-
Courses
Courses
-
Future Students
Courses
-
Current Students
You and Your CourseOpportunities
-
Research and Teaching
Our ResearchResearch Degrees
-
Partners and Community
Partner with JCU
- About JCU
Partner with JCU- Advanced Analytical Centre
- Accommodation
- Alumni
- ATSIP
- Association of Australian University Secretaries
- Australian Quantum & Classical Transport Physics Group
- Careers and Employability
- CMT
- College of Healthcare Sciences
- College of Medicine and Dentistry
- Division of Tropical Environments and Societies
- Estate
- Graduation
- IERC
- International Students
- JCU Eduquarium
- JCU Halls of Residence
- Language and Culture Research Centre
- Library
-
Find
-
Learn
- Subject Guides
-
Online Information Skills Training
-
Workshops
- LinkedIn Learning
- Endnote Library Guide
-
Copyright
- Copyright - About the JCU Copyright section
- Copyright Officer for the University
- For Undergraduate Students
- For Postgraduate Students
- For Lecturers
- Copyright - Fair Dealing
- ePortfolios & Copyright
- Copyright, the Internet and Music
- Copyright - Creative Commons
- Copyright - Creating Works
- Copyright Warning Notices for Staff
- Copyright Acronyms and Terminology
- ResearchOnline@JCU - Copyright
- Helpful Copyright Links and Resources
- The Learning Centre
- Referencing Library Guide
- Annotated Bibliography
- Literature Reviews
-
Connect
-
About
-
Opening Hours
-
Contact Details
-
Locations
-
Borrowing
-
Interlibrary Loans & Document Supply
- Off Campus Library Service
-
Copying, Printing, Binding & Laminating
-
Group Study Rooms
-
Jobs & Work Experience
-
Off Campus and Remote Access
-
Policies & Guidelines
-
Improving the Library
- Client Service Charter
- Lost Property
-
Teaching Services
-
Research Services
-
Visiting the Library
-
Social Media, Suggestions & Feedback
-
Forms
-
Disability Support Services
- Open Access Resources
-
Opening Hours
- A-Z
- Marine Geophysics Laboratory
- Open Day
- Parents and Partners
- Pathways to University
- Planning and Performance
- Policy
- Professional Experience Placement
- Rapid Assessment Unit
- JCU Connect
- Scholarships @ JCU
- Staff
- Tropical Sustainable Design Case Studies
- VAVS Home
- Media & Comms
- Australian Institute of Tropical Health & Medicine
- About JCU

Library and Information Services Client Service Charter
- Courses
- Future Students
- Current Students
- Research and Teaching
- Partners and Community
- About JCU
- Advanced Analytical Centre
- Accommodation
- Alumni
- ATSIP
- Association of Australian University Secretaries
- Australian Quantum & Classical Transport Physics Group
- Careers and Employability
- CMT
- College of Healthcare Sciences
- College of Medicine and Dentistry
- Division of Tropical Environments and Societies
- Estate
- Graduation
- IERC
- International Students
- JCU Eduquarium
- JCU Halls of Residence
- Language and Culture Research Centre
-
Library
- Find
-
Learn
- Subject Guides
- Online Information Skills Training
- Workshops
- LinkedIn Learning
- Endnote Library Guide
-
Copyright
- Copyright - About the JCU Copyright section
- Copyright Officer for the University
- For Undergraduate Students
- For Postgraduate Students
- For Lecturers
- Copyright - Fair Dealing
- ePortfolios & Copyright
- Copyright, the Internet and Music
- Copyright - Creative Commons
- Copyright - Creating Works
- Copyright Warning Notices for Staff
- Copyright Acronyms and Terminology
- ResearchOnline@JCU - Copyright
- Helpful Copyright Links and Resources
- The Learning Centre
- Referencing Library Guide
- Annotated Bibliography
- Literature Reviews
- Connect
-
About
- Opening Hours
- Contact Details
- Locations
- Borrowing
- Interlibrary Loans & Document Supply
- Off Campus Library Service
- Copying, Printing, Binding & Laminating
- Group Study Rooms
- Jobs & Work Experience
- Off Campus and Remote Access
- Policies & Guidelines
- Improving the Library
- Client Service Charter
- Lost Property
- Teaching Services
- Research Services
- Visiting the Library
- Social Media, Suggestions & Feedback
- Forms
- Disability Support Services
- Open Access Resources
- A-Z
- Marine Geophysics Laboratory
- Open Day
- Parents and Partners
- Pathways to University
- Planning and Performance
- Policy
- Professional Experience Placement
- Rapid Assessment Unit
- JCU Connect
- Scholarships @ JCU
- Staff
- Tropical Sustainable Design Case Studies
- VAVS Home
- Media & Comms
- Australian Institute of Tropical Health & Medicine
The purpose of this charter is to communicate the standards of service you can expect from the JCU Library and how you can help to improve services.
What we do
Library and Information Services provides knowledge services to support the University’s high quality education and world-class research through innovative discovery and access to:
- information resources, scholarly and cultural collections;
- learning facilities, and
- library and research services in the physical and virtual environments.
A more detailed description of the Library’s services, resources and training can be found at the Library web site.
Our values
This service charter guided by the values and beliefs as set out in the University’s Statement of Strategic Intent.
As a Library, we are also guided by these values:
Knowledge
- We encourage the process of learning and the life of the mind.
- We celebrate discourse and discovery.
- We anticipate and contribute to scholarly inquiry.
- We promote the Library as both a virtual and physical learning community.
- We embrace our role as collectors and custodians of the intellectual record.
Service
- We offer an environment that supports creativity, flexibility, and collaboration.
- We develop services to meet the research, teaching and learning needs of our users.
- We evolve to meet the changing information environment.
- We maintain a comfortable, welcoming and secure place for study, research, work, reflection and interaction.
- We provide an environment that is inclusive and diverse.
Communication
- We recognise the importance of Library-wide participation.
- We reach out to our user communities.
- We share information and solicit opinions about library services and resources.
Who uses our services
Our services are provided primarily to JCU students and staff; and to other libraries. Other users include: prospective students and staff; JCU alumni; the community; the University’s partners, and other stakeholders.
What we will do and what we ask you to do
Library and Information Services staff will: | We ask you to: |
|
|
How we measure our performance
The Library conducts client satisfaction surveys on a regular basis and reports back on actions taken. Our performance is measured against a set of Operating Performance Targets (OPT) monitored by Library management. We also use a comprehensive set of statistics reported to the Council of Australian University Librarians to benchmark our performance against other university libraries.
How you can assist us to improve library services
You can provide constructive feedback including:
- offering suggestions for improvement via the Library Suggestion Box
- participating in Library client satisfaction surveys
- improving our collections by recommending materials for purchase
- James Cook University
- Bachelor of Advanced Science
- Bachelor of Arts
- Bachelor of Biomedical Sciences
- Bachelor of Business
- Bachelor of Business / Laws
- Bachelor of Business & Environmental Science
- Bachelor of Dental Surgery
- Bachelor of Early Childhood Education
- Bachelor of Primary Education
- Bachelor of Secondary Education
- Bachelor of Environmental Practice
- Bachelor of Geology
- Bachelor of Information Technology
- Bachelor of Laws
- Bachelor of Nursing Science (External)
- Bachelor of Midwifery
- Bachelor of Pharmacy
- Bachelor of Physiotherapy
- Bachelor of Planning
- Bachelor of Psychological Science
- Bachelor of Science
- Bachelor of Social Work
- Bachelor of Speech Pathology
- Bachelor of Sport & Exercise Science
- Bachelor of Veterinary Science
- Bachelor of Clinical Sciences (Honours)
- Bachelor of Engineering (Honours)
- Bachelor of Engineering / Science (Honours) MBA in Tourism
- Master of Public Health and Tropical Medicine
- Master of Data Science
- Bachelor of Sports Psychology
- Bachelor of Marine Science
- Bachelor of Medicine / Surgery
- Bachelor of Nursing Science [Pre-Registration]
- Bachelor of Medical Laboratory Science (Honours)
- Bachelor of Occupational Therapy (Honours)
- Bachelor of Psychology
- Master of Conflict Management & Resolution
- Graduate Certificate of Conflict Management & Resolution
- Master of Global Development
- Master of International Tourism & Hospitality Management
- Bachelor of Technology and Innovation
- Bachelor of Science & Bachelor of Laws
- Diploma of Higher Education
- Diploma of Higher Education (Business)
- Diploma of Higher Education Majoring in Business Studies
- Diploma of Higher Education Majoring in Engineering and Applied Science
- Diploma of Higher Education Majoring in General Studies
- Diploma of Higher Education Majoring in Health
- Diploma of Higher Education Majoring in Information Technology
- Diploma of Higher Education Majoring in Science
- Diploma of Higher Education, Majoring in Society and Culture