of this charter is to communicate the standards of service you can expect from
the JCU Library and how you can help to improve services.
What we do
Information Services provides knowledge services to support the University’s
high quality education and world-class research through innovative discovery
and access to:
- information resources, scholarly and cultural collections;
- learning facilities, and
- library and research services in the physical and virtual environments.
detailed description of the Library’s services, resources and training can be
found at the Library web site.
charter guided by the values and beliefs as set out in the University’s Statement of Strategic Intent.
Library, we are also guided by these values:
encourage the process of learning and the life of the mind.
celebrate discourse and discovery.
anticipate and contribute to scholarly inquiry.
promote the Library as both a virtual and physical learning community.
embrace our role as collectors and custodians of the intellectual record.
offer an environment that supports creativity, flexibility, and
develop services to meet the research, teaching and learning needs of our
evolve to meet the changing information environment.
maintain a comfortable, welcoming and secure place for study, research,
work, reflection and interaction.
provide an environment that is inclusive and diverse.
recognise the importance of Library-wide participation.
reach out to our user communities.
share information and solicit opinions about library services and
Who uses our
are provided primarily to JCU students and staff; and to other libraries. Other
users include: prospective students and staff; JCU alumni; the community; the
University’s partners, and other stakeholders.
What we will do and
what we ask you to do
Library and Information Services staff will:
We ask you to:
you with courtesy, fairness and respect
access to collections and discovery tools to support research, teaching,
hospitable physical and virtual environments for study and research
a range of spaces for different learning styles
timely and accurate services
you to find information and use Library services to meet your specific
learning and research needs
equitable access to
resources and services
prescribed textbooks according to the Prescribed
and Recommended Textbook Guidelines
with other members of the University to enrich the research and learning
local, national, and international library and information initiatives
respect and courtesy to staff and to each other
all resources by the due date and in good condition
and adhere to Library
with copyright legislation
read the emails and other correspondence sent to you from the Library
timely advice on course developments to allow resources to be made
the Reserve Online
service to access high demand journal articles and chapters of books
rubbish in bins; and respect library facilities, equipment, collections,
furniture and property
feedback to the Library
How we measure our performance
conducts client satisfaction surveys on a regular basis and reports back on actions
taken. Our performance is measured against a set of Operating Performance
Targets (OPT) monitored by Library management. We also use a comprehensive set
of statistics reported to the Council of Australian University Librarians to
benchmark our performance against other university libraries.
How you can assist us to improve library services
provide constructive feedback including: