Estate Campus Services Campus Security
Security on JCU Campuses - Bebegu Yumba and Nguma-bada
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JCU Security contributes to the provision of a safe and secure environment for all staff, students and visitors, to ensure the security of buildings and property belonging to the University and to provide an emergency response to any notified emergency situation.
JCU Bebegu Yumba Campus, Townsville
Emergencies only
From an external or mobile phone – dial 1800 675 559
From an internal phone – dial 15555
General Enquiries
From an external or a mobile phone – dial (07) 4781 6000
From an internal phone – dial 16000
Email address is securitycontrol@jcu.edu.au
JCU Nguma-bada Campus, Cairns
Emergencies only
From an external or mobile phone – dial 1800 675 559
From an internal phone - dial 15555
General Enquiries
From an external or mobile phone - dial (07) 4232 1293
From an internal phone – dial 21293
Email address is cairnssecurity@jcu.edu.au (internal use only)
Keys, including ordering and issuing new keys, are handled through the Estate Office. If you require keys to an office, complete a workspace allocation request allocating yourself to the office you require keys.
Lost and old keys
Report lost, found and old or obsolete keys to the Estate Directorate through MEX. Provide them with details of lost and found keys.
Forgot your keys and need access to the building?
Contact JCU Security on (07) 4781 6000
Building swipe card access is handled through the Estate Directorate. If you require swipe card access to a meeting room, complete a MEX request outlining which room you would like access to.
Lost and old swipe cards
Report lost and found swipe cards to the Student Services Customer Service Desk.
To obtain a new swipe card, fill out the ID Card Request Form.
Forgot your Staff Card and need access to a Room?
Contact JCU Security on (07) 4781 6000
Security escorts are available for students and staff. JCU Security provides escorts after-hours from buildings to car parks or on-campus accommodation buildings. It should be noted that there is no officer dedicated to this service and so the response time will be variable depending on the duties and location of the Security Officers at the time of the request.
In accordance with prevailing social distancing requirement, the Security Officer may only be able to escort on foot for the health and welfare of all concerned.
Contact JCU Security on (07) 4781 6000