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Security on JCU Campuses - Townsville and Cairns
The JCU Security Service contributes to the provision of a safe and secure environment for all staff, students and visitors, to ensure the security of buildings and property belonging to the University and to provide an emergency response to any notified emergency situation.
The Security Service provides a team of well-trained and equipped uniformed officers, security patrols, access controls and the ongoing provision of timely and accurate information and advice.
A safe secure community is best realised when everyone in that community accepts and shares at least some of that responsibility. Accordingly, your contribution – however big or small – to the University’s security is equally important to our success. To help everyone contribute in the best way they can the Security Service employs a collaborative approach actively working with individuals and groups who study, work, reside at or visit the University, providing them with the necessary guidance and support to help build a strong culture of security awareness from which we all can benefit.
If you have any security related concerns or inquiries, please contact the Security Office on the phone numbers below.
JCU Security contact numbers
Emergency Services (Police, Fire Service or Ambulance) – all campuses
External or mobile phones – dial 000
Internal phones – dial 0 then 000
If you request any of these emergency services to respond to an incident on campus – you should also advise JCU Security on the telephone numbers listed below.
JCU Townsville, Douglas
From an external or mobile phone – dial 4781 5555 or 1800 675 559
From an internal phone – dial 15555
From an external or a mobile phone – dial 4781 6000
From an internal phone – dial 16000
Email address is email@example.com
JCU Cairns, Smithfield
From an external or mobile phone – dial 4232 1293
From an internal phone – dial 21293
Email address is firstname.lastname@example.org (internal use only)
Reporting security incidents
Report all security incidents as early as possible to the Security Office or a Security Officer. All reports remain confidential.
Emergency Management Program
For emergency information and evacuation procedures for staff and students go to the Emergency Management webpage.
Security Response Times
Security will respond to requests from clients as quickly as they can, taking into consideration other duties required to be performed and the appropriate priorities for these.
Security escorts are available for students and staff. The security service provides escorts after-hours from buildings to car parks or on-campus accommodation buildings. It should be noted that there is no officer dedicated to this service and so the response time will be variable depending on the duties and location of the Security Officers at the time of the request.
Queensland Police Beat, JCU Townsville
A Queensland Police Beat operates on the Douglas Campus only. The Police Beat operates during Semester 1 and 2 and will not operate during semester breaks.
Police Beat hours are:
- Mondays – 8:00am to 4:00pm
- Thursdays – 8:00pm to 2:00am
- Fridays – 12:00pm to 8:00pm
Police Beat contact number:
- Phone 4781 6001
- This number may be diverted to mobile
To contact the Queensland Police outside these hours, you should ring Wulguru Station on 4799 8999 or Townsville Station on 4759 9777 or Smithfield Station on 4030 7000.