tropical Bioinformatics and Molecular Biology
- Chancellery
- CMT
- CASE
- College of Business, Law and Governance
- College of Healthcare Sciences
- College of Medicine and Dentistry
- College of Science and Engineering
- CPHMVS
- COVID-19 Advice
- Daintree Rainforest Observatory
- Diploma of Higher Education
- Discover Nature at JCU
- Division of Research and Innovation
- Division of Tropical Environments and Societies
- Division of Tropical Health and Medicine
- Staff Intranet
- Economic Geology Research Centre
- Elite Athletes
- Estate
- Fish Passage Planning and Design
- Fletcherview
- Foundation for Australian Literary Studies
- Gender Equity Action and Research
- GetReady4Uni
- Give to JCU
- Graduate Research School
- Graduation
- JCU Ideas Lab
- Indigenous Education and Research Centre
- Indigenous Legal Needs Project
- IT Services
- Information for Agents
- International Students
- JCU College
- JCU Contact Information
- JCU Eduquarium
- JCU Global Experience
- JCU Motorsports
- JCU Prizes
- JCU Sport
- Language and Culture Research Centre
- LTSE
- LearnJCU
- Library
- MARF
- Marine Geophysics Laboratory
- New Students
- Off-Campus Students
- Office of the Provost
- Office of the Vice Chancellor and President
- Open Day
- Orpheus
- Outstanding Alumni Awards
- Parents and Partners
- Pathways to University
- Planning and Performance
- Planning for your future
- Placements
- Policy
- PAHL
- Publications
- Professional Experience Placement
- Queensland Research Centre for Peripheral Vascular Disease
- Rapid Assessment Unit
- JCU Connect
- Safety and Wellbeing
- Scholarships @ JCU
- Staff
- Student Equity and Wellbeing
- TESS
- TREAD
- TropEco
- Tropical Queensland Maths Hub
- TUDLab
- Unicare Centre and Unicampus Kids
- UAV
- VAVS Home
- Work Health and Safety
- WHOCC for Vector-borne & NTDs
- Media
- Copyright and Terms of Use
- Australian Institute of Tropical Health & Medicine
JCU Security contributes to the provision of a safe and secure environment for all staff, students and visitors, to ensure the security of buildings and property belonging to the University and to provide an emergency response to any notified emergency situation.
JCU Townsville, Douglas
Emergencies only
From an external or mobile phone – dial 1800 675 559
From an internal phone – dial 15555
General Enquiries
From an external or a mobile phone – dial (07) 4781 6000
From an internal phone – dial 16000
Email address is securitycontrol@jcu.edu.au
JCU Cairns, Smithfield
Emergencies only
From an external or mobile phone – dial 1800 675 559
From an internal phone - dial 15555
General Enquiries
From an external or mobile phone - dial (07) 4232 1293
From an internal phone – dial 21293
Email address is cairnssecurity@jcu.edu.au (internal use only)
Keys, including ordering and issuing new keys, are handled through the Estate Office. If you require keys to an office, complete a workspace allocation request allocating yourself to the office you require keys.
Lost and old keys
Report lost, found and old or obsolete keys to the Estate Directorate through MEX. Provide them with details of lost and found keys.
Forgot your keys and need access to the building?
Contact Security on (07) 4781 6000
Building swipe card access is handled through the Estate Directorate. If you require swipe card access to a meeting room, complete a MEX request outlining which room you would like access to.
Lost and old swipe cards
Report lost and found swipe cards to the Student Services Customer Service Desk.
To obtain a new swipe card, fill out the ID Card Request Form.
Forgot your Staff Card and need access to a Room?
Contact Security on (07) 4781 6000
Security escorts are available for students and staff. JCU Security provides escorts after-hours from buildings to car parks or on-campus accommodation buildings. It should be noted that there is no officer dedicated to this service and so the response time will be variable depending on the duties and location of the Security Officers at the time of the request.
In accordance with prevailing social distancing requirement, the Security Officer may only be able to escort on foot for the health and welfare of all concerned.
Contact Security on (07) 4781 6000